Plans & Add-ons

I am on a 45 dollar plan and my tab has been paid off. I would like to get a new phone but keep my old plan.  Can I do this and still do a tab? From the web info, it seems that I would have to move up to a more expensive plan. I certainly don’t want to do that.

I am 3 days into my cycle, and It says I’ve used over half of my Data!??!, on Dec 9 apparently used 4000MB when never do anything that big and downloaded nothing.

Hi there,I am currently on a $45/month plan which includes 4GB per month and a bonus 3 GB per month from a $0 add on. I logged into self serve and noticed I am being offered limited time plan offers of $40/month for a plan with 6GB and a plan of $45/month for unlimited minutes and 20GB per month. Both plans do not seem to require a tab and both expire in 6 days. What I am wondering (and what isnt specified anywhere) is if both of these new plan offers include unlimited Canada wide sms messaging, since both only mention unlimited INTERNATIONAL SMS messaging. If the new plans include unlimited  messaging I will likely jump at them. Thanks in advance for any insights on this!

I had received a 100 minutes Canada wide booster bonus when I signed up for a prepaid account. After the prepaid self serve site was changed, the 100 minutes Canada wide booster vanished from boosters. What happened to it?

I'm currently locked into an EPP but I got a text offering me 25gb for $5 extra per month. If I add this to my plan, will it cancel my EPP or will it just add that $5 to the discounted rate I pay?

HiNewbie here.You know where I stand by my user name.Have $37.5 plan with 2GB 4G data. I am in the US for the next few motnhs, with a brief return to Canada in this period.Am signed in looking to change my plan & there is no offer for a CAN/US plan that I saw when I joined. Am I mistaken? I did notice when joining koodo that they show all these various plans but only some are available after you initially join. In other words, the usual misleading bullshit I expect from these crooks (RoBeLus). How do I get these jerks to call me? Will they call me at my USA number? I won’t use roam for “$12/day” when a “day always ends at 11:59 pm”, regardless when it started.If I leave koodo, any suggestions which are the next least expensive/offensive thieves to deal with?Does forum have employee censors(moderators)?Thanks for any helpful replies.Want to comment on my vocabulary, don’t bother. 

Hi, I’ve recently been offered an exclusive plan. However, it does not say “Unlimited International Messaging (text & picture)”, only “Unlimited International Messaging”. Is this just short form for the same thing, or would I be missing out on picture messaging by switching? Here’s what my current plan looks like: And here’s what the offer looks like:  I appreciate any clarification! Thank you!

It is been 4-5 days I’m not getting any calls after porting number to Koodo. I have tried to call on 1844 232 7687 and it says there is no active transfer request on my phone number. Please look into this at earliest.Have restarted phone many timesReinserted SIMbut still it is not working.

Hi, my old plan was 4GB for $45 a month, and I keep going over that. So I upgraded to 10GB for the same $45 a month. My cycle ends in 7 days, and I don't know if I have access to that 10GB (6GB remaining prorated) for those 7 days or if I'm paying for extra data? I know I had added some for $17 dollars yesterday, can I remove that and just use my new data?

Confused over “add a line” and/or “share an account” when looking a plan add-ons. Trying to find out if I can add my wifes phone and number to my account and how much extra it would cost per month. Ideally we would like to share minutes and data as she seldom uses her phone and I have more than what I need. Not sue if this scenario is possible with Koodo and if so what pan or add-on is it called.

I switched plans and added more data to my plan on my usage it is still only showing I have 8g of data? I did this change almost 2 weeks ago, why isn’t it showing the change on myaccount? Says I’m about to run out of data. By when I click on my plan it shows 20g on my current plan? The same for my daughter I switched hers also and it’s Doing the same for her as well

I'm curious as to why Koodo Mobile doesn't offer data add ons like the other service providers I've been with? Why won't they allow their customers to just buy 1gb of data if that's what they prefer over a monthly commitment?

Good morning,I am a long time existing Koodo customer and recently got the $65/50gb with bill credits when I purchased the new Pixel 7 phone.  While the phone has not shipped, my plan has been activated, however, I only show 13.3gb on my plan.  My question is, will this change on my billing cycle or is this suppose to be activated right away? My usage updated right away but it is now showing as 13.3gb and I cannot get a hold of customer service to fix this problem.  Any help is greatly appreciated.  Thank you!

 I changed my plan a few days ago to a 50GB/month data plan but my usage data chart has changed from 12GB that I had before to 15GB instead of 50GB. What is going on? And why can’t I ever schedule a call back with Koodo, it’s ridiculous! ​​​​​  

I will like to pay the $50 fee to take out the second number out of my account without the consent of my husband. How do I do that?

I updated my plans for both account  and ordered online iphone 13 on Sunday. But still awaiting how long it take time to deliver and i when my plan will update.

Hello,I already have KOODO sim. How can i get koodo number and add line into my current account?Thank you.

I recently changed my plan and got unlimited long distance calling ti few countries, but when i try calling it says international calling not enabled, 

I am leaving Canada tonight and I want to hold my plan for 3 months. 

I’m travelling to Mexico and added the Perk of Unlimited Internstional SMS/MMS messages to my monthly plan. Does this mean I can send SMS/MMS for free from Mexico to my homeland Canada? Or will I be charged roaming? And when does the plan kick in? Is it immediately? The wording of the Perk is confusing…

I was able to connect with a Rep yesterday to get data added to my plan. He said that it has been added to my 2 lines  but I don’t see any data added to $20 plan. I was told that I will be able to see it in 15 minutes but i don’t see it yet. Please help.

What happens if I remove add-on: Pay-Per-Use Intl Long Distance ?Does that simply stop/block outgoing long distance calls from happening?

Hi, I just submitted an order for a new activation for a plan that is on sale only today. I just ordered a SIM. The email in which I need to create a Koodo account has not arrived yet.I would like to sign up for this plan for another line as well, so should I submit a new request or wait for the email that enables me to create a Koodo account.My worry is that if the email for creating the account does not come in then I may lose out on the plan sale.Please help.

I’ve switched 2 lines to Koodo last week. Turned out second line can’t make calls, send/receive text messages. I’ve made research → checked number’s transfer status and saw that it was canceled. It doesn’t let me to initiate transfer either. Scheduled callback with KOODO and they didn’t call me back. Very poor customer service. If I don’t get help ASAP, I will be going somewhere else. 

Now that many plans don’t have international texting included, is there a way to block or limit the sending of texts that aren’t included in the plan?