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All discussions about Koodo plans and add-ons.

  • 1,074 Topics
  • 3,821 Replies
1074 Topics
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dchokBeginner
asked in Plans & Add-ons
Bring your own device (tablet)

Can I bring my own tablet and add it to my smartphone plan?  I want to add a $15 for 4gb tablet plan but I don’t want to purchase another tablet.

2981
Allan M
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SlimOrganizer
posted in Plans & Add-ons
Koodo data speed

Koodo data speed is so slow. It must be Telus throttled down.

4022
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ShalyneeBeginner
asked in Plans & Add-ons
Is there a way to block a blocked caller from leaving voicemail?

Is there a way to block a blocked number from leaving voicemail on Android?I'm being harassed by someone and this just allows them to fill my inbox with unheard voicemail.Is there perhaps anything my provider can do on the other end?

19792
BobTheElectrician
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OllyLBeginner
asked in Plans & Add-ons
Xiaomi Poco X3 Pro with Koodo?

I’m interested in buying the Xiaomi Poco X3 Pro phone and looked up the bandwidth stats (I think thats what its called) for calls and texts and wifi and it seems to match up with the bandwidths/frequencies koodo plans provide, so I think that means if I use this phone and get a koodo plan with it that it will work? Just want to know for sure though.

3674
Dinh
Maximilien
MaximilienConnector
asked in Plans & Add-ons
Switch to Koodo from another carrier and keep the phone number

Hi,Currently I’m with another carrier, but I want to switch to Koodo and keep my number.Can you please tell me which are the steps for this?Thank you.BR,Max

16487
Maximilien
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IngridBeginner
asked in Plans & Add-ons
When does rate plan changes take effect?

I was running out of data on my current plan so, with one day left in my cycle, I upgraded my rate plan.Now I seem to have lost all of what remained of my data and the upgraded amount, which is 10 GB is not showing up. My account shows only 658 MB data remaining which is much less than I had before I made the switch. It is showing that my other data amounts are 'expired'.How long does it take for changes to take effect? It said 15 minutes but it's been hours now and still no increase in my data availability.And is it just me or is Koodo Assist totally useless?! 

7332
Bernard Koodo
Sreela Sreekumar Pillai
Sreela Sreekumar PillaiBeginner
asked in Plans & Add-ons
Easy Roam on prepaid

Hi  I have a prepaid account and I am currently in indiai want to receive an OTP for a transaction but because there is no service I can’t get it. Can I activate easy roam for 1 day and how to add it to my number ? Will this solve my problem ? i am not being able to add easy roam via text because I have no service. Where can I find this option ?

1741
Allan M
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AceRConnector
asked in Plans & Add-ons
No International Network outside Canada

Hi,Customer : Koodo MonthlyMobile : UnlockedAdded Add-ons : Intl Voice Roaming, Easy RoamType of Mobile OS : Android Koodo SIM is not working in India since last 10 days. Since Koodo Customer Care does not have any EMAIL ID to contact, I am stuck up without a solution. Can anyone help ?

7475
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Jacob22Beginner
asked in Plans & Add-ons
is there koodo roaming charges if I’m using other carrier esim while in the USA

I have a koodo SIM card in my iPhone 11 on a post paid plan with easy roam. I’ll be getting an eSIM with another carrier when I’m traveling in the USA. What should I do to prevent getting charged roaming charges by Koodo while I’m in the USA using the other carrier’s eSIM? 

2952
Mayumi
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koodoo12312312312Beginner
asked in Plans & Add-ons
How to enable international calling?

On my addons it says i have $0 1000min International LD Add-on (US, IND, GER, CHINA, HK, TW, BD, ITALY, MEX, AUS, Macau) But When I call the UK it says international calling isn’t enabled on my phone which then tells me to call *611 which is just an automated bot that points you to the chat bot instead of an actual person. How do I active long distance calling on my phone

23531
Dinh
Lozanoari
LozanoariBeginner
posted in Plans & Add-ons
Prepaid overseas

I have recently purchased U.S roaming data booster, U.S roaming talk booster, U.S roaming text booster and long distance talk booster onto my prepaid account but I am now overseas and my phone is saying it has no service? I’ve already tried restarting it. 

