Koodo Community
Question

Lost my phone, want to buy a used phone (not from Koodo), and get a new SIM. How?

  • 9 November 2022
  • 3 replies
  • 87 views

I can’t receive phone calls right now, since i lost my phone.
But, I can make them from the internet.
I want to get a new SIM card and keep my same plan.
I want to purchase a used phone from my local community.
Any advice on how to get a new sim card would be apprecaited.


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3 replies

Userlevel 7
Badge +4

You can purchase a new sim from a Koodo store.

If it’s a postpaid sim, you can get one online as well:
https://www.telus.com/en/mobility/accessories/product/koodo-tri-sim

Userlevel 7
Badge +4

Prepaid SIMs are usually available on ebay.ca (not eBay.com), delivered in the mail.

 

Userlevel 7
Badge +4

No worries about keeping your same plan. All you need to do is initiate a sim swap and you should also report it lost/stolen. Here is more info for the steps and what order to them:

Lost or stolen phone | Help | Koodo Mobile