Plans & Add-ons

My mother has a postpaid plan. She’s currently in China and mainly just needs to receive text messages for 2FA. Maybe she’ll send a text or two at some point. To avoid data charges, she’s got iphone Cellular Data turned off. EasyRoam is NOT added on.What IS showing on the Add-ons are: International Data Roaming … and International Voice Roaming are includedBut she’s unable to receive any text messages. I spent an hour with Koodo customer service/tech support today and was told that phones nowadays require data even for texting. That the only solution is to turn Cellular Data ON. However, my mom is reluctant to test and be subject to the $10/MB pay-per-use if it accidentally incurs data. And I find this advice dubious anyway.What’s the real issue / solution here? Or is tech support guy right?

Is Koodo internet available at Cherry Valley, Ontario?

on https://www.koodomobile.com/en/help/call-forwarding?search_api_views_article_search_fulltext=Call%20forwardingthe following seems contradicting:Note: Only the ‘Call Forwarding unreachable’ feature can be used on Prepaid.Call Forwarding typeDescriptionActivation codeDeactivation codeCall Forwarding unconditional Note: Prepaid accounts don't have this functionalityForwards all incoming calls to another number*21*#21#First how can Only a call forwarding be used on a prepaid account and at the same time Prepaid accounts don’t have this functionality?  Begs the question is there call forwarding on a prepaid account?Secondly, if there is call forwarding on a prepaid account can you confirm the monthly. charges are $3.00 plus $0.60 per minute for each call forwarding, plus can you confirm if the one minute is actually. for 60 seconds used or is it for any number of seconds 60 and below? So if the call is 19 second the charge is $0.60 or is it $0.60/60*19 or $0.19 for a 19 sec call?  Then a

I just signed my son up for the $15 starter plan but all of his friends are sending MMS texts which he can’t read.  I’m assuming this is because they are pictures?  Is there a way to add this to the plan?  My other son has a grandfathered plan for $25 and pay-per-use Data but that doesn’t seem to be available anymore and it seems ridiculous to pay $35 for a talk & text only plan just so he can receive MMS texts.  Sounds like Public Mobile might be an option but I’d really rather not switch

Hello. when I try to access the feature Call control on x3 different browser and on my smartphone via Wifi and LTE, I get a couple of briefs flashes of it trying to open and get this:  Looks like something went wrong. Please Try Again... I have tried to remove and  to add it back this was 3 days ago without success.. I would like to add it back asap.Thank You 

Hey guys,So I recently switched to a 5G plan but I have yet to see 5g speed when I’ve speed tested? I haven’t been able to see over 75-80mbps?I have it enabled in my phone I see the 5g sign on my phone beside the signal bars, done plenty of phone resets any one experience similar? Solutions?

I’m currently on a $55 monthly plan, but I’d like to switch to a promotional $35 prepaid plan. Besides the differences in data, calling, and some other features, are there any pros and cons I should know?

Hello I currently have the $65 4G plan 50G and would like to switch to the $65 5G plan 75G. Will my $20/month credit still be applied?

I am interested in changing over to Koodo, and would like to move my two exisitng numbers.  However, when I add the BYOD item to my cart, I do not have the option of adding two of them.  Does anyone know how this is possible?  I.e., I’d like to have two lines for $39 each, both with 10GB.

It says i need to add pay-per-call add on on to my account, but on;ine it wont give me the option to add it. Help.

I have easy roam on my plan but when I went to the US Sept 12 to 14 my data would not work.  Do I need to activate easy roam when I cross the border?

Hello,I noticed the following Add-on on my billing statement:$3 1000min International LD Add-on (US, IND, GER, CHN, HK, TW, BD, IT, MEX, AUS, Macau, UK, S. KOR)I have a question regarding this Add-on:Currently, I am paying $3 for the Add-on service. Does this mean that I can make calls to South Korea or receive calls from South Korea for up to 1000 minutes without any additional charges during the billing period?Thank you for your assistance.

I am once again traveling and though I had problems in Egypt, I also have problems in Germany as well - Egypt did not provide coverage, neither did Saudi Arabia and neither does Germany which is unbelievable to me for a Canadian telecom company. I am in Frankfurt and major cities and though I have turned on roaming for 3 isolated days charged at $16 per day, I have yet to receive data cellular coverage if not on wifi.This service is really subpar. I don’t understand why it does not work in a country like Germany especially when I need to be available for work.  

Can I use easy roam in Egypt?

