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2104 Topics
P
paul1995Connector
asked in Other
Outside Canada and I need to cancel my account.

Hello.So I am outside of Canada now with no intent to return, so I wanted to have my Koodo account cancelled. I messaged them since December 29 to have it cancelled, however I only got a response today and after the agent said that their verification thing isn’t working, he didn’t reply to me anymore (which I feel like is so unprofessional on that agent’s part). Even on their X (Twitter) account, no one is answering me. I usually get pretty fast responses from Koodo before so this one I assume is just because of the Holidays. Is there anyone here from Koodo who knows when it’s gonna be fixed? Because I really need to cancel my account before the 6th and for whatever reason, Koodo doesn’t have a number that you can call from overseas. 

679
P
14 hours ago
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bdaviddBeginner
asked in Plans & Add-ons
easy roam cancellation

I travelled in Norway in November and used Easy Roam once. I’ve been charged $50.00 for November and December, How do I cancel Easy Roam?

433
D
19 hours ago
D
doyle_doyleBeginner
asked in Self Serve
How to sign up for Koodoo?

My goal is to sign up for Koodoo mobile services with a monthly plan.I visit koodoomobile.com → “Self-Serve” → “Log-In”→ `identity` subdomain →  “Register Now”→ `/help` → “Mobility - Monthly”→ Koodoo Assist widget asks which service I want → “Monthly”→ Koodoo Assist widget asks for the Account number or Phone number from my service agreement.Hold up. I don’t have an an account nor phone number. I’m trying to sign up for those. How do I sign up for Koodoo?

321
Allan M
1 day ago
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MrSeanBeginner
asked in Purchases & Returns
Refurbished iPhone 13 - Battery Question

Just unpacked my recent purchase but the brown recycled box seemed like it was previously opened as the tape was on crooked and barely hanging on. I noticed that the battery was at 17% when I turned it on and the small compartment in the box (where they usually put the charging cable) was empty.So my questions are to anyone who has purchased a refurbished iPhone 13 recently:is it supposed to come with a charging cable?  (The last iPhone refurb I purchased had one)Is it normal the battery is that drained?  Also health was only at 89%.  The refurb XR I had for 3 years is at 85.The help documentation on Koodo says to let them know right away if something doesnt seem right with your purchase, but I could not for the life of me figure out how, so any help here would also be appreciated.Cheers! 

353
Allan M
1 day ago
S
SeulBeginner
asked in Billing & Payments
Wrong roaming charges

Hi, I just checked my bill and you guys charged wrong roaming fee to me. I always turn off roaming system even I’m in Canada and also I went to the USA several times, I haven’t experienced this situation. Especially, I went to Las Vegas from 15th to 20th, but you charged only two days (maybe 15th and 16th). This charges are unacceptable. Could you please check my bill again?

304
Darius Koodo
1 day ago
Matthew Eddington
Matthew EddingtonBeginner
asked in Billing & Payments
koodo wont let me pay my overdue bill

So long story short, after f ing me over completely, Koodo now wants me to pay an overdue bill I don’t deserve to pay. Okay, fine, I’ll pay the bill. Now Koodo claims my account doesn’t exist (it most certainly does!!!) and won’t even let me pay my bill, so it’ll go to collections. Let me pay my bill you scumbags

231
Allan M
1 day ago
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fpsBeginner
asked in Plans & Add-ons
SWITCH from easy roam travel pass to easy roam without self serve

Wanted data, text, and call as I own a buisness but am going to see family in Europe. Unable to access self serve, I tried everything including changing my password, trying to re-register to self serve (was told I am already registered), changed browser, went incognito, signedin a hundred folds waiting hours/days between tries. Nothing. Absolutely nothing. I wanted to add easy roam but added easy roam travel pass via text message. Tried to find out if the easy roam travel pass includes data as it is not very clear. Unable to remove this option (travel plan) to replace with the easy roam since I am not able to get into my self serve. This is beyond frustrating. I tried to get a call request but the chat just makes you run in circles and never actually provides a number. Hours have been lost because of this issue! It should not be this difficult to reset self serve OR get in contact with a real person. Please help!

161
O
1 day ago
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jessicacoBeginner
asked in Self Serve
Accidentally activated my Stream+ on the wrong Amazon Prime account

I was trying to set up my Stream+ but my auto complete accidentally triggered and it activated Amazon Prime on an unintended email address.Now when I try to activate it says I used the activation link already.How can I turn it off from the mistaken account and move it to the correct email account?

293
O
2 days ago
K
Kathy YoungBeginner
asked in Billing & Payments
changing billing information

How do I change my  account correctly from pre authorized billing to pay as I go ? I've read information. Do I have to buy another different sim card? And migrate my same number from pre paid to pay as I go. I can not speak to a customer service person at the number.??  I previously did before. If my credit check is poor. Will I be refused ??. To change to pay as you go. 

474
K
2 days ago
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DMGBeginner
asked in Plans & Add-ons
travel pass

If I purchase the 30 day carribean travel pass can I use the data on my plan as well as talk and text?Is this the same as easy roam?

261
M
2 days ago
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Alvin LiuBeginner
asked in Tips, Tricks & Troubleshooting
I need a puk code to unlock the sim card

Hi All,I need a puk code to unlock the sim card, how should I do?

