Koodo Community

How do I register for Self Service if there is no email on the profile?

  • 23 June 2022
  • 1 reply

I am trying to help my mother who uses a flip phone and has no computer to use Koodo Assist. I don’t think there is an email address on her account (because she doesn’t have one) so I cannot login to request a call from a representative. She has a billing issue that she needs to talk to someone about. How can I arrange a call with a representative if Koodo Assist cannot be accessed?

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1 reply

Userlevel 7
Badge +4

Hi @mslawford 

You should still be able  to schedule a call back with our virtual assist  https://koo.do/Chat  without logging into the self serve account.