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1098 Topics

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Boomer48Connector
asked in Tips, Tricks & Troubleshooting

apn change messes up email to sms messages

I am a programmer. I have an app that can only send email messages.  At work we use these messages to let the office know when an outside sale has been made.  I use the koodo email to SMS service to receive these confirmations. On October 11 I updated the apn settings as instructed by koodo.  Since that time I just get a square box that says "Download MMS".  However clicking it does nothing.

6
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6 months ago
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Canada123Beginner
asked in Tips, Tricks & Troubleshooting

cant get messages or FaceTime after getting new phone/sim No network available

Hello, I upgraded from iPhone SE to iPhone 12. Put in my new SIM card and it says SOS on top right corner and when I go to cellular options it’s showing no network available. I’ve done everything turned off. iMessage turned off Facebook turned off phone made sure I was connected to Wi-Fi reset my network settings and nothing is working. I keep saying that my iMessage needs to be activated. Saying when I go to settings general about it states physical sims network not available. Help!

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6 months ago
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profpolyRockstar
asked in Tips, Tricks & Troubleshooting

Voicemail: extended absence not working

I activated Extended Absence with a custom greeting. It was working two months ago but it stopped working recently. Something changed on the carrier side.Today I logged in to voicemail to try to deactivate and reactivate the extended absence. That appeared to be successful, but the standard greeting plays and not my custom extended absence greeting. Please fix this.

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6 months ago
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Gregory POrganizer
asked in Tips, Tricks & Troubleshooting

http://aliasredirect.net/proxy/koodo/mmsc

Why is Koodo instructing people to use “aliasredirect.net” as the setting for MMSC?Unsecured http? When I clicked the link on my phone’s browser, I was redirected to a malicious software scam called Tor.jack Malware. Also, my data service stopped working when I used these settings. Can somebody explain what Koodo is thinking with regards to the MMSC link in particular? Insight about the other settings would be appreciated too. Thank you.  To get to the APN settings, please do the following on your device: From the home screen: • Tap Settings • Tap Mobile networks • Tap Access Point Names • Tap the Menu button • Tap New APN • Then enter the following information exactly as shown: Field Entry Name Koodo APN sp.koodo.com MMSC http://aliasredirect.net/proxy/koodo/mmsc MMS Proxy mmscproxy.mobility.ca MMS Port 8799 MCC 302 MNC 220 APN type default,supl,

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Dinh
6 months ago
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Geoffrey77Beginner
asked in Tips, Tricks & Troubleshooting

Converting to eSIM I get a message about my phone number being transferred

IPhone 12 mini, OS 16.7.2, trying to convert to eSIM; monthly plan; phone says I am eligible to convert to eSIM, and offers all the buttons to do soEverything worked as expected, but at activation step, when asked to confirm, I got the following message:“Once your phone number is transferred, it will stop working on this phone” ?!?I don’t want to transfer my phone number to a different phone, so I aborted.  Is there something fishy with the process, or is this just a poorly worded message, and I would be fine?

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6 months ago
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SueVeeBeginner
asked in Tips, Tricks & Troubleshooting

Avoid roaming for incoming 2FA with two sim cards?

I purchased an eSim for an upcoming international trip which I plan to use exclusively while away (except hopefully can still receive 2FA verification texts on my primary sim) but I need the proper settings for the iPhone device so I can receive texts for 2FA on the Koodo Sim without triggering Easy Roaming, and use the eSim for all my data needs. Can someone explain in simple terms the steps I need to follow? Assuming I’m a technology toddler here and need ALL the steps. My past experience has been to stay in Airplane mode, or remove one Sim for a local Sim, but with 2FA texts needed for practically everything these days, I’m embracing another #$@! learning curve. TIA

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Allan M
6 months ago
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sai2023Beginner
asked in Tips, Tricks & Troubleshooting

No Network outside Canada

I have traveled from Canada to India. After reaching India, my network is not detecting. I just want to receive text messages for OTP purposes. Before my travel, I confirmed with customer care that no special plans are needed for this purpose; it should just work. However, it is not. I have tried 1) switching off/on and 2) manually selecting the network, but neither of these methods work. Could someone please help me with this? Thanks.

