Plans & Add-ons

Currently, I have Telus Home Internet and Koodoo Mobile. I sign up for Stream+ in Telus to get Amazon Prime, Netflix and Disney+. However, my Amazon Prime account already has a yearly membership of $99 dollar. After linking my Telus account with Amazon Prime, I currently don't know where that $99 went. Telus is charging me the full amount and I don't the rest of that $99 dollar getting refunded. I called Telus Home Internet, and they referred me to Telus Mobility, and then Telus Mobility referred me to Koodoo because my phone number is with Koodoo. I am currently $99 down with no answers and don't know where to get one.

If I subscribe to the Stream+ I understand that if I have an existing account with one of the streamers, billing will switch from them to Koodo. What happens if I’ve prepaid a year for Amazon Prime? Will I lose that pre-paid amount from Amazon?

I'm trying to compare pricing to see if it's a valid deal to switch my Streaming services to accept the Koodoo bundle deal but their noted "basic" pricing isn't what I actually pay - Netflix $23.30/mth, Disney+ $11/10/mth ($133.99/yr), & Amazon Prime $11.09/mth. As nothing aligns with their pricing I don't know what the actual bundle price would be? Note, I live in Saskatchewan/Canada. 

I’m thinking of trying Koodo Home Internet (with the 30 days’ trial.)Please tell me your experiences.  Are you satisfied with the download speed? Are you satisfied with the WiFi coverage? Do you see the benefits of WiFi 6? Have you had outages? Anything else you can think of?Specific questions:I’m currently billed for Koodo phone service. Will internet service be billed separately?The “Legal Stuff” says “Costs associated with the return of equipment are the responsibility of the customer.”  Is this true?Thanks

Hello,I currently have two lines with TELUS, and  I’m looking to move my secondary line to Koodo on the $15 starter plan.The question is, I currently have my primary line on a physical SIM and my secondary line on an eSIM. If I open a starter plan online, how do I get it on an eSIM, as I don’t have an available SIM slot? The online portal is forcing me to get a physical SIM, and it says to go in-store to pick up an eSIM. However, I can’t find any instructions on the activation process.I appreciate any help anyone can provide!

How do I change my plan from Premium to Basic?

Hello, I’m not receiving text messages abroad. Both from my bank (2FA) or my friends I’ve asked to text me to test. I have international data roaming and international voice roaming set to on in my add-ons but not easy roaming as I’ve had bad experiences getting charged.I’ve restarted my phone a few times already. What is wrong?!

Is it billed on the existing mobile plan monthly bill or otherwise?

I've looked all over and can't find it explicitly stated weather koodo will block non-phone devices that use a phone plan's sim card like some other carriers do.So, does koodo ‘reserve the right to cancel plans’ or whatever if I were to use a sim card in a different device for the data? If sign up for a plan with a massive amount of gigabytes I'd like to be certain I could use them how I want.

I just changed my plan to the $60 per month Canada-US roaming with data, talk and texts. Does that mean I can be in the U.S and my plan that I have over in Canada (1oo GB of data, unlimited texts and calling) will transfer over once I am in the U.S? I go to church in the states every Sunday and every Wednesday and I want to be able to text/call/data over there. So I’m just double checking that the $60 plan that I just switched over to, will allow me to be able to text/call/data in the U.S with no extra charge of course, the same as I do in Canada. Also, my free perk that I chose was “Unlimited long distance” .. however, it says my add-on per month is “unlimited long distance” and that I’m paying $3 for it but yet it was the option that I chose for a FREE perk. So I hope I’m not getting charged for that even though it looks like I am but it also looks like I’m not…. 

This is a bit convoluted. I created this account to get a phone for my son +/- 3 years ago. Since then we have transferred the account to his name in Dec 2023, and I am wanting to set up 3 devices under this account as well as needing to change the name on the account as I have gone back to my maiden name. Is this something that can be done online? Or will I need to speak with an agent? Traveling to  Koodo store isn't possible at this time. Thanks!

I live in the Lower Mainland. I have elderly parents who live in the Interior.  Is it possible to add a second line with a local number for the town they live in?I am thinking of getting a simple unlocked phone designed for the elderly and adding a sim card for their area to my account.  They do not require internet access or any bells and whistles.  It just confuses them.  They need big buttons and loud volumes.

I would like to switch to a cheaper plan but Self Serve only offers me the same or more expensive options.My husband is also a Koodo customer and was offered a plan that I would also like. It was $35 for 30 GB of 4G data per month. I currently pay $60 for 60 GB of 5G data. How can I get the sane offer he received?

Ive been trying to change my Perks all day through Self Serve and keep getting an error saying to try again in an hour..but its been all dayIt looks like you can’t choose a Perk right now.Please try again in an hour. If you still experience problems next time, please go to koodo.com/chatTransaction ID here: U1705982757801I90763

Hi! I want to open an account for my boyfriend because he doesn’t have a credit card. Is there a way I can open the account and put it under his name? Because if he calls people, I don’t want my name to be showing on the other people’s phone. Thanks! 😊

My plan says this:100 GB of Shock-Free™ data roaming at 5G speeds and unlimited calling & texting within US and Canada Canada-US roaming with data, talk and textsMy question is. When I am in the states do I have to turn roaming on my phone on to make this work? Or will my data just work with roaming off while I'm down there?Thanks

I live in Canada and I text and call the US daily, my bill has a line item called UL Long Distance Minutes (U.S.) $15.00.We’re about to travel to the US for 2 weeks - does this UL Long Distance Minutes (U.S.) $15.00 cover US calling while I’m in the US? And how does texting and data work when in the US?Wondering what my plan is actually covering when going to the US, does Easy Roam just take over regardless of one’s phone plan?

Can I upgrade and have my tab balance and bonus balance waived please ?!

Hello Koodo Community, I am thinking to change my plan and after login my account,  I can see “Tab plus $35/month”.  I was going to change this plan, however the message that “This product isn’t compatible with other items in your cart” comes up.  There is nothing in my cart. I would appreciate if someone could let me know what is going on. (My current plan is Unlimited Canada-wide minutes 30 GB of Shock-Free Data at 4G speed $35/month without Tab) Thank you! KT

Does the unlimited international long distance perk also include texting? It is unclear if my poan includes texting to the US or not. How do I find out?

I would like to switch my plan to a cheaper option but when I go on self-serve I'm only shown more expensive plans. How can I access cheaper plans? the one I am using now is $40 Unlimited Canada-wide minutes,50 GB of Shock-Free Data at 4G speed,Unlimited Canada-wide messaging. Self-serve only showing $45,50,60,65. I don’t have a tab.

Hello, I’ve switched my 2 phone lines from Rogers to Koodo 3 days ago. I still Can't receive calls or texts for both cellphone numbers. I am trying to call Koodo but apparently that service is not available, Also requesting a call back is impossible since my both phone numbers can’t receive calls now, They get forwarded to voicemail directly. Can some one from Koodo reach out and try to resolve my problem. It’s very frustrating that I can not make calls for three days now and I can not even call Koodo customer service to resolve this.

I have added an additional line to my account but cannot go for the minimum plan . What are the benefits of adding an additional line when I can buy a new plan for cheaper cost ($15-$20) when utilization is minimum for the second line. 

Hi I have changed plans and have moved to a different provider having a credit on my account will I receive a check in the mail from you guys

Hi, I am a coach and have a few clients in the U.S. Even a 2 5 minute calls over the course of the month essentially double my bill.Wondering about options for add-ons to my current plan to give me limited international minutes?Thanks,Chris