Phones & Devices

I recently got koodo internet.Everything is setup, the modem is showing full connection; wifi shows a green light, but I can’t access any webpage, other than the wifi router page.  Internet works when I connect directly to the modem.I’ve tried connecting through Lan 1 from my computer and still no success.I’ve tried changing the DNS settings both on the router and my computer, 8.8.8.8 still no luck.I’ve tried contacting koodo but they’re busy.  I’m not sure if its a defective router.  I can ping up to the modem, but pinging outside doesn’t work. I’ve tried everything I can think of with no success.  Thank god I didn’t cancel my old internet yet.

I am a LONG time Koodo customer and I received a text message that I can get a CPO Galaxy S23 for $5 a month, $0 up front.  I would absolutely do this and commit to Koodo for another 2 years if I could keep my current plan, but they expect me to change my $34/50gb plan to $60 minimum.  This is a slap in the face.  I recently ported my son out of Koodo for a better deal elsewhere and I am seriously considering doing this to my own plan.  Why offer me this click bait and then expect me to almost double my monthly plan bill?   Koodo I am truly disappointed with you.    

I returned from a trip six weeks ago and recorded a new greeting when I got back, but the old greeting continues to play. Even after getting help from Koodo live assist, the problem persists. I didn’t record an extended absence greeting; all I did was change my personal greeting as I have done before.  I am using an iPhone SE and it looks like live. Voicemail is activated on my device. Any ideas?

My Koodo IP shows I'm in Quebec Montreal but I'm located in Ontario Ottawa. If I try to hotspot my phone the kids Samsung tablets both say YouTube is not available in this region. If the tablets connect to my Wi-Fi at the house I have no issues. I've already cleared the data and cleared the cache of the YouTube app on both tablets checked my geolocation, toggle the location on and off and rebooted the tablets with no success. I uninstall the YouTube app and reinstalled and it still doesn't work.  Im assuming  it's related to my IP address that I'm getting from koodo that's showing up in Montreal. Has anyone experienced this issue and if so what did they do to resolve it thank you.

Hi, I am out of cellular range and was able to activate wifi calling on my IPhone but not on my Moto G7 ( I have 2 Numbers on this account) Keeps asking me for an emergency address but when they send me a code, my sms doesn’t work so not receiving it and can’t update. Please help!! I verified and Volte is activated on my account. 

Hi!  I recently purchased a new phone/SIM card, and unfortunately the SIM card doesn’t work.  I tried updating, turning the phone on and off, and I still can’t get it to function.  I did try my old SIM card in my new phone and it did work.  Is there anything I can do/try to get my new SIM card to work?  Thank you!!

I recently went to the US and used an eSIM for data only. Once I got back to Canada I deleted the eSIM and my phone shows the 5G signal, but every app gives the prompt “no internet connection”. I’ve tried removing the SIM and putting it back in, restarting the Cellular Data Network, restarting my phone multiple times (haven’t tried factory reset yet though), turning cellular data on and off, etc. Has anyone else had this problem? (I have a iPhone 13 pro max).Thanks in advance!

We;ve had my wifes Iphone 14 pro max at the apple store twice to find out why the voice is not working all the time when she is speaking. it sounds garbled and faint when she holds the phone to her ear, until she puts in on “Speaker”. then we can hear her fine. She can always hear us fine.we “reset network settings”, based on the Apple service advice. it worked, but only for about a day, then it went back to garbled and faint when she holds the phone to her ear. but it works fine when she is on speaker.Apple says to speak to Koodo to fix, as they (Apple Store) did their diagnostics on the phone, and says it is a Network problem, the phone checks out fine.Can you help with this problem, of my wifes Koodo phone speech being gabled and faint when she holds her phone to her ear and speaks?Please let me know...thanks very muchI should have stated, that we also removed and replaced the sim, and also restarted the phone to try to fix. But the problem remains.

Hey allHubby ran over his fone and now won't turn on. Took sim card out and put in an old phone he had. He can use this fone to make and receive text messages and phone calls from his number but doesn't have any record of texts for last two years. As I can't power up the phone he ran over..is there anyway to transfer texts without phone? 