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6 months ago
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ChandleyBeginner
asked in Tips, Tricks & Troubleshooting

Intermittent Home Phone Service

I recently got a Koodo home phone plan but the service has been intermittent. Sometimes it works well but unexpectedly it will not let me receive or make phone calls. I have tried the “reset” of taking out the SIM card and battery but that doesn’t fix the problem. The hub is not close to any electronics that might interfere with the signal. I usually have one or two bars as the cellular signal. 

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Darius Koodo
6 months ago
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Robert TMobile Master
asked in Tips, Tricks & Troubleshooting

Change Greeting - Apple Live Voicemail for iOS 17

As you may know, Apple introduced a new feature on iOS 17 as outlined in Koodo’s support article here :I was just curious to know if voicemail greeting and settings on iPhone is something we can do with Koodo.https://support.apple.com/en-ca/guide/iphone/ipha113f4a15/ios 

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Q
6 months ago
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RandiOberbrunnerBeginner
asked in Tips, Tricks & Troubleshooting

cannot connect phone to my computer

Greetings to all, I have been using using Koodo tab for long years. But recently I am having a problem when I am going to connect it with my computer via USB cable. I am getting this error message “Windows does not recognize it.” I dont know what could be the issue. Could anyone please help me to fix it? Any kind of help would be highly appreciated.

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R
6 months ago
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Malek AzemBeginner
asked in Tips, Tricks & Troubleshooting

going back from esim to sim

Hello, I made my sim card an e-sim using my iphone 13 pro, and now I deleted it and I want to use my normal sim card again, how can I do that ?

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Allan M
6 months ago
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TaylorT.Beginner
asked in Purchases & Returns

Unable to Upgrade Phone.

I’ve been trying for two days to upgrade my phone. I have a zero tab balance with a $60 per month plan. Each time I try to add the phone to my cart i get a pop up message “this item is not compatable with other items in your cart”, but there is nothing in my cart. Why can’t i upgrade my phone. 

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Darius Koodo
6 months ago
Chris Jones
Chris JonesBeginner
asked in Tips, Tricks & Troubleshooting

How to unlock an old Koodo phone if no longer a customer.

I would like to unlock a Galaxy Grand to give to a youngster, but unfortunately I'm not a Koodo customer. 

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Chris Jones
6 months ago
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vfayRockstar
asked in Tips, Tricks & Troubleshooting

Scheduled callbacks going directly to Voicemail

I have two problems: Some incoming calls to my iPhone go directly to voicemail.  Apple Help tells me it has nothing to with my phone settings and that I should contact Koodo.  I tried everything recommended on the website, including resetting my phone to factory settings. I then arranged for a “scheduled callback”. A Koodo rep called me back 3 times at the scheduled time but unfortunately they all went DIRECTLY TO VOICEMAIL!How do I solve #1 without speaking to a rep?if I have to speak to a rep, how do I contact one?

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6 months ago
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MC HammeredRockstar
asked in Tips, Tricks & Troubleshooting

Need voicemail reset

Lost my iPhone and replaced with a new one and new SIM. When I try to access my voicemail using the icon on the phone screen I get “Error performing request, Unknown error” When I call my own number I get the voicemail prompts. From reading the other reports in the forum I need a CSR to reset my voicemail, so can a CSR please help do that.

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M
6 months ago
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SeSimmonsBeginner
asked in Tips, Tricks & Troubleshooting

Why does my phone suddenly say I'm roaming all the time?

All of a sudden my phone says that it is roaming all the time. I never have the roaming feature turned on because I don’t want to get charged for it. I do live on south Vancouver Island (which is why I don’t have the roaming on because if you go near the west coast you get charged), but nothing has changed. I’m in the same location I have been in for years without issue. It’s just all of a sudden the network seems different. I can’t get any answers from support, which has been worse than useless. But honestly, nothing seems to be working well on my network and I’m about done with paying $50 a month for useless service. Any suggestions?

