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ShaunDBeginner
asked in Tips, Tricks & Troubleshooting
Network busy error

Phone was working fine on Friday Mar 28. Sat Mar 29 I could no longer call or receive calls. Everything else works fine. internet and texting all normal. When I try to call out I get no tone or ring and after about a minute I get “Network busy” and the call cancels. Very frustrating since the phone is not quite a year old and has worked flawlessly since I got it. It is a Nokia G22 running android 14. I have been to my local Koodo and Telus providers and have not gotten any answers as to why this happened. The phone is in a case and has not been dropped or abused.

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Luc2000Connector
asked in Billing & Payments
Unable to Verify Debt Collector with Koodo Upon Multiple Attempts & Methods

Hello, This is a follow up post on my previous one regarding a claimed debt collector hounding me on behalf of Koodo supposedly. I need to verify them. The method Koodo provided did not work. Online Chat is not working. Calling customer service also not working. I went in person to Koodo counter and they told me to call customer service again. Koodo has been sending me in a loop to do something very simple - to pay off a very small amount - but making sure I am sending the money to the right people but not some scammer given the threatening behaviors from the claimed debt collector. Why is it so difficult and takes so much time to verify a debt collector? The banks’ processes are much easier than Koodo’s. Nobody will send money to an aggressive claimant without verification especially. Please provide a real solution that will work asap as above 3 methods were tried and proved to be nonfunctional.

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Flo Koodo
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James077Organizer
asked in Other
Get a second smaller SIM card?

I’m looking at buying a newer phone from a private seller. Unfortunately, the SIM card from my S5 Neo is a “micro” and the phone I’m looking to test is an S24, which takes a nano card. Is there any way I can get a nano card -- even temporarily -- to test the S24 before I commit to buying it?

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reantogbpBeginner
asked in Billing & Payments
Got charged a Connection fee which was supposed to be waived

The salesperson mentioned they would waive the connection fee when transition from Fido to Koodoo, but the connection fee it is on my bill. What to do now?

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DGTH
DGTHBeginner
asked in Tips, Tricks & Troubleshooting
easy roam

When traveling with easy roam, do I have to pay for all the days I am out of the country, or just the days I actually use my phone? I normally only use it for emergencies when travelling and don't want to pay for 30 days of roaming charges if I only use it twice.

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Lillian LBeginner
asked in Tips, Tricks & Troubleshooting
My calls to others through Koodo are blocked

I can't call people anymore. Every time I make a call out, originally there would be a continuous drip indicating that I am calling, but now there is complete silence, and after waiting for a while, it suddenly hangs up, and the phone shows that there is no Internet, but I am sure that the Internet is fine, and sometimes I am connected to the wifi. I went to the nearby service station, the customer service said that my account was fine, and asked me to call and text her, but she did not receive any of them.

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Dinh
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KBobBeginner
asked in Plans & Add-ons
Switching to Stream+

If I already have a Prime subscription, how do I activate the “Stream+” subscription & not lose my lists & history? If I paid for a yearly on my existing subscription, I assume there’s no way to credit any part of that back. With Stream+ replacing 3, it’s bound to never line up, but would save over time. thanks for any input.

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Dinh
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Elizabeth7Beginner
asked in Purchases & Returns
How soon can I get a new phone without paying tab bonus balance

Hi I have a tab of 8 more months to pay and the tab bonus balance of just over $400. When is the earliest time period when I can get a new phone? For example with two months left on the tab will the tab bonus balance of $400 be forgiven? I don't want to pay back the tab bonus balance. Any help would be appreciated. Thanks

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AdnanUBeginner
asked in Billing & Payments
Autopay did not update

I updated autopay using my new debit visa on self serve but it didn’t happen in the background. Koodo charged me 79 cents late fee. I never miss payments. They need to fix their app or the website.

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Dinh
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Des2025Beginner
asked in Other
Having nothing but difficulty with Internet

I had Koodo Internet provided through Telus and the first day everything worked fine and then the next day the router had issues so they sent another one and now all it does is blink green on Internet I had contacted Koodo and did all the resests and still no connection so they had sent a Technician over and all the person did was check my cable wire and leave I was under the impression they would show me how to properly setup and ensure the WiFi was working on my end before leaving but nothing of the sort never even looked to see if I set up the Modem and Router correctly really stressful paying for a service I cannot use .

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KporterBeginner
asked in Other
New Phone and SIM isnt working

I’m not too sure how to word this so it makes sense, but I just received my new phone and SIM card. I put my SIM card in my new phone and transferred everything from my old phone to the new one including phone number. Now both of my phones are working and I’m not sure why. I activated my new sim card and took the old one out of my old phone but still all my messages are being sent to my old phone. I can see peoples location on my old phone as well but not my new one… something just isn’t making sense and neither phones are working to the fullest yet they both work???… I’m so confused, someone please help!!

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Sophia
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PG19Beginner
asked in Other
Easy Roam Travel Pass vs Easy roam - billing

I already have Easy Roam as an add on to my plan. Am travelling to the US this week and am likely to use my phone most days, so purchasing the 7 day Easy Roam Travel Pass is likely a better choice. Can anyone confirm that if I purchase the Easy Roam Travel Pass, the Easy Roam daily fee will NOT also automatically kick in? Am wondering if I should turn off Easy Roam before I buy and use the Easy Roam Travel pass. Tks.

