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uselessphoneenjoyerBeginner

asked in Prepaid

Porting out prepaid number from outside North America

Hello,I have moved out of Canada for a little while and discovered that my prepaid service does not work. I would like to keep my number and transfer it to a new service because it is tied to a lot of 2FA services I use.However to port my number out I see I need to receive an SMS code on my Koodo number. Not being able to receive these texts on my Koodo number is exactly the reason I want to port the number out!Does anyone know if there are any alternatives for me? Hopefully I won’t be forced to just drop my number entirely, as that would be a massive inconvenience and potentially even a security risk.

282

6 days ago

Lindsay GrahamBeginner

asked in Tips, Tricks & Troubleshooting

why does my email for Netflix keep changing after signing up my existing account

Twice now the email that was for my existing Netflix account has changed I don’t find this out until I’m booted out of what ever device I try on. When I log into Koodo to check the stream+ section and launch the Netflix tab a random email pops up. I don’t have access to this email or know the password for it as the existing password does not work. Why does this keep happening? Every time it happens I have to call Netflix to change the email back. Our account is not being used I do not get any emails stating logins I am unaware of. I have not shared any passwords outside of the devices on our network.

151

6 days ago

chohan123Beginner

asked in Billing & Payments

Charged after cancelling phone number

Hello,I had two phone numbers under 1 account. I cancelled my both numbers on 24th November and paid all dues. But this month I received bill and only for one number while didn’t get any for another. I had already cancelled by calling the customer service and received a confirmation mail also. So why am I charged for the period of December to January? There is no balance forward from last bill also

221

6 days ago

kare0128Beginner

asked in Other

Reactivate outside of Canada without a callback

I lost my phone and cancelled my account. I found my phone and want to reactivate my sim. I cannot do that online because the Robot wants me to iniate a callback. What?? I don’t have the number activated to call me. You won’t dial international numbers. How am I supposed to do this?

243

7 days ago

chrisychOrganizer

asked in Billing & Payments

Koodo charged me a partial charge

Koodo charged me a partial fee (see below):Partial charges & credits$44 100GB UL Can Min SFD (4G Speed) (Dec 03 to Dec 11)I just received my SIM card from Koodo, but it's already past Dec 11.Additionally, my SIM card has not been activated yet.What's wrong with Koodo?

161

7 days ago

mcymsbBeginner

asked in Billing & Payments

one-time $50 credit towards my next bill didnt happen

Im back with koodo in 10 years and i am already disappointed with Koodo for their inconsistent and unreliable customer service.I spoke on the phone with koodo agent Kumari and she offered me $40 plan 100gb 24 months with 0 dollar s24 fe samsung. On top of that she mentioned there will be one time $50 bill credit towards my next bill. However when first bill got generated, $50 bill credit was no where to be seen. I called billing department and surprisingly, there is no note or records about the bill credit. I am not happy about how Koodo agents mention somthing that doesnt even exist to make more customers sign up. Koodo confirmation / quote dont mean anything as their confirmation doesnt show much about the offer. It is another huge disappointment that koodo keeps tricking their customers for something they couldnt finalize. Im raising my concern to the next level of supervisor.

292

7 days ago

TheRockBeginner

asked in Tips, Tricks & Troubleshooting

koodo Internet - Terrible high ping

273

7 days ago

RODNEY2016Coach

asked in Prepaid

prepaid from post paid account restricitons

So can the worker put restrictions on prepaid I was told by rep it needs to be under one name the billing is in TO ONT if there passowrd from them on account I cant add $ to it correct or can they pay koodo same way as the monthly billing post paid thanks

How long to receive my call back?

I have a call back scheduled for 3:30 today, it’s 4:21 now. I received a text at 3:30 saying that my call back would be soon, but have not received any sort of call. And no Koodo is not a blocked number. How long am I supposed to wait for? I am just trying to set up my new Apple Watch as it says to contact the provider whenever I try to set up my cellular.

251

7 days ago

DoltinaBeginner

asked in Other

Suspected Spam Phone Call - From Koodo?

I just had another call (received a few in the last couple months) from 1-866-558-4150. It shows up as Suspected Spam so I don't answer. In call history it shows as Telus. I google the number and am led to this community forum where there's a closed thread about this number as someone else was asking if it's legit. A Koodo employee confirms it's a legitimate phone number in use by Koodo. My question is why does this number show up to me as suspected spam when it's actually Koodo and I'm a Koodo customer? They are displaying their own number as spam. Also why doesn't Koodo leave a voicemail? Why not email me or text? If there are some deals Koodo wants me to be aware of, phoning from a "suspected spam" number and not leaving a message seems very suspected to me.

352

7 days ago

Ravi8189Beginner

asked in Billing & Payments

Why am i still getting charged as per my previous plan, instead of my current plan?

I changed my plan from $59 dollars to $44 plan with $5 discount if auto billing applied, which I have.. but still getting charged $59 as per my old plan instead of $36. Want to know why? When I check my self serve.. it shows $44 plan but still getting charged $59.

212

7 days ago

EddBeginner

asked in Billing & Payments

Missing $5 discount for set-up autopay

During Black Friday, I changed a plan and transferred to Koodo. My sale assistant told me there will $5 discount if I set-up autopay. But it seems like I didn’t receive this discount from my first bill…..Could someone help it?