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Flo Koodo
6 months ago
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SinistralBeginner
asked in Tips, Tricks & Troubleshooting

Voicemail problem

 I have an iphone  Xs max and updated to ios 17.0.3 and now voicemail shows new messages (which I know are there) yet when I call it say there are no new messages. I have disabled Apple Live Voicemail but no change. I have also rebooted a number of times.

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7 months ago
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Ucaw1kBeginner
asked in Tips, Tricks & Troubleshooting

cannot retrieve voicemails

I have just changed my sim to a new phone and now I cannot listen to new voicemails. I can call my voicemail, change the greeting etc but when the phone indicates there are new messages the voicemail says there are none. One new message today is from a Doctor and I would very much appreciate help to be able to listen to the messages that have been left for me. 

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S
7 months ago
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KuanBeginner
asked in Tips, Tricks & Troubleshooting

Will an unlocked S23 ultra work with Koodo's 5G plan?

Saw a brand new unlocked S23 Ultra from walmart, was wondering if it can utilise the 5G network or will it be limited to 4G and LTE?

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7 months ago
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MattM93Beginner
asked in Purchases & Returns

tax exemption on device purchases

I’ve successfully applied for First Nations tax exemption for my monthly bill, now I’m just curious if there is a similar process if I ever decide to get a new device from Koodo? When I search I see a lot of questions and answers regarding the billing and tax exemption form for that but haven’t seen anything on devices. 

2
Flo Koodo
7 months ago
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briseBeginner
asked in Tips, Tricks & Troubleshooting

Koodo network started switching to extended network coverage (Telus EXT) regularly, which drops Wi-Fi Calling

Since yesterday, whenever I have poor reception, my network kept switching into extended network coverage (ENC) / roaming mode (Telus EXT)… which drops Wi-Fi Calling.I’m living in the province Quebec, in an area where all networks are often saturated (lots of new residential constructions), and I need to have Wi-Fi Calling, especially since I’m working mostly from home.I guess another provider upgraded its antenna nearby, but the reception is still poor/unreliable, so even on ENC roaming, calls/SMS don’t go through. And since I’m on ENC, VoLTE isn’t supported, so Wi-Fi Calling keeps dropping. Any way to block ENC / getting Wi-Fi Calling while on ENC? I looked through my phone’s parameters, in developer mode, to block ENC, but cannot find anything (Moto G Stylus 5G (2022)). Also, I thought at first it was a bug, so I tried all the usual tricks (upgrading/restarting/removing SIM card) with my phone, to no avail. Thanks.

2
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7 months ago
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SofBeginner
asked in Tips, Tricks & Troubleshooting

stolen phone and sim card

Phone was stolen. I deactivated my phone in the self serve. It makes my device (phone) non usable in north america. Does that also prevent the sim card content from being accessed?

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G
7 months ago
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LydiaLBeginner
asked in Tips, Tricks & Troubleshooting

téléphone géré et supervisé

Bonjour,Je viens d’acquérir un téléphone remis en marché certifié et il semble être encore sous supervision par l’ancienne compagnie propriétaire. Comment désactiver cette fonction ?J’ai déjà tenté:  settings; général; VPN et gestion de l’appareil, et tout désactivé, mais j’ai toujours le message disant « cet iphone est géré et supervisé par… »merciiii!

2
L
7 months ago
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Mike RyanBeginner
asked in Tips, Tricks & Troubleshooting

is my s10+ g5 capable?

Is my three year old S10+,  5G capable?Edit: I found the answer. No it is not.

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G
7 months ago
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dreamingairBeginner
asked in Tips, Tricks & Troubleshooting

Switch to 5G plan but speed is very slow, takes longer time to load a page

I just switched to 5G plan couple days ago, but the speed is very slow,. Sometimes I cannot even connect to speedtest, or takes very long to load. Not sure what’s the problem. I have 5G on, and am using Iphone 14pro. 

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L
7 months ago

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