So I have this plan, $45/ month with 2GB.Recently I’ve been going over my limit so I do need more data, maybe just 3 more GB so I tried to change my plan but all the options I saw is starting from $65~ for 60GB, which I don’t need that much. There’s add-on but it charges $10 for 100MB which is ridiculous.Then I went to Koodo’s homepage, then I saw $45 for 30 GB WITH rollover! I’ve been paying the same amount for a lot less data!  so my question is how could I change to THAT plan?? Is it for only new customers??  

How do I get a better plan? I’ve got the same plan I had 3 years ago with 2GB of 4G data and nationwide calling and texting which is all I need.  I don’t need 5G, though a little more data would be nice in case I come up close to my cap (which I have once or twice. I never had a tab and don’t want one.If I were a new customer, I could get 10GB of 4G data for $39 or $30GB for $45 with all of the above, but because I have a plan that costs more than that, Self-Serve won’t give me these options. So I’m stuck with a low data cap or upgrading to 5G which I don’t want at a higher cost.  Everything Koodu and Telus does seems only to be to extract more money out of you each month,  rather than save you any.  If I went to Freedom or Chatr or Virgin or even Public Mobile (which Telus now owns I could get 10-30GB of 4G plus voice and data for $34-$40 a month.  Why won’t Koodu try to retain me? Why do they make it so bloody difficult and expensive to pay a reasonable amount for what everybody else

If you purchase a phone through Koodo and pay the full amount upfront and then add device care and a plan but then decide to cancel the plan a few months later, can you still keep paying for the monthly device care or are the plan and device care linked together? Thanks

I just got one of those “exclusive new monthly deal” texts.  $35 for 15GB of data.  I currently have 5gb of 4g data, and don’t want to drop back to 3g.  Anyone know the speed of the “deal” data package?

I recently switched from 4g to 5g data plan. I went into my mobile network settings and it's showing as 5g, but when I got this phone, a Samsung S22 ultra,  5g wasn't available with koodo,  it is now, but I think my sim card is showing as 4g, how do I get that to 5g? When I in my home, my data is slow, and on 4g but I had to run an errand, and I noticed my data went to 5g. So why not 5g at home.

Hi, I made an interional call to cancel a subscription I had in the UK but got put on hold for 93 minutes, Not only did I not manage to get through on hold but I was just looking at my Koodo account and saw an unbilled fee for $180+ I need help because I don’t think I should pay this and I can’t afford to,  When I bought my contract the sales representative was very clear to me that I would have a spending limit on my account to avoid any additional fees on my monthly bill. I was happy with this because I wanted to avoid any small print items that wasn’t made clear to me when entering the contract. Not only this but there was no warning of this when making the international call so I thought that since it let me there would be no additional charge.  I’d like to know what possibble solutions there are to this problem. I am happy to pay for the international call add on and get my call back dated to that rate which seems like a fair solution to the problem but I can’t pay this if it beco

I want to change one of my phone plans to sms and call only, but the cheapest option that i can change to has internet and it costs 45$! Even more than what i pay now. Is there a plan that has only sms and calls and costs only 20-25$?

Hi, I need more data for this month as I’m travelling, but I have some issues with Koodo at the moment  Firstly, I was told when I signed up that I got free rollover data, I have never hit my data limit before so I should have plenty of rollover data but I can’t see it anywhere in my account? My partner who signed up at the same time with the same person in store has rollover data so where is mine?i also got a text saying I could add 18GB of data for $3 extra dollars a month but when I tried this I got an error message saying my account has changed which I never did? Please help:)  

Hey all! Yesterday I ordered a new phone, and the phone I chose came with a $375 bill credit ($25 over 15 months). I had to select a new plan as well and chose the $65 5G plan. Today when I logged in, there is a banner saying I can switch to the same plan for $60. Obviously I would love to pay $5 less for the same plan, but I’m worried I’d lose my bill credit. But it did seem that the bill credit was a perk of the new phone, not the plan. Anyone know if the bill credit will be lost if i change my plan (either now or in the future)? 

I just signed up for this plan as a snowbird.  I have a 5G phone and most carriers in the US are 5G.  As this plan is 4G, will that cause me any problems with calling or texting while in the USA?

I just upped my gigs and now internet lags and my streaming shows buffer.  UGH!!  Has anyone else gone from the 4gig for 45/mnth to the 40gigs andexperienced really spotty connection when using 5g?  I have my own phone and no tab left (woohoo!!) if that matters at all