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2118 Topics
ShinShin
ShinShinOrganizer
asked in Other
What is a Tab?

What is a perpectly mean of tab?

301
Allan M
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Ian PurcellBeginner
asked in Billing & Payments
Credit card expiry date change for preauthorized payments

I only changed the expiry date on the credit card I use for preauthorized payments but apparently this change will not take effect until my next billing cycle as if I just signed up for preauthorization. Will I lose the $5 discount if I need to make a manual payment for this cycle.

8910
Georgia Koodo
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coltin12Beginner
asked in Plans & Add-ons
US booster add ons not working, pre paid customer

I have a US roaming and talk booster add on but I tried last night in Oregon and neither is working. They have worked on previous trips. I can't find any way to contact Koodo directly beyond their ai chat which wasn't helpful. Any suggestions on how to contact them while down here?

192
C
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ptl-ankurRockstar
asked in Plans & Add-ons
Resuming services from Seasonal Hold

I have resumed my services after a sesional hold for one month. I have selected a new plan and I can see the transaction is posted in my account but still the data and call service is not activated. I made this changes on Feb 18.Any idea how I can reactivate my services?

829
P
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Mickey507Beginner
asked in Billing & Payments
10000mb of data in 43 min

According to my last bill, my husband used 10007.92mb of data in 43 minutes. I’m going to post a portion of that 43 minutes so you can watch the exact same pattern repeat itself 50 times in 43 minutes. At no point did either of us get any kind of notification that the data was at 50% or 75% or 100%. No permissions were given to keep adding more and more and more data. Never in the years with koodo has my husband gone over on his data. No he did not download anything onto his phone. He doesn’t stream on his phone. He goes on Facebook like once a week maybe. He does not have any other kind of platform on his phone. This has been escalated to a supervisor but nothing has happened. I was told that this was being taken seriously and that I would get a phone call yesterday but that did not happen. No body called me today either. I was given this email address loyaltyresourceteam@telus.com and I’ve emailed to it but have not got any response. This whole situation is stressing me the heck out!

534
M
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LoggerheadBeginner
asked in Plans & Add-ons
What prefix to call me in Europe?

I’ve bought an Easy Roam Europe Travel Pass.  Exactly what prefix or number would people in Canada use to call me while I’m in Europe?

354
L
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CBeeBeginner
asked in Billing & Payments
Charged Roaming in Montreal

I recently travelled to Montreal from Nova Scotia and was charged roaming fees.  How do I get this reversed?

232
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Richard Scott
Richard ScottBeginner
asked in Tips, Tricks & Troubleshooting
Internet Down

My internet has been down for that last couple hours.I have tried restarting everything, nothing. Tested a weired  connection, nothing. Any idea when it will be up again. 

1105
Boa_Guy Koodo
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brjf845Rockstar
asked in Purchases & Returns
want to ship to a different address than my billing address

I’m trying to determine if it’s possible to ship a new phone to an address that is not my billing address. Can’t seem to find an option and I think it may be as a deterrent for fraud but I’m currently out of country and need a new phone and hoping a friend can bring it down for me :/

565
B
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benmclBeginner
asked in Billing & Payments
K Retail EPP 30% cancelled

Why was my K Retail EPP 30% cancelled after 20 months. It should have been 24 months until renewal.

362
B
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sunnybono70Beginner
asked in Other
New Koodo Internet account set up

planning on changing to koodo internet.  Does koodo charge for tech support in setting up the equipment from DSL to Coax??

282
S
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Bullymoptop
asked in Billing & Payments
Deceased account

Hi there, my Dad was a customer but has recently passed away. Can you please tell me how to cancel his account? Thanks.

502
Flo Koodo
C
CEvoyBeginner
asked in Plans & Add-ons
Can't Add Perk

Hi,I got a new phone a couple of months ago, and since then, I haven't been able to choose my perk. I have tried multiple times to add "Rollover Data" as my perk, but after following the promtps, I end up with "No perks were added".Can you please add this for me?

