Hi @JPTO 

If you reset the wifi router, does it make any difference? https://www.koodomobile.com/en/help/how-to-reset-your-modem-and-your-router

It's strange that you can ping the modem through the router but not reach the internet when you can reach the internet direct to the modem. That alone suggests that the issue has something to do with the router.

I don't have either device or the manuals thereof to hand at the moment, can you provide a few details to help troubleshoot?

What is the modem IP?

What is the router IP?

When you login to the router, what does it show as the gateway IP?

What IP is the router pulling from the modem?

I tried resetting the router and no changes.

The modem IP comes up at 166.48.32.30, Gateway is 166.48.32.1

DNS settings are 8.8.8.8 and 65.38.67.200

Router IP is 192.168.1.254

The date of the system log in 01.01.2020 

Ok, so I somehow stumbled upon a solve, not sure why or how it works, neither did the tech support person I talked to… BUT, I set the IP range on the wifi router to the same as my existing router, (still had my old internet running) then I plugged the wifi router into my old router, after a bunch of blinking lights, some were blue, it was able to connect through my old router and worked.  Plugged it back into the koodo modem and again, after a few minutes of blinking lights, it went green and it worked!  

So I’m not too sure if I force an error with the duplicate IP address of the routers.. but regardless, for some reason it connected and was able to get the updated time etc.  

Now, I haven’t power cycled it, but I hope everything stays the same.

Thank you for sharing this! I had the exact same problem. Connected the modem to my old router (also hadn’t canceled my original plan yet) then again to the router provided by Koodo then suddenly all my devices were able to connect to the internet. 

Alright! Glad to hear the solution worked! 

Hey Koodo, send me a bonus any time you're ready for finding this solution.