I am one of thousands running into issues with the third party company Asurion denying a legitimate insurance claim with a device.
On Dec 18, 2023 I accidently dropped my phone and got two little holes in the screen. I started a claim right away. Asurion denied this claim for not seeing “Air Time (phone call)” on the device.
I started a new claim confirming I had a phone December 17, 2023 on that device.
That claim was denied.
Of course, the device screen went black December 20, 2023 while I was using it for communicating with my friend, and as well as a women on Facebook marketplace
I started another claim but also went through the Better Business Bureau (they were just as useless).
Asurion then tried to claim via the Better Business Bureau that I was using a different device with my SIM card the day I dropped the Samsung.
I did switch the SIM to my TCL Flip 2 on December 22, 2023 to be connected to people but only because I had no phone to use with the Samsung broken.
Asurion still has not offered me my coverage I paid into and the Better Business Bureau did not as for hard evidence from Asurion and sided with the company.
I would like a replacement or the money I paid into the insurance reimbursed.
I would also like to see Telus and its other companies stop using Asurion as it only cheats Telus/Koodo customers out of $$ every month for a service they are not going to honour.
As it stands I had to get a new device to stay connected on the go. (The TCL Flip 2 is not a smart device).
