I account--two phone numbers.. if both phones are added to US add-on and they call each other is that $12per person on the account or $24 fore that day? if they call different US friends on the same day is it still a $12 bill to the account for that day or $12 for each number for a total billing charge of $24? thank you.
My wife’s phone has had this charge show up about every week since about April 10th. We’ve searched our SMS records and can not find any SMS message about requesting or permitting these reoccurring changes. There’s about $30+ in charges.I’ve read the “managing third party application purchases on your wireless bill” and are still unable to do anything,
My callers tell me that when my voicemail picks up, my greeting is not there. It is just dead air. I have gone into my settings and it confirms that “greeting #1” is active. I’ve tried calling it myself from another phone and can confirm that my voicemail greeting does not come on. There isn’t even a “beep” to allow a message to be left. Any suggestions?
I see a lot of posts going from prepaid to postpaid, but what about the other way around? I’m no longer in Canada but I need to keep my phone number, and I’d like to swap off a postpaid to a prepaid and keep my number. Is that possible?
Anyone know why the majority of the rate plans that are available to new customers are not available to existing customers? My son is currently on a $15 a month plan and he needs more minutes, but the only available plans to him start at $60! 4 times the price when all he needs are more minutes. Is there any way to get the “starter” plans that are advertised as for new customers only? Thanks!
Hello! I have payed all of my due for my phone bill but for some reason I can't call or text or receive any of them? I'm currently traveling right now and i don't know why i can't call or text or receive them despite paying all my bill. It frustrates me and its putting me in a bad situation.. I would appreciate the help please, thank you!
I see this question has been asked by some others, and I would like to ask the community for other ways to resolve or if Koodo has representatives available to resolve (their) issue. As a potential new customer, I applied for a BYOD plan and went through the process online. Couple days later I get this kind of response: “….. unable to validate your credit information …... For more information or to discuss the details of your credit file, please contact Equifax or TransUnion directly. …...” I did email Koodo, and received a somewhat passive aggressive response but I still took their advise and I’ve called Equifax, and lone and behold - no issues: no duplicate profiles, no fraud alerts, address information is all inline. Since I have never had issue opening an account, and credit concerns are obsolete, I’m not certain Koodo offers a solution to work around a blunder, that they have imposed. I guess if this is what a new customer has to experience to try and give them business / buy
Looks like we are one of the many, where we are trying to find out what this charge on our bill is. It just says “ Application Store Service “ for $14.99 at 4AM. Thing is, no one here stays up until 4AM, and looking on the phone, there is no purchase in Google Play from anything on that date, or around that time, or that price. So any help with this would be immensely appreciated. Edit: Also, I just realized I screwed up the title. Please ignore that, because I have no idea how to fix it. lol
Last few months, i travel outside of canada so used seasonal hold plan. Today i back in Canada. So sceduled callback to activate my plan after changing plan myself with self serve. However, i made an callback appointment and kept waiting, but I couldn't answer the phone. How can i activate my phone?
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