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ctadgeBeginner
asked in Plans & Add-ons
new plan and phone

Hello, If I get a new phone and that comes with a special offer plan can I keep my old sim card that I currently have, I don't really want to have to switch everything over. I am hoping I just put my current sim in with my new phone

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Jason Yang
Jason YangBeginner
asked in Billing & Payments
Should I pay a connection fee?

Hi, A salesperson came to my home and helped me switch from Freedom Mobile to Koodo. But now, I see a connection fee on my first e-bill. I don’t remember them mentioning this, so I was very confused. Is this fee normal? Can I get it waived? Thanks!

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sahands
sahands
asked in Plans & Add-ons
why is my billing cycle short?

I just (March 27th) signed up with a prepaid one year plan, And my account shows that my plan expires on March 22nd

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Dinh
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GBThomasBeginner
asked in Purchases & Returns
Tokenization Error: Error Code 4001

Hello, I am a longtime Koodo customer and I am trying to upgrade from my current Pixel 6 to a Pixel 9 Pro phone. I have attempted to place an order 3 times using the Tab Mid option with a $55/month plan. Each time I get to the final Checkout step, I receive a tokenization error with error code 4001. Per Koodo's recommendations on their Help page, I have already tried a different credit card, a different browser, and clearing my browser's cache & cookies. I noticed in a Koodo community forum that someone stated Koodo is aware of the issue and is working on a solution. However, I just want to confirm that this issue is on Koodo's end and thus applies to everyone accessing the website. Thanks in advance!

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Georgia Koodo
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naomi nagaseBeginner
asked in Plans & Add-ons
Tab Plan

I am having a problem with tab plans since it only shows tab mid and the full price for the device. Last week I can still see the plans and when I decided to upgrade my phone, the tab plans are not showing when I log in my Koodo account.

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historyisnotbunkBeginner
asked in Billing & Payments
Billing problems

Koodo is driving me crazy. On my cell phone I get messages saying that I have not paid my bills for, I think, about 4 months. When I log in to self serve on my laptop it tells me that I am all paid up. (I have my bills charged automatically to my credit card.) The message on my phone says that if I do not pay by April 5, 2025 I will be disconnected. So what am I supposed to do? If I get disconnected for non-payment that will reduce my credit score. If that occurs I am done with Koodo for good. Is it possible that the warnings I am getting on my cell phone are fake? Please help me.

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Boa_Guy Koodo
Hugger1
Hugger1Advisor
asked in Plans & Add-ons
U.S. roaming

My wife works near the U.S. - Canada border and we are constantly getting email notifications that she has connected to a U.S. roaming network. Is there any way to stop these annoying notifications, as we get them every few days?

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Hugger1
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GogoretroAdvocate
asked in Plans & Add-ons
Easy Roam 30 day Travel Pass for Europe consecutive months of use?

​@Flo Koodo About 3 weeks ago I made a post about the 30 day Travel Pass for Europe but my post got deleted. Some people had issues with renewing the pass again after 30 days while in Europe and you mentioned that we could always message here and you could help with the renewal. So the trip to Europe would be for 4 to 5 months. Can you confirm that renewing consecutive Easy Roam Travel Passes to Europe will not be an issue? The reason I am asking is someone mentioned to me that your services might be stopped because you cannot use this type of service exclusively for a long period of time. They mentioned that Freedom Mobile has Roam Beyond but if your services are exclusively outside of Canada for more than 63 days it will be stopped. I am now wondering if Koodo has something similar where you cannot use roaming exclusively for a length of time outside of Canada? Thank you in advance. Edit: I just checked with a rep at Telus and their roaming plan is only meant for 30 days only with no

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Thomas95Connector
asked in Tips, Tricks & Troubleshooting
How to receive texts outside of Canada for 2FA?

Hi, I am currently in Japan and have been trying to receive SMS text for 2FA ( not sending out messages ). I have added both International Voice Roaming and International Data Roaming to my accounts btw. From what I understand is I need to turn on Data roaming on my setting and Toggle "Data Roaming" to ON in order to receive texts. But wouldn’t that mean I will be charged for using data?? But if I don’t turn on data roaming how will I receive text messages? Appreciate for any kind of assistance, thank you.

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I.am.feliciaBeginner
asked in Billing & Payments
Apply for tax exemption every year

I find it very frustrating that no one is able to clarify why I have to prove every year that I am tax exempt. My status card is valid until 2033, but yet I have to email you the form and wait 14 days to process.

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Flo Koodo
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James077Organizer
asked in Other
Will a Samsung S24 purchased from Telus work on Koodo network?

Well, the title pretty much is my question -- will my Koodo SIM card work in an S24 that was purchased from Telus? And will the phone be fully capable of using Koodo’s VoLTE function when 3G shuts down?

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kcor27Rockstar
asked in Tips, Tricks & Troubleshooting
Refer a Friend issue

I tried to refer my husband and when he clicked on the link in his email he got the message “ Sorry, you can't introduce yourself. Instead, share your unique link with your friends to get rewarded.” He has his own email address (from the same internet service provider as me) and is using the same laptop to retrieve and respond to his emails that I use for my email. Why does Koodo’s refer a friend program think that I am trying to refer myself?

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Mijeong ShinOrganizer
asked in Other
how to change esim

I am currently using a physical SIM. Can I switch my current number to an eSIM?

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