Plans & Add-ons

I have the protection plan with my phone and have been paying for it for years. Never had to use it till recently. I'm just curious if I have to pay the 50 for asurion to fix it even though i pay for the protection plan or if it is cover by koodo 

I see a lot of posts going from prepaid to postpaid, but what about the other way around? I’m no longer in Canada but I need to keep my phone number, and I’d like to swap off a postpaid to a prepaid and keep my number. Is that possible?

Anyone know why the majority of the rate plans that are available to new customers are not available to existing customers?  My son is currently on a $15 a month plan and he needs more minutes, but the only available plans to him start at $60!  4 times the price when all he needs are more minutes.  Is there any way to get the “starter” plans that are advertised as for new customers only?  Thanks!

I am looking to add a line to my Koodo account.It looks like I need to bring my own phone to purchase the starter plan that works best for me.After I purchase the phone, do I then order a SIM card and wait for it to arrive before I purchase my plan?Thanks.

Hi there, I just have a question that i’m curious about and wonder if anybody could answer it for me.My partner and I both used to have our cell phones through bell. Last year, i switched my phone over to koodo after my contract expired, but he had to remain with bell because he still had a year left on his contract. his ends at the end of the month, so we plan on switching his to koodo as well when that happens. My question is, when we switch his phone over to koodo, would we be able to put it onto my bill, so that we can have both phones on one bill? or would he have to set his up seperately on his own plan with a separate bill? 

Back in September, I got a text from Koodo saying I was going to get a free 5gb of data added to my plan for free, just for sticking with Koodo. I have never gotten the extra 5gb. How am I supposed to get my free 5gbs extra?

I’m trying to cancel my international roaming add-on + pay-per-use international online but it won’t let me. I can’t make a call because I’m in the USA. I’d like to only have EasyRoam turned on. What do I do?

Hello:I am replacing my old Pixel with a Pixel 6.  I would also like to add a second business number to the phone using an eSIM.  I am struggling to find information on the Koodo self-service site on how I should go about ordering the eSIM and whether the number can be added my my existing plan.  

My phone is just about paid and I want  to keep my phone , but I will need a new plan. How do I do this. My old plan is $50. 00 for 10 gb.?

Hello Koodo Community, I plan on traveling to South Asia and the Middle East (Pakistan & Saudi Arabia) to visit family in late summer of this year (for a month or two). So I am on a post-paid plan which offers the usual LTE data, unlimited texting/calling nationwide within Canada, caller ID/call waiting (with VoLTE/WIFI Calling, etc) .I added “International Voice Roaming” to my plan as a free add-on. Is this enough to receive International SMS? I do not have any intentions to use data, texting back, calling, but just receiving text messages with the cellular service. But since I have WI-FI Calling turned on, is it possible to use my phone service natively to call or text back when connected to WI-FI or rely on apps like WhatsApp? Device: iPhone XS (iOS 15.4.1)Please let me know, your help will be appreciated. 

If my children in Canada using Koodo text me while I’m in the States using Easy Roam will they be charged for texting to the U.S.? I think they have a very old plan.

I am travelling from Ontario to California for 2 weeks. My Koodo coverage includes international texting. I don’t need to make phone calls. If I use wi-fi for internet and just text, do I need EasyRoam?  Its so confusing.

I am a prepaid user on the old $15/mth plan.  I have a few thousand booster add-on minutes that I purchased.  I want to change to the new $15/mth plan with the bonus 250MB data.  Do I lose my current minutes or do they transfer?

I saw a reference from a year or more ago about annual plans but can’t find them on their website.  Do they no longer exist?

what is the best way to use koodo in USA?

Can I transfer my landline # to my cell phone? I can’t find anything on the site about this. If so how do I go about doing it? 

The plan says “your anytime minutes can be used to call anywhere in Canada.”  Fine, I can call TO anywhere in Canada, but what about calling FROM anywhere in Canada?  And what about calling from the US to Canada?

Does anyone know if this will be available for koodo customers too at some point? It’s a pretty good deal, but looks like only for telus customers.http://telus.com/streamplus

I have a quick Q on downgrading a prepaid plan. I just recently activated with 25$ prepaid plan that has unlimited Canada-wide minutes.  Realizing that I won’t need “unlimited” - the 15$ Prepaid plan with 100 mins of Canada-wide will be sufficient.My question is:  how and when will the billing and charges occur? Will they charge me another 15$ in order to get this downgraded plan (forfeiting my original 25$)  - OR - Will they give me a 10$ credit (since I’ve paid 25$ already for the original 25$ unlimited plan?)Also - should I just wait as I get closer to the next billing cycle to downgrade? Anyone have experience with downgrading?Thanks 

Hi, I am currently on a prepaid $15/month plan. I got it 3 years ago. I just noticed the most recent equivalent features 100 minutes of Canada wide calling, which I don’t have on my plan.How can I upgrade?Thanks.

I am not receiving incoming texts while in Mexico. They are no charge I understand. Do I need Easy Roam activated to receive any incoming text messages? Mikey in Poco

Hi I am going to be in the USA soon for 3 weeks. I would like to have access to texting and my phone.. with some data usage. Most of the time I will have access to Wi Fi.. but I don’t believe I can recieve calls over WiFi? just texts and data. There will be at least 5 days where I will be travelling and would like access to Data- both for texting.. as well as for having easy access to directions- calling my hotel.. Etc.. So I was considering the $75 add on - here… $20 for US unlimited SMS$45 for US unlimited MIN/SMS$75 for US unlimited MIN/SMS + 750MB of data As I feel like the Easy Roam could add up.. at $11 a day.. unless there is a limit to the charges? I usually use about 1 GB a month on my own plan.. so it’s not that much less.. but then I was told that my data will get used faster as it will be on a different network in the states.. I was curious if anyone had advice. Thank you.  

My wife and I have a single account where both our names are listed - two phones with two different numbers.When I added Outbound Name Display, it shows my wife’s name on her outbound calls and on MY outbound calls.Am I able to get my own name on my calls? Or do I have to separate the accounts so that we each have our own?

I just changed my phone plan from a plan with 4gb of data to one with 15gb of data because i kept going over. I still have a couple days left in this billing cycle, will i be able to use the data now or do i have to wait for the new billing cycle?

Hello,Two questions:I saw a post in here regarding the $15 plan and unlimited incoming calls, the response was they are unlimited for prepaid but not post paid (or vise versa), how can I tell if I have the prepaid or post paid. Should I still be able to send/receive text messages (non sms)  if I am NOT on WiFi and my 250MB is reached ( data is on hold with Shock protect - which is great btw).  Seems my kids are only getting text once connected to WiFi even with cellular service on but data is on hold.