241
Flo Koodo
C
cruzmanBeginner
asked in Tips, Tricks & Troubleshooting
can't call call or receive call on Redmi13 Note

My Koodo sim refused to call out and receive calls and later resumed working. But not long after I needed to deactivate the sims  (together with my spouse) to get a new sim. I again experience dthe same problem when the Koodo sim stopped again on the new sims and later worked. Right now, the my sim and that of my wife stopped working again and since the network isn’t back, i have tried all the suggestions given on facebook to reset the nework but to no avail. I don’t know if Redmi Note 13 is no longer part of phone can koodo can work with. Pls what can I do?

364
Flo Koodo
R
ReneeHBeginner
asked in Plans & Add-ons
Unable to pick perk

I’ve been trying to add rollover data to my plan as my “perk” however I get an error message everytime I try.

51
Flo Koodo
K
KunBeginner
asked in Purchases & Returns
Where is my $70 Connection Fee Refund?

When I opened my account, I was charged a $70 fee, which I was told would be refunded later. In my account history, I see a transaction on January 3 labeled "Connection Fee Refund 70", but where is the money?I don’t have the amount available in my account, and my monthly charges are still being deducted from my credit card. I also checked my credit card, but the refund is not there either.Can anyone explain where this refund actually went?

352
Flo Koodo
H
HilariusBeginner
asked in Billing & Payments
Never an answer....

I have 2 extra lines added to my family’s plan- both exact same plan- both added the exact same day- no extra’s or other reasons at all for extra charges….One fine day Koodo charges $35 for the one (as planned) and $39 for the other… no explanation offered… no refunded credits given...nobody to even report it to….just this dead digital space...Good on ya Koodo !!!

242
Flo Koodo
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AbdellatifConnector
asked in Plans & Add-ons
cant remove my adds international sms /mms

please i need to remove the add on international sms and mms it cost me 3$ per month i tried  many times i coundnt  thank you 

276
A
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SilverNixonBeginner
asked in Billing & Payments
Extra Charge for "Usage"

There is an extra $4.80 added to my most recent bill, for “usage”.   I cannot determine what this extra charge is for. 

171
Darius Koodo
1
1Mike23Connector
asked in Purchases & Returns
Easy Roam Travel Pass

I have purchased the 30 day Euro Pass, my wife has a separate number on my account, will my pass also cover her phone or should I buy another pass for her phone? if I am to buy another pass do I just text EUR30 with the last for digits of her number to order it? thank you

552
1
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DrgrensBeginner
asked in Billing & Payments
Roaming charges

I was charged $42.00 on my last bill for roaming but i have not.been to the usa.  I live in a border city of Canada next to usa.  Can i get these charges removed?

391
Darius Koodo
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LiahBeginner
asked in Billing & Payments
Cannot cancel plan because im out of country

Hello- I was in Canada for just one month in August 2024, and set up a Koodo plan for my time there. I didn’t make an selfserve account while there and assumed I could make it when I left the country and needed to cancel my plan. However, because to register a self serve account, you need to receive a text message, I can’t receive the text and therefore can’t create a self serve account. All I want to do is cancel my plan as they are charging me every month, but it seems there is not other way to do it. I’ve sent emails but never receive a reply.  I would appreciate any help I can get!  

523
Darius Koodo
Glen Ryan
Glen RyanBeginner
asked in Billing & Payments
why is my bill more expensive with no tab.

So I paid my tab in full in December 2023my monthly bill was reduced to @ $46 monthly until November 2024this past December 2024 my bill has increased to @ $69 monthly with no plan change 

422
Boa_Guy Koodo
Serhiy Polishchuk
Serhiy PolishchukBeginner
asked in Tips, Tricks & Troubleshooting
Contact

Hello everyone . Please tell me how to solve the problem. I paid off the debt more than a year ago, but the debt from KOODO is still hanging in my credit history. It is useless to call them because everything is automated and there is no contact with a human . How can I contact KOODO to update my information? Thank you very much.

612
Serhiy Polishchuk
1
1FJefBeginner
asked in Other
Telemarketing call hang ups

In the past month I’ve had  at least 6 calls that ID as either Koodo or Telus, when I bother to answer there’s no response and the call hangs up.  I see this is a topic of past comments now closed to comments.Like, it’s getting REALLY annoying. Stop calling and interrupting me to hang up on me.

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