445
A
2 days ago
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PC1Beginner
asked in Self Serve
under one account can I have 2 different mobile?

I was wondering can I have 2 mobile under one same number. Example like if I want one google pixel and want another one Samsung s24 can I do that way?

262
P
2 days ago
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adtgavnmBeginner
asked in Plans & Add-ons
Unable to change plan because I can't pick a perk

I am trying to change my plan to an “exclusive to you” plan on Self Serve but can’t complete the process as I can’t successfully pick a perk. Each time I try to choose a perk I get an error that states, “It looks like you can’t choose a Perk right now.” I have tried deleting browsing history and using a different browser but encounter the same error. This seems to be a glitch with the website or plan selection process, so I’m looking for help to resolve it so that I can change my plan. 

363
Flo Koodo
2 days ago
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FreddyNBAdvisor
asked in Purchases & Returns
tracking number for replacement

I have a replacement order email from Dec 21st but it didn’t have a tracking number so I am not sure when it will arrive.   Could someone please help me to get the tracking number so I know when to expect the replacement?  thanks in advance.

588
F
2 days ago
L
Lewis20Beginner
asked in Plans & Add-ons
Problem with Perks

Changed both phone accounts we have with Koodo and it would not allow us to apply selected perk of rollover data to both.

121
Flo Koodo
3 days ago
R
ricciBeginner
asked in Billing & Payments
need roaming charges removed as i wasn't in the United States

was charged roaming charges and I wasn’t in the United States

193
Flo Koodo
3 days ago
E
EliuzxBeginner
asked in Plans & Add-ons
unable to change perk

Please help to change the perk to International long distance calling for my phone number ends with 15i was not able to change itthanks

296
Flo Koodo
3 days ago
H
Hsiang Ling Vivian ChenBeginner
asked in Other
stop my phone number!

Hi I need to cancel this number and I didn’t get call back, please stop my number right now,this is ridiculous, single is very bad and I can hear other people’s voice. I’m not paying this.

363
O
3 days ago
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Lezlie1Rockstar
asked in Plans & Add-ons
cancel free prime

I signed up for the free 3 months prime - ends feb 2025 - I then upgraded my stream to stream plus.i cannot connect the prime due to the free one bumping me out - I can’t cancel the free prime because it doesn’t show as an add-on for my billing.i was told to call a number - which directed me to call assist - which can’t answer my question (of how to cancel) and there are no agents available for the call back …… I would just like to view my prime without ads …… any assistance appreciated, thank you  

344
L
3 days ago
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richardfitzwellBeginner
asked in Billing & Payments
restart base plan

I ran out of data, but I don’t wanna change my plan so I just want to restart the monthly plan early. How do I do that?

354
O
3 days ago
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Emily FisherAdvisor
asked in Other
Is there a phone number to contact support?

I received a defective phone on Friday, and since Saturday I’ve been trying to get in touch with Koodo. I went into a Kiosk and they gave me a number for Koodo customer service that is no longer in operation.Multiple times a day I’ve been attempting to get a callback, and each time the AI bot thing says they have a higher than normal volume then loops back away from the callback option. When do they not have “higher than normal volume”? Is there a prime time to register for a callback?I’m getting very frustrated that I can’t reach anyone. I will email, chat whatever, doesn’t have to be by phone, but this AI bot thing is not helpful and I need to communicate with a human being.Do I have ANY options here? Are there any stores that I can go to in person to deal with this?

36115
E
4 days ago
T
Tian LiuBeginner
asked in Plans & Add-ons
Request to Cancel Koodo Services

Hi,I am leaving Canada permanently as of December 31st and would like to cancel all Koodo services starting January 2025. I have been trying to cancel my services, but I’ve encountered difficulties:The Self Serve platform does not seem to offer an option to cancel services. When I requested to cancel via Koodo Assist’s digital representative (“I want to cancel a line or an account”), I received a response stating, “We're busier than usual right now, and unable to get you to a rep at this time.”May I know what steps I need to take to process the cancellation of my services and avoid any further charges?Thank you for your assistance.

1363
Georgia Koodo
4 days ago
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Nick.SchumRockstar
asked in Tips, Tricks & Troubleshooting
koodo internet: Modem unable to connect

Our modem has been unable to connect to the internet. We have tried resetting the modem multiple times and followed the guides provided to no effect. Every time we have the modem powered on we are getting solid green for both power and LAN with a blinking green light for DS. The online and US indicating lights are both off. I have tried using the schedule call back option with he chat and it keeps trying to re-route to the online trouble shooting page.

947
Darius Koodo
5 days ago
T
TtttBeginner
asked in Prepaid
Does $15 prepaid plan include any data?

Does $15 prepaid plan include any data? I’m downgrading from higher tier plan with automatic to-up. My new plan has not been activated yet. I don’t see any data included in overview in my self-serve account. 

331
O
5 days ago
C
CoolvikBeginner
asked in Plans & Add-ons
upgrading the phone

Hello, I want to upgrade my phone. Do I need to buy the plan or I can continue that with my existing plan? If I can’t continue my existing plan, what will happen to it?

231
M
5 days ago

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