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All discussions about Koodo plans and add-ons.

  • 1,096 Topics
  • 3,945 Replies
1096 Topics
T
Tai BuscusBeginner
asked in Plans & Add-ons
Upgrading phone on a decade old plan

I have a Galaxy A5, and my plan is $30 a month, no data, that I’ve just been carrying over from when I got my first phone at 14 lol. I’m planning on buying a new Galaxy directly from Samsung to avoid having to upgrade my plan/tab (and so I can get it in green), but I’d like to confirm with someone who has experience that I definitely won’t be pushed to upgrade the plan if I take this route. As an afterthought, do all phones automatically have access to the 5g network or are people paying a premium for that, like fiber optic internet? As you can tell by my current model, I haven’t got much experience with upgrading phones lol

1812
T
10 months ago
M
Maple21Beginner
asked in Plans & Add-ons
Loyalty department

How can I contact the Koodo Loyalty department to ask for a better rate than I have and better than what is advertised on the website.

11591
Bernard Koodo
10 months ago
J
JkcadeeBeginner
asked in Plans & Add-ons
Is visual voicemail included in the plan?

Is visual voicemail already included in the plan or is it an add-on? If it is an add-on, how do I request it and what is the price? I am using an iPhone so visual voicemail is very important for me.

1641
Timo Tuokkola
10 months ago
C
CanadaCool622Advocate
asked in Plans & Add-ons
Switched to a 5G plan but not getting 5G, and my perk isn't changing

Hey, I switched from a 4G plan with Speed Boost to a 5G plan and chose the data rollover perk.  Got the plan change e-mail instantly but so far it doesn’t seem that anything has changed.  Still only getting LTE despite having 5G enabled on my Note 20 Ultra, and the account page is showing the 5G plan but speed boost is still there.  Already tried rebooting a few times and no change.  What is going on?

162131
Dinh
10 months ago
E
ExtremeAdvisor
asked in Plans & Add-ons
Koodo's Network Coverage 4G vs. LTE

 Do 4G and 4G LTE plans have different coverage? Or is the coverage the same, with the only difference being uncapped speeds on the LTE plan? The map seems slightly confusing with two different 4G coverage options. Can anyone clarify this for me? Thanks. 

7161
D
10 months ago
L
LawsonBeginner
asked in Plans & Add-ons
Will bill credits be removed if i change plans?

In November 2022 (Black Friday) I purchased an iPhone 13 on the tab and obtained the $65 50GB UL Can min SFD (4G Speed) plan with a $20/month bill credit for 24 months.  My current plan costs $45/month ($65-$20 credit).   I have an offer in self-serve for the $65 Canada-US 120gb plan.   if I switch to this $65 plan will I lose the $20/month bill credit and now pay the full $65/month? I spoke to rep on the phone yesterday that said yes and now there is conflicting information online. (See photos).   

4856
Bernard Koodo
10 months ago
S
Shuswap KidBeginner
asked in Plans & Add-ons
Unlimited International SMS Perk

A Koodo newbie, only a week old, so still learning…...I travel overseas a lot and want to be able to receive texts (e.g., account verification texts) on my cell phone. So as my perk, I selected Free International SMS. I won’t be using my phone for anything else and will have data turned off and data roaming turned off in my phone.My question is about the Koodo add-ons. EasyRoam is of no interest to me so the way I have set it up is with only one add-on -- International Voice Roaming. But on further reflection, maybe I don’t even need that. So I’m finally getting to my question -- does receiving SMS texts while I’m overseas require International Voice Roaming? Or not? It seems to me that some kind of network roaming will be required to get the text to my phone but maybe it’s handled in a different way.   

4501
Flo Koodo
10 months ago
Nikki MacMartin
Nikki MacMartinBeginner
asked in Plans & Add-ons
How to delete Appletv+

I need to delete appletv+ which was added to my koodo phone plan free of charge. I am unable to delete this on my end as it is greyed out. I have cancelled my account over a month ago but the subscription remains. This is a real problem as I have moved overseas and the subscription is prevent me from changing my phones country/region and thus I cannot download certain apps that I need in this new country. Help!

