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Can't receive calls or texts

N

Hello,

 

I’ve switched my 2 phone lines from Rogers to Koodo 3 days ago. I still Can't receive calls or texts for both cellphone numbers. I am trying to call Koodo but apparently that service is not available, Also requesting a call back is impossible since my both phone numbers can’t receive calls now, They get forwarded to voicemail directly. Can some one from Koodo reach out and try to resolve my problem. It’s very frustrating that I can not make calls for three days now and I can not even call Koodo customer service to resolve this.

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4 replies

Dinh
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  • Dinh
  • Mobile Master
  • 17381 replies
  • January 20, 2024

From the look of it, your number port was cancelled. Did you respond "yes" to the text from Rogers?

As of now, is your Roger SIM working?

A Koodo customer, opinions are my own.
N
  • NuUzr
  • Author
  • Beginner
  • 1 reply
  • January 20, 2024

I actually did not respond to the TEXT msg from Rogers but I called Rogers Yesterday and they have completed the transfer from their side manually and confirmed that it’s all completed from their side. They advised me to contact Koodo if I still have the same issue. Still Can’t receive calls now on both lines. I don’t know how to contact Koodo. 

Dinh
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  • Dinh
  • Mobile Master
  • 17381 replies
  • January 20, 2024
NuUzr wrote:

I actually did not respond to the TEXT msg from Rogers but I called Rogers Yesterday and they have completed the transfer from their side manually and confirmed that it’s all completed from their side. They advised me to contact Koodo if I still have the same issue. Still Can’t receive calls now on both lines. I don’t know how to contact Koodo. 

Can you try again in selfserve to initiate the port again? If not, you might need to schedule a call back to a Canadian number that you had access to and ask a rep to assist

A Koodo customer, opinions are my own.
Flo Koodo
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  • Flo Koodo
  • Official Rep
  • 6007 replies
  • January 20, 2024

Hi @NuUzr 

It looks like the transfer was canceled for both lines.

Do you still have the sim cards from Rogers? 

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