I have 1000 free minutes to the UK. I am manually tracking these. I have used 266. This month I have been charged $3 for international minutes. I have not made any international calls, except one to the UK. Why is this charge suddenly showing up. The bill shows that I have free international minutes.
Solved
$3 charge for International minutes when I still have free minutes left
Best answer by Dennis
Log into your self serve and check your detailed pdf ebill. Check the last 2 ebills. Was there a note that says an increase in price to a Long distance add-on?
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Log into your self serve and check your detailed pdf ebill. Check the last 2 ebills. Was there a note that says an increase in price to a Long distance add-on?
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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+4Update to your 1000 International Long Distance Minutes feature.
Update to your 1000 International Long Distance Minutes feature. Starting in March 2022, your feature rate will increase from $0 to $3. In accordance with the service terms, you accept the change by continuing to use the service. If you do not agree with this change, you may cancel your feature without penalty within 30 days of the effective date of the change.
I hope this help provide some context.
+4RXC wrote:
How do you cancel
Do you mean to remove the 1000 International Long Distance Minutes add-on?
Then log-in to your self serve > plan add-on > manage add-on > remove it
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