681
Flo Koodo
10 months ago
T
Tim PerrinBeginner
asked in Plans & Add-ons
5G cost extra?

My plan is for 4G but my phone connects to 5G often. Am I going to be billed extra if I use data at 5G? Thanks. Just need to know if I need to explicitly turn 5G off. 

991
D
10 months ago
R
RemmeKBeginner
asked in Plans & Add-ons
MMS & SMS, what are they ?

I have recently added unlimited Long-distance (to the USA and International) calling/texting, to my phone plan.  My new plan now mentions Unlimited MMS and SMS.  Is this the USA and International calling features ?   

921
D
11 months ago
M
MRemiBeginner
asked in Plans & Add-ons
US-canada plan

I have the canada-us plan. this is my first time going to the states with it. Is there anything special I have to do when using it once I pass the border? For example, in my phone settings do I have to turn my roaming on or keep it off?

4991
Timo Tuokkola
11 months ago
M
MadeJustBeginner
asked in Plans & Add-ons
Why is 5G slower than LTE?

I recently switched to the 60GB/$45 plan when it was on sale. Using it with my iPhone 15 Pro Max. I had to do the add a perk, wait a bit, then remove it trick for the 5G icon to show up on my phone. It finally worked after doing that, but the speed sucks. It's slower than what I get with LTE.On average, I'm seeing around 80 Mbps for LTE vs around 30 Mbps on 5G. I've tested it in various areas throughout Peterborough.Is there still a bug in the system for those who switched to this plan? I don't get the point of having 5G if it's just going to be slower. 

3601
Dinh
11 months ago
R
Revolution09Beginner
asked in Plans & Add-ons
Voicemail perk/add-on differences

What is the difference between Instant Voicemail add-on, Visual Voicemail add-on and Premium Voicemail perk? I am using an iPhone 14 Pro with iOS 17

3611
Flo Koodo
11 months ago
P
philofozBeginner
asked in Plans & Add-ons
How much do I pay for choosing another perk as an add-on?

My plan allows 1 perk, I have chosen Unlimited International Calling, and I would like to keep that and add Unlimited International SMS.How much do I pay monthly for choosing the second perk as an add-on?

921
Sophia
11 months ago
S
Sang EunBeginner
asked in Plans & Add-ons
Canada-US plan, long distance coverage

I am on Canada-US plan ($60/month)I am a little confused about the coverage, so let me ask the details.  1. Canada - US calling1) Both making and receiving calls with my friend in US are  free?2) Do I need to be physically in Canada for the calls for free? 3) If I am in US for travel or business trip,  both outgoing and incoming calls between Canada and US are still free? or is there additional charge? 2. Long Distance calling1) Both making and receiving calls with my friend in Korea are free?2) Do I need to be physically in Canada for the calls for free?  3) If I am in US for travel or business trip,  both outgoung calls to Korea and incoming calls from Korea are still free? Or is it added extra charge?  I am looking forward to your knowledge. 

6452
S
11 months ago
K
Karen SpryBeginner
asked in Plans & Add-ons
upgrade

I was text a offer regarding a data upgrade. There are 2 phones connected to my account.  Only 1 phone was text the offer. Both phones have different data plans.  The phone that didn't receive a text about data upgrades was the phone that I wanted to upgrade the data on.  Why wasn't both numbers on my account offered the data upgrade?

1003
Dinh
11 months ago
C-Sea-D
C-Sea-DBeginner
asked in Plans & Add-ons
International texting

I’m from Canada. When I travel on a holiday to Mexico, can I send text messages to family back home in Canada? 

721
Sophia
11 months ago
D
dogsforkConnector
asked in Plans & Add-ons
Koodo incorrectly opened 3 plans for my account instead of 2. I need 1 cancelled.

I had created a Koodo account via calling in to port over 2 numbers into new plans. Now that my sims are finally arriving and I’ve created my self serve account, I’ve realized that the Koodo phone rep (who was otherwise SUPER helpful) incorrectly opened 3 plans. I have no need for the third plan nor do I want to be charged for it.I couldn’t find any articles or other advice on how to proceed.

442
D
11 months ago
Jess Rose
Jess RoseNew Member
asked in Plans & Add-ons
Submitting Protection plan claim

I have my phone under a device care complete protection plan. My phone is broken and needs to be repaired. I have tried several times over 2 weeks to start a claim to have it fixed and get the error message “Sorry for the inconvenience, this page isn't available. If you're a customer please visit https://www.asurion.com/about/contact-us/call”. The link is broken when I click it. I have tried to search a way to contact customer service and this does not appear to be an option. Any information would be appreciated. 