433

7 days ago

AFracekBeginner

asked in Purchases & Returns

Phone being shipped to the wrong address

Hi I moved recently and didn’t change the address on my account. When I purchased the phone in my local mall on black Friday I was told that I will receive an email with all the order details and there will be instructions on how to change the shipping address. All I got was the email with the tracking number. I emailed koodo.webstore@koodomobile.com on Dec 6th but got no response yet.Now Purolator’s website says that they failed to deliver and address correction is required. Purolator will not let me change the address as per Telus instructions and directs me to Telus customer service. I tried calling the number I got from Purolator for Telus customer help but they will not help me because my phone service is not with Telus.I’m lost as far as what my steps should be at this point.

414

8 days ago

TanzimABeginner

asked in Billing & Payments

Missing $5 pre authorized payment discount, please help

Hello, I got a new line with my new device during the B Friday sale and I had enabled pre authorized payment on my account. But I did not receive my $5/month discount as promised on my first bill. Could you please help?

141

8 days ago

djleBeginner

asked in Billing & Payments

roaming charge still not removed.

Hi,I was accidentally charged for roaming ($14) and koodo support told me they reversed the charge but I still see it on my billing.

8 days ago

Saban TorunBeginner

asked in Billing & Payments

My line was canceled, but the payment was debited from my card.

On November 12, 2024, I requested a line through the koodo website .I think due to the strike at Canada post, my line was not delivered within the deadline and I received a cancellation message.A few weeks later I requested a new line and received it today. After the necessary activation, my invoice shows one month's payment for the cancelled line with the phone number xxxxxxxx52 My line was canceled but the monthly payment is shown on my bill.

132

8 days ago

Bhupinder Singh SandhuBeginner

asked in Self Serve

Travelling help needed

Hello,I got the Koodo prepaid while I am travelling and got my number ported over. The issue is that I am seeing no network and only seeing Emergency Calls only since I am travelling. I believe my account international incoming messages are not enabled. To enable that I need to register for self serve. And I can not register for Self serve since I have no network to receive text messages. Could somebody please help me this?I urgently need to receive text messages to login to my other services. Thanks in advance

272

8 days ago

PanneerBeginner

asked in Billing & Payments

incorrect roaming charges

Incorrect roaming charges were charged for the nov 3rd and Nov 4th. Never used the mobile services( phone, message or data). Data roaming is turned off based on prior advise. Could you please review my bill for thr roaming charges?

385

8 days ago

KtMoonBeginner

asked in Billing & Payments

Accidental Roaming Charges

Accidental Roaming Charges on my previous bill.Kindly reverse charges.Thanks!

8 days ago

D.LAdvocate

asked in Purchases & Returns

Multiple phones to return. Is each prepaid label specific to a phone?

I’ve got 8 phones to return under one account. I received 8 individual prepaid labels by email, each one with the same return address but different RMA number.Do these individual labels need to match a specific phone, or will the receiver be able to tell by the address which phone has been returned?The reason I ask is because I have no idea which label is for which phone and I don’t want Koodo telling me later on that I sent the wrong package.

361

8 days ago

oddsConnector

asked in Self Serve

Koodo unable to tell me if they sent my phone?

Well, the saga of disappointment with Koodo continues. After a huge battle with Koodo two weeks ago, to purchase new phones and set up a plan, they now can’t tell me if they have one of my two phones on the way.Yesterday, I received a package from a courier with one phone. I had ordered TWO phones. I checked with the courier to see if there was a second package for me, and they didn’t have anything else at that time. Spoke with Koodo today.. two different agents could not determine if TWO phones were sent out. How is that even possible? Then, they put the responsibility on me, to contact the courier and see if there is a package for me. I was not provided a tracking number, nothing. Completely unprofessional. This is literally mind boggling how brutal Koodo is at taking care of their customers. If this does not get resolved by next week, I will be contacting Consumer Protection BC, and cancelling my accounts with Koodo.

385

8 days ago

TheMarchionessConnector

asked in Plans & Add-ons

repeated error message when trying to add a perk

I changed my monthly plan back in August. Since then, every time I log into Self Serve I am prompted to Choose a Perk, but I get an error message when I try to do so. Could a Koodo rep please add the International SMS perk to my plan?

132

8 days ago

Moldy62Beginner

asked in Other

How do I track my order?

Hi,I placed an order online, self service. for sim to add a second line to my accountI received confirmation on Dec 03. Email stated shipped via Puralator due to postal strike but did not provide a tracking number.Today is December 09,2024 and I have no idea where my sim is although I am now paying for a second line for the last 6 days.While I understand there are shipping problems / postal strike I am frustrated that I have no way of finding out where it is or when I can expectt it. Any help?Thanks

553

8 days ago

sabyBeginner

asked in Purchases & Returns

Scheduled a Call back and after answering it auto cancels and asks me to reschedule

I have scheduled multiple callbacks through your chat service. However, each time I answer the call, it automatically cancels and prompts me to reschedule. This has happened twice, and it is causing significant inconvenience. and i dont know what to do

151

8 days ago

Robyn BlaberBeginner

asked in Billing & Payments

I am being cheated for roaming fees.

When I need to verify a bank transaction, I need my phone, or I would have long since cancelled my account. I dutifully pay $50/mo for a phone I never use except once or twice a month when I need to RECEIVE a text. This is supposed to be free, but I am charged $16. I think I’m getting fed up with all of these $16 fees. I turned off the terrible roaming deal (nearly $500/month!!!!) and still $16 $16 $16 $16 $16 $16 until the cows come home. For receiving texts! Koodoo, you are cheating me. Straight up cheating me.

395

8 days ago

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