Plans & Add-ons

I invited a friend to join Koodo. She already has her own phone and does not want a new one, but she’d like to become a Koodo customer for the reasonable monthly fees.Problem: When she clicks on the link she received from Koodo (when I invited her), it seems like the Koodo website will not let her on board unless she buys a new phone, Is there really no work around this issue?

I got a call a couple months ago from koodo saying that for my loyalty I could get a Samsung Galaxy a7 lite tablet at a discounted rate and just have it payed little by little with my monthly pay.I thought that I needed it so I agreed and I hardly use it because I realized I have zero use for it. Is it possible for me to return this? I literally never use it and it’s just making me pay an extra amount on my plan that I don’t think I’ll even be able to afford. Any help would be greatly appreciated!

Hi, I have two  phones  - amsung galaxy 7 lte & galaxy A90 5gAre these phones possible to use Koodo service? which phone is available for lower price?I use less than 100min for voicecall, less than 100text msgs.limitless data with slowest speed is preferred.Thank you

does Koodo support xplora x5 play smart watch?

Hi! How do I add data to a plan for one month only? I can find how to top up a prepaid account, and how to increase the ongoing data of my plan. I need more data for one month only, I don't want to increase the data on my plan. Thanks!

I am an international students, not Canadian citizen, don’t have driving license, and haven’t got a SIN yet. Can I get a regular plan (not prepaid) and transfer my number at Koodo store? If yes, what document do I need to bring? Study permit? Passport? And what else?

I am planning to add-on a monthly long distance to call the USA. It is $3/month and $0.05/minute.This add-on is per month at the moment I add it Or is it goes per bill cycle.example,, Add-on January 1 st, 2022 $3, the next month is February 1, 2022 $3 orAdd-on January 1,2022 $3 but my Billing cycle ends in January 11,2022 so Do I have to pay another $3 on January 11,2022? Or only $1.50 per half of month?I hope someone can answer my question 

Hello, I just changed my plan for another plan online with less data. I had an extra 5GB data add-on before the change and it was removed during the process.During the change, I did not receive any notification or message that I will be losing my add-on.How can I restore my deleted add-on? Thanks

Hello all,Happy new year!I am on a $40 Unlimited Canada-wide call plan. I was at BC before, and now i moved to Ontario. However, I didn't change number yet, i.e., the area code is still with a city in BC.I expect to receive an incoming call  from US, will I have to pay extra to take that call?Thank you!

Hey everyone! I have a data block on my phone. I’m paying for it each month and I want to remove it, but it’s not showing up in my add-ons. Do I need to call in to do it, or is there another work around the add-on glitch?Sincere thanks,Dre

So I recently bought an iPhone 13 at Walmart the other day because they had a promo going on and decided to go with Koodo’s $55 plan which was a $10 off for 15 months promo and has 15gb worth of data, and $0 upfront but an additional $30 for the iPhone itself on top of the plan. Would paying off my remaining tab balance of $690 (23 months) affect the $10 off promo for 15 months or would it still be $55-$10?

Hi Everyone Does anyone know if I were to check my Voicemail while international (out of canada) would I get charged for roaming ? I do have the international roaming add on with me - not sure if that would help or if VM is free regardless where I call from ? 

I am currently outside of Canada. I have been charged for the air time when no calls made or received. The usage shows 99999 ROAM/VOY. How to dispute these charges as there is no live chat and am outside Canada?

I’m a current user of CTExcel. Their network was provided by Telus. Does that mean I will not receive confirmation SMS when transferring to Koodo, like former Telus or Public customers?

In the self service site, i saw that i  can change the phone # (not transfer). Did anyone know how is cost to change the number?Thanks

Hi, I have a new Koodo mobile phone plan and was told I can save $10/month by bundling it with my existing Telus account for internet. Can someone show me how to link (bundle) the Koodo mobile to Telus?thanks!

I need to know if there is anyway I can block my daughter's for a certain period of time daily. I know I can shut it off, but she can turn it back on. I need it so she cannot use it from 9-3pm daily.  

I will be in Mexico for the next 3 months. I will have a phone with a Telcel sim and a phone with my Koodo sim. I need to receive SMS for 2 factor authenication. I need to check voicemail from my Telcel phone. What do my roaming and data roaming settings need to be to avoid activating the Easy Raom $13/day charge?

I changed my plan from $35 to $50. Now I wanna go back to $35 or $25 plan without buying a phone, but it won't let me. Any way? 

I am not getting Koodo network connection in India. I just landed today and there is no network from Koodo yet. I cant access my calls, texts and data. I have tried rebooting my cellphone many times but no success. My India number is working so its only an issue with Koodo. Please help!

We have 2 phone numbers under a single account but need to split them into 2 separate accounts. I am not sure how to go about setting up a separate account, getting the same phone number and removing that number from the previous account. Do I just sign up as a new customer and then will have the ability to take assign the phone number?

I have a phone with Koodo, just for the phone calling, but there is no internet on my account.I was told at Telus store I had to arrange through the Koodo online self serve, but I cannot find out how.I can use the phone just fine anywhere, but I want to be able look up info on the internet if I am away from home.How do I get this done? Do I need to call someone or go somewhere?The online self-serve chat is less than useless.If I can’t get internet on my Koodo phone account, I will have to go to another company?Am I wanting to turn on the data on my account?

Hello, I would like to connect a plan for 35$ per month. When filling the form I need to enter the social insurance number. I am not a canadian citizen and I do not have it. What I have to do? Could I connect this plan online?

Hey everyone- why is my voicemail not working properly? My phone prompts me to check it wvery ten minutes (annoying) and when i call it, it does nothing. Tried to call the locals abour it but their customer service is lacking and they're lucky i dont go there and take my frustrations out on them. Tomorrow i will if this is not resolved.

I’m looking at upgrading my phone while keeping my current plan.  But my plan currently has 15GB in add-on data.  Will I lose those when I upgrade?