1492
Allan M
11 months ago
V
Vince_SBeginner
asked in Plans & Add-ons
Extremely slow upload relative to download

I just signed up to a 5G plan. The upload speed is throttled to such a degree where it is not usable for video calls.  I am getting around 100-150mbps download on 5g in my home area, and less than 10mbps (6-10) up. On LTE, I get 80-100 mpbs, and a similar upload rate.Testing in other 5G areas around the city, I have gotten 250mbps down and 50mbps up.  If 50mbps is the upload limit, there is no reason why I should not be able to achieve similar upload speeds when I can achieve over 50mbps download (in my case, 100-150 mbps as I stated above).There is no mention that upload speeds would be throttled at all on any of the plan information pages.  And now to find out that the upload is throttled, and to such a degree where I cannot use the service, is unacceptable. I ask that the upload rate limit is increased.   

2901
Dinh
11 months ago
S
Steph 262Advisor
asked in Plans & Add-ons
Apple TV Subscription Ending?

I have had Stream + for quite a while now, however yesterday I got a message from Apple saying my Apple TV subscription through Koodo Stream is ending, and I will be charged the monthly cost of Apple TV unless I cancel before the billing date.  From Koodo’s website it appears Apple TV is still part of the stream + service, so I have no idea how to fix this.  Anyone know? Thanks

1895
S
11 months ago
R
R3mixMCBeginner
posted in Plans & Add-ons
Shared data offer - warning to Kodoo customers

If you are reading this because you received a phone call from a Kodoo telemarketer offering you shared data if you amalgamate your account with another family member’s - don’t activate the new SIM cards you get sent! I made that mistake and it cost me half a day of my life to fix the mess.BACK STORY: I received a call from Kodoo and was offered 60Gb of shared data for $65 a month if I moved my wife and mother-in-law over to my account - they were both under my wife’s account. I was also offered a $20 a month bill credit for two years. I said yes to the offer and a couple of weeks later received two new SIM cards in the mail. When I activated the SIM cards I checked my account online and discovered that we weren’t sharing data, all three of us had 60Gb of data. The kick in the pants was that prior to moving wife and mother-in-law over to my account they were paying $45 for 60Gb and $34 for 20Gb respectively. After moving them to my account they were both paying $65 a month.  It took me

2101
Dinh
11 months ago
E
EssieRockstar
asked in Plans & Add-ons
activating discovery through Stream+

I'm trying to activate my streaming service for Discovery+ and it puts me in a login loop. From my Koodo account i go to watch Discovery+ and it loops me back to Koodo. This is what it says (Your Koodo deal has already been activated. Please login to access your account.) i try to log in but it tells me (Email or password entered incorrectly. Please try again). I go to forgot password and then it says request an e-mail to reset. I submit e-mail request, No e-mail forthcoming.  I’ve tried on various browsers and devices including smart tv, iPhones, iPads, Apple TV and Android box to no avail.

1533
Bernard Koodo
11 months ago
T
TinknGinBeginner
asked in Plans & Add-ons
How soon can I change plans after sign up?

My husband signed up for Koodo on black Friday. It took so long (5 days) to get his email that he missed out on the plan deals. He called and they said they couldn't apply it now. Being that you can change your plan once per cycle, does his sign up count, or can he still change his plan within this billing period?

431
Bernard Koodo
11 months ago
S
scameronBeginner
asked in Plans & Add-ons
Trying to add a 6th line, online storefront wont let me

I’m trying to add a 6th line to my account, but I’m having a lot of issues with the kodoo website and would prefer to save the fee of calling an agent.I get logged into my self serve easy enough, but when I click the shop drop down, and try to select either plans or bring your own phone it loads the page but immediately loads a pop up over top asking me which line I’d like to get an upgraded phone with:  (names and numbers edited out)I don’t have the option to close the pop up, or click outside it to get back to the plan or bring your own phone page, all I can do is select one one of my lines, I am unable to add another bring your own phone line like I’m trying too.Any advice?

623
Flo Koodo
11 months ago

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