Plans & Add-ons

I will be in Mexico for the next 3 months. I will have a phone with a Telcel sim and a phone with my Koodo sim. I need to receive SMS for 2 factor authenication. I need to check voicemail from my Telcel phone. What do my roaming and data roaming settings need to be to avoid activating the Easy Raom $13/day charge?

I changed my plan from $35 to $50. Now I wanna go back to $35 or $25 plan without buying a phone, but it won't let me. Any way? 

I am not getting Koodo network connection in India. I just landed today and there is no network from Koodo yet. I cant access my calls, texts and data. I have tried rebooting my cellphone many times but no success. My India number is working so its only an issue with Koodo. Please help!

We have 2 phone numbers under a single account but need to split them into 2 separate accounts. I am not sure how to go about setting up a separate account, getting the same phone number and removing that number from the previous account. Do I just sign up as a new customer and then will have the ability to take assign the phone number?

I have a phone with Koodo, just for the phone calling, but there is no internet on my account.I was told at Telus store I had to arrange through the Koodo online self serve, but I cannot find out how.I can use the phone just fine anywhere, but I want to be able look up info on the internet if I am away from home.How do I get this done? Do I need to call someone or go somewhere?The online self-serve chat is less than useless.If I can’t get internet on my Koodo phone account, I will have to go to another company?Am I wanting to turn on the data on my account?

Hello, I would like to connect a plan for 35$ per month. When filling the form I need to enter the social insurance number. I am not a canadian citizen and I do not have it. What I have to do? Could I connect this plan online?

Hey everyone- why is my voicemail not working properly? My phone prompts me to check it wvery ten minutes (annoying) and when i call it, it does nothing. Tried to call the locals abour it but their customer service is lacking and they're lucky i dont go there and take my frustrations out on them. Tomorrow i will if this is not resolved.

I’m looking at upgrading my phone while keeping my current plan.  But my plan currently has 15GB in add-on data.  Will I lose those when I upgrade?

I signed up for easy roam while overseas.  I am seeing a 10mb data charge resulting in a 100 dollar bill as well as easy roam on my account.  Can this charge be reversed as I have easy roam on my account.

I can’t seem to get outgoing call display to work on my new Samsung Galaxy S20 FE 5g.  I had it enabled on my A8 (2018) and it says on the Koodo website that it work with this new phone.  Can someone tell me how to activate. 

Hi,Does “Unlimited international messaging” included texting with someone who is in the US while I am Canada? Smartcell rep who is switching my account over from TELUS to Koodoo insists that it does not yet I cannot find anything to that effect (anything about the US being specifically excluded) anywhere so what is it in reality??Thanks!

Help section mentions an unlimited call forwarding add-on for $3,but it’s not visible in the self-serve add on screen?How do I add this feature?

I am in Mexico and I need to receive calls on my Canadian number. What do I need to make this happen?

I am asking the community for help again.TLDR Summary:  What is the per min call forwarding charge  when one is outside Canada when one has the $3 Call Forwarding add-on and the call forward is setup prior to departure to a Canadian number?  What about forwarded to a US number?   Also, is incoming SMS text message free to receive while outside Canada?  (regular INT Voice  Roaming enabled, no EasyRoam)---I think it is a fairly common use case, that you are traveling outside Canada and want to have a way for people to reach you, while trying to reduce cost and not pay for expensive Pay per Day (EasyRoam) or ridiculously expensive  Pay per Use roaming fees.A very common strategy is that before you leave Canada, you set up an unconditional call forward to a phone# that you can access while traveling.  This could be a no cost or low cost VoIP service with a Canadian number like Fongo, or even in some case if permissible a US based phone number if your travel destination is in the USA.You al

I am trying to change from Telus to Koodo for a plan and buy a new phone. Koodo is adding a charge of $5 for a new Sim card, I have a Sim card with my current phone, do I need a new Sim card?

Hi there - I have a chance on my account to change to a cheaper plan.  My question is what happens to my add-ons if I switch plans?  It doesn't say anything about that.

I had no internet access. So I bought a cuba SIM card here in Cuba. Then went and added easy roam. Then I added my Canadian SIM card back in my iPhone. I still have no internet to text or calling. And I need to do banking and it won’t allow me because it sends security code to Canadá phone number

I have 2 refer a friend discounts. Each reference is 5 dollars each. How many times can I receive the discount?My bill is cheap becuase of this, but if there is a limit to this I would like to change to the cheaper plan that are coming out this black friday. 

My daughter is currently in Europe and is unable to make any calls on her phone. She has an iphone 11, with international roaming enabled. She has pulled the sim card and rebooted the phone, but no luck. She’s on our family postpaid plan.Koodoo support are bloody useless, we struggle to understand each other, all they want to do is sell me their roaming plan.  She should be able to make international calls at standards rates,  but call attempts are failing with the message she’s unable to make international calls.Any ideas? thanks.

Does unlimited US add on include calls to /from Canada when in the US?

 I enabled Easy Roam for a trip to the UK thinking I could use it on a day where I need lots of data.To avoid unexpected charges, I checked the website (https://www.koodomobile.com/easyroam) to see what activates it. It states the following: “The daily Easy Roam fee is valid for 24 hours, and applies when you make or pick up a call and send a text or use data abroad”.On my return, I discovered extra charges on $117, despite only actually turning my roaming on for ONE day to use the Easy Roam. It appears that Easy Roam was activated almost every day I was away. My roaming was OFF for the entire duration apart from one day.Having followed this up with Koodo, they said the charge can be activated even if you receive a text message or call without answering it. This is different to what the site above says, and the guy on the phone even admitted this appears to be a discrepancy to what the website says and what is actually the case. Despite admitting the website information is wrong, he co

Hi,I would like to setup conditional call forwarding. I have two questions:1 - The “call forwarding” add-on is not listed under the “manage add-ons” page. Why is the add-on not available? Also, I did try setting up call fwd by dialing *61* *62* and *67* codes, but I get an error message (perhaps because the add-on is not active on my account?)2 - Is the call forwarding add-on required in order to setup conditional forwarding? Maybe it’s just required for unconditional forwarding? Thank you  

 I have family in Australia who want to communicate using texts as well as send pictures. I have "unlimited" international messaging (text and pictures) but I'm not sure what that actually means. Can I receive texts and pictures from Australia for free or does it cost me? And can I send texts and pics to Australia from Canada for free? 

Recently purchased an iPad Pro, and was surprised to go to the Koodo store and be told that I cannot get a tablet plan without purchasing a tablet from Koodo on top of the iPad I already have. Am I missing something? Is there any way to get a tablet plan added to my existing postpaid Koodo account? Very disappointed!

Hello Expert,I’m trying to unlock my Contract phone from Koodo for use in Overseas (India) through Self Serve but always getting below error -  Please suggest why it is so & help to resolve this.Does the phone need Koodo SIM to be present inside for this unlocking to work? Currently, it has been kept in other phone.