1203
Dinh
MesaMac
MesaMacConnector
asked in Plans & Add-ons
Easy Roam

I am nervous about using Koodo’s ‘Easy Roam’ for future travel to the US. I will have lots of information on my phone (hotel reservations; COVID test results; vaccine proof etc) and need to be sure that Easy Roam is ‘easy’. Will my phone automatically connect when I get to the US? Has anyone had experiences (good or bad) with using Easy Roam in the US?

3097
Mayumi
Annabel Chen
Annabel ChenBeginner
asked in Plans & Add-ons
Purchased a data booster 1GB but I can't access it

I purchased a data booster 1GB on Aug 25  but I can’t use it even though I haven’t use any of the data. Then I purchased it again  and worked this time. However, I was charged twice even though the first time doesn;t work and I wasn’t able to access the data.

5797
BobTheElectrician
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cinlang1930Organizer
posted in Plans & Add-ons
international Easy Roam and 1 866 number

If I am in Bahamas and use my international easy roam to dial a Canadian toll free 866 # will it be still included ? I have unlimited calls on my regular monthly package . 

45412
Mayumi
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SLee2097Beginner
asked in Plans & Add-ons
About change plan.

Wanna ask something.I’m using prepaid plan for now. But it seems like there has postpaid plan when I click the change base plan.So here is the question.Are those postpaid plan? If so, can I change my prepaid plan to the postpaid plan without change sim card?Thanks, regards.

2711
Dinh
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rchong298Beginner
asked in Plans & Add-ons
WHP does the international long distance saver add-on work for home phone?

Trying to determine if the international long distance saver add-on ($3/month) will help reduce the long distance costs on the home phone. Also, I wondering do I need to purchased the add-on separately for each ofmy mobile numbers (2)?

1592
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idearatBeginner
asked in Plans & Add-ons
Int’l long distance saver addon: is it immediate?

If I use self service to add the International Long Distance addon, is it added immediately?  I.e., can I place a call as soon as I’ve added it at the saver rates?I need to call New Zealand on rare occasions, and it would pay for itself after the first 3 minutes.  But I also go months without needing to call, so I’d rather just add it when needed then cancel.  Does that work? Thanks….  Perry.

3032
Dinh
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Benny6525Beginner
posted in Plans & Add-ons
Clarification of what is included with Unlimited international messaging (text & picture)

Does Unlimited international messaging (text & picture) include texts sent from outside Canada to Canada

4822
G
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K00d0_userBeginner
posted in Plans & Add-ons
porting number

Hi, my mom was switching to Koodo and she needs to port her number. I have received a SIM card from Koodo. How do I port the number now?

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KELLYTOTHBeginner
asked in Plans & Add-ons
just changed to a plan with more data, will the new amount of data take effect immediately?

Just changed my plan to one with more data, I was charges a prorated fee and understood the new plan will take effect immediately. Meaning I should have more data, just looking for clarification. 

10242
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Felipehp2Beginner
asked in Plans & Add-ons
Switching Koodo plan to new gift phone?

I am currently on a plan with Koodo, with a Koodo Samsung phone, and I just paid off my Tab. I just received a new Samsung phone as a gift, and I'm not sure how to switch my current plan over to the new phone. Any help would be appreciated.

2311
Dinh
CooperYue
CooperYueBeginner
posted in Plans & Add-ons
Can I have a SIM and eSIM with the same number?

Can I have a SIM and eSIM with the same number? one SIM for smartphone and one eSIM for smartwatch(LTE), both devices can share a same phone number. Thanks guys

3091
Dinh
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SrikhiBeginner
asked in Plans & Add-ons
Can't refer :(

When trying to refer someone and logging into the referral site I get a great message “You don't have any services eligible for this program.”

2025
Dinh
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totescrayBeginner
asked in Plans & Add-ons
How do I know if I have to pay my tab bonus balance when I change my plan?

So my current plan is $45/month for 2gb and right now if I change my plan to the current $45/month plan, i get 3gb a month instead. Would I still have to pay whatever is in the tab bonus balance? 

45311
Dinh
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Scott LeakeyRockstar
posted in Plans & Add-ons
Promotion rainchecks?

Hi There!I’m a former Koodo customer of about 4 or 5 years but left about 3 years ago when I moved to the UK. I’m on my way back at the end of this year and saw that AB has a great deal on right now for unlimited talk/text + 10GB of data for $50. I don’t want to sign up 4 months in advance to capitalize on the offer, but also don’t want to have it be unavailable when I am finally back in Canada. Does Koodo offer any sort of raincheck type system for former customers in these sorts of circumstances?Thanks!Scott

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