I have add-onsEasy Roam US - PayPerUse Access On Easy Roam INTL- PayPerUse Access Onbut when I called US, it said “your call cannot be completed” either “the call is not accepted from your region.”I called from Canada and dailed +011 1 (US number) How can I make a call to US, and how my issue can be resolved?Thanks 

HelloI have a Samsung Galaxy S21 phone and I’m on the 5G network with Koodo. I live in a small 1-bedroom apt in a highrise building in downtown Toronto and strangely, my phone doesn’t work in parts of my living room which is small. It doesn’t work in the kitchen/dining area and sometimes doesn’t even ring.  I only know if someone has called me if they leave a voicemail.  In the living area, my voice cuts out depending on where I’m sitting. I have to sit in an armchair close to the balcony to have a conversation. The apt is only 650 sq ft and it’s ridiculous that I don’t get signal in parts of it. I’m wondering who I could talk to and if anyone else has experienced this problem. I would appreciate any thoughts on why this might be happening. I don’t have any problems outside of my apt. 

cannot receive calls from certain numbers eg Intuit; Koodo. I have tried with Call Control enabled/ disabledI went to a Koodo kiosk and the agent duplicated the issue, He said that He hadn’t seen the issue before, and gave me a number to call to talk to someone but it didn’t work as the calls from Koodo support aren’t getting through to me. I have a brand new LG Velvet phone, and my partner has a  Samsung note 9 with the same issue 

Hi,I transferred my number from a different provider to Koodo about a week ago. I received and replied to the text message for the port request. Unfortunately, my text messages are not working; I can’t send or receive them. Phone calls and data are working fine though. Has anyone encountered this issue and is there a solution? Thanks!

Greetings. I have Koodo, iPhone. My friend has Telus and who would know what kind of phone? She sends texts, they don’t arrive. I send texts, she doesn’t get them. She doesn’t use other messaging apps. She’s the only contact I have that this happens with. We have tried everything to resolve on our own. Stymied. Thx. SF 

Is there a way to setup parental controls for a computer on the network, i.e. my childs, to shut down the internet at certain times, filter websites etc.  

How often does Koodo change the phones on their website?  I saw a deal on a phone advertised for a few days. I went to go buy it when I had the chance and now it's gone. I am wondering if it will come back or if they change the deals monthly?

Recently I  bought a new phone through Koodoo. They said my new plan and SIM  was on its way. Then I received an email saying they found an old account and for some reason couldn’t complete the subscription. I still received the phone but I have no plan or card. How do I fix this? I have no idea about an old plan with them. I tried to setup a Samsung account on my old phone but could never access it. Can you help this confused guy/

How would I connect  4 computers and IP phone to Koodo modem? The one I was using till now has multiple connections  

I had a phone in the cart with a new plan selected and then suddenly the phone was “out of stock” and the other colour still available was now a different price. Something similar happened last time I tried to order a new phone a couple moths ago. I’m so frustrated, it’s like Koodo doesn’t want me ordering a new phone. I’m about ready to just buy one off Amazon so I know the phone I’m trying to order actually exists still.

I ordered a phone a couple days ago, I put the address on my ID cause I assumed I would pick up the order at an access point. I moved from that apartment into the one below it. So  my ID says 2 and the one I live in currently is 1. I'm also going to be gone the whole day of delivery which is the 17th.  Koodo has made it so it cannot be delivered anywhere except the original address, which is my neighbor. I'm just so frusterated and worried I'm not going to get my phone. I set up a callback with koodo for the morning so hopefully they can change the shipping address and day, or let me pick up the item at a access point preferably. 

Is there a any reason that on a iPhone 15 that the Voice Mail greeting defaults to default and I can not put my own message on it. Is Koodoo/Telus having oproblem with voice mail on their servers?

Is the Koodo eSIM compatible with the new Samsung A55 5G mobile phone?The General specification and the Samsung Expert Personnel mentioned that the model is eSIM compatible however the carrier provider should also be consulted on the compatibility.Does anyone use Samsung A55 5G mobile that is compatible with Koodo eSIM? 

Good afternoon, I need help please, I cannot download files, such as photos, etc., in text messages, how can I do it, thank you 

Hello, the Koodo SIM on my phone has stopped sending or receiving MMS all of a sudden. My phone model (Oneplus 8T, Oxygen OS 14.0) is not listed as an unsupported model and the software is updated as well. I have added a new APN as suggested in this article https://www.koodomobile.com/en/help/picturemessagingchanges. But that didn’t work any better.This is an urgent request as I need to send out text messages with images for my work. Please help!

I have an UMIDIGI G1 Max phone running Android 12.  When I create a wifi hotspot, devices can connect, but they do not have access to the internet.  How can I get this working on the Koodo network?