Plans & Add-ons

I’m travelling to Mexico and added the Perk of Unlimited Internstional SMS/MMS messages to my monthly plan. Does this mean I can send SMS/MMS for free from Mexico to my homeland Canada? Or will I be charged roaming? And when does the plan kick in? Is it immediately? The wording of the Perk is confusing…

I was able to connect with a Rep yesterday to get data added to my plan. He said that it has been added to my 2 lines  but I don’t see any data added to $20 plan. I was told that I will be able to see it in 15 minutes but i don’t see it yet. Please help.

What happens if I remove add-on: Pay-Per-Use Intl Long Distance ?Does that simply stop/block outgoing long distance calls from happening?

Hi, I just submitted an order for a new activation for a plan that is on sale only today. I just ordered a SIM. The email in which I need to create a Koodo account has not arrived yet.I would like to sign up for this plan for another line as well, so should I submit a new request or wait for the email that enables me to create a Koodo account.My worry is that if the email for creating the account does not come in then I may lose out on the plan sale.Please help.

I’ve switched 2 lines to Koodo last week. Turned out second line can’t make calls, send/receive text messages. I’ve made research → checked number’s transfer status and saw that it was canceled. It doesn’t let me to initiate transfer either. Scheduled callback with KOODO and they didn’t call me back. Very poor customer service. If I don’t get help ASAP, I will be going somewhere else. 

Now that many plans don’t have international texting included, is there a way to block or limit the sending of texts that aren’t included in the plan? 

How is it that you offer ' Cyber Monday 50 GB for $45 with bill credit for 24 months.1 + FREE iPhone 11 with the Tab for 24 months and then when you agree to purchase Koodo then says you have to have a $60 monthly plan?

So Before activating my cell number, I used referal link, It said the next step would be activate line and then add cell number on the same page: I went to the store, activated line, but when I went to that page, it was broken, I refershed the page, that option was gone. I went to emails, to check if I got any emails, But there is nothing. Can someone please help.

Hi,I am transferring my number to Fido, however, it show that I have current port, and cannot have the transfer done. Can you help me on canceling the current, or call me back?BTW, I cannot find your contact number anywhere on this website which is quite disturbing.My Koodo number is 9024718830. Waiting for the answer!cheers! 

Hello,At store getting an offer of $30 to get 20GBs but as I am exisiting Koodos user so they are not giving asking to connect on self serve.Serve serve is in loop and like usual not helping or should say willing to help.Not left with any option but to port to other providers who are offering this deal.I have to do this today.If you can help then I want to change to 30 - 20 plan and also like to get another number which I am getting @25/month for 20gbs with 15 months discounted offer included.My no. Is 7788721910, if you could help then kindly help else I will be left with no option but to move to other provider. 

How to add to a phone i recently purchase on line?

Hi, If I get the $5 a month plan for Iran, will the charges to mobiles and landlines be 10cents a minute? The plan does not say what the rate would be after $5 and if ther is a difference between calling mobile vs landline. Thank you

I need to call international ASAP.I tried to add-on ‘pay per use ~~’, but i couldn’t find this option.please help me ASAP

I just switched over to Koodo and got a new Google pixel 7. I noticed the video calling button is greyed out and the settings for video calls on the pixel 7 are non existent. Is this something that Koodo does not support? I certainly was not notified of this when switching over if that's the case. I had to install meet to video call but I can't video call with anyone that doesn't already have it.  If this is a limitation of Koodo, can I upgrade to it as an add on or something? It's important for work emergencies.  Thanks.

I am looking to switch to Koodo while there are promotions on but I am away traveling and do not have a Canadian number to accept incoming calls. The Sim card currently in my phone is an Italian number but I have outgoing international calling available.  I could reach Rogers no problem but cannot call Koodo. The chat bot can't answer questions I have and a rep would have to activate the plan I want if they are even able to match it. Plus add an add on that is different than what comes with most of the new plans. I tried scheduling a call back last night after my Facebook message had no reply. The call back never went through. I also couldn't get the chat bot to tell me what time zone the call would be in. It just said 9:30 pm was the earliest available. I'm assuming the calls would be in eastern time but there was no indication of that and I did not receive the call anyways.  I have tried switching to Koodo before and by the time an agent got in contact the promotion was over and they

if we subscribe to stream plus can all three of our lines use the account on mobile or is the account line specific?

I have no tab and don’t want a bunch of data I won’t use. I want a starter plan but don’t see a way to get one. Can I cancel my account and return to Koodo to get a starter plan? Is there an easier way? I’ve been trying to get ahold of a human for support but have had no help. Terrible customer service. 

I had a $65 plan but self serve let me switch to a $55 plan. My understanding was $60 was the minimum for tab mid/plus. If I already have a tab obviously that is still there. But am I now limited in the future to only tab basic options?  Our other line got a tab on a $55 plan last week too which is below the $60 stated.  So I guess I’m also asking what dictates the tab you can get in the plan you currently have and where can you see that as self serve doesn’t specify the tab allowed with the plan when you switch plans. 

How does Stream + access internet? Does it run off my phone? How does it work if I want to watch it on my TV ? Is it connecting through my Apple box? Or do I need a separate internet provider to use the service? 

How does the new Rollover Data perk for postpaid plans work? Would it roll over multiple months? If I have a 10 GB plan and use only 1 GB every month, would my data accumulate every month.  Like month 2-19 GB, month 3-28 GB, month 3-37 GB etcThanksHans

So I have had a really hard time getting a straight answer from koodo registering upgrading my current plan which is $55 20gb of data at 4g LTE speeds. I went to the mall and I have an offer on my account for $55 for 30gb of data but it says only 4g speeds doesn’t say LTE the rep at the mall told me it’s the exact same thing. Later that night I go to change it on my self serve and it says on the new plan capped at 100mbps so I called into koodo and told them what I was seeing and he also said no there’s no difference in your plan and the new plan aside from 10gb more and when I told him the message about the speed he put me on hold came back and then said yes you’ll get less speed so pick if data or speed is more important to me. He put in a request to have a manager call me back which I got a call today from the manager and the manager also has told me there’s no difference in the two plans and that my current plan which is 4g lte is capped at 100mbps as well but I did a speed test wh

I’m currently in the process of transferring my number from Bell over to Koodo (I haven’t received my SIM card yet).My question/concern is that with the emails that i’ve received from Koodo, it shows that they provided me a number and it’s not my current active number.  Will this correct itself when I go through the process of transferring my number?  Did i do something wrong?

Hi:  I am a Koodo customer with an iPhone6.Koodo contacted me that I need to upgrade it if traveling internationally.I want an iPhone SE, but there is an 8-week wait for one through Koodo, too late for my trip..However, I could get an SE immediately through Apple.Can I do so & transfer my SIM card and info myself?Can I keep my current Koodo plan?Thanks, Jane

Hello Kodoo Community!  I am looking at my current plan versus 3 other plans offered.  What would I be giving up or gain with a change.    Your input is greatly appreciated. 

I signed up today for Stream. I have a Netflix account and it has linked successfully. I was also able to access discovery. When I finally got signed in to Apple, I am being advised that it is only valid for 7 days. Is the service not included in Stream? I do not have an Apple account.