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The place to ask all of your phone related questions

1219 Topics

S
ShadyBeginner
asked in Tips, Tricks & Troubleshooting

Koodo home internet

Can someone advise on how to control devices connected on my Koodo Internet WiFi? i.e. disconnect any devices from guest WiFi, active or inactive.  I'm asking this question as currently I have home internet from Rogers and I have this application called Ignite Home Connect which allows me to disconnect internet from my children's phones and limit their connection time to internet.Is there anyway similar when I move to Koodo Home Internet? TIA

5
M
17 days ago
D
DrxxBeginner
asked in Purchases & Returns

internet

I am switching from bell Fibe internet to koodo but my coax cable is different and the cable doesn’t plug in what should I do ? I think I need a technician 

1
Dinh
17 days ago
A
Adr10nConnector
asked in Tips, Tricks & Troubleshooting

straight to voicemail

All of my calls are going straight to voice mail without ringing. I have recently changed phones (not companies). Current phone samsung S23I want to contact a rep so they can solve what I assume is just a bug in the system. 

15
M
19 days ago
H
HtunHtunHtetBeginner
asked in Tips, Tricks & Troubleshooting

No incoming calls and SMS after port over from different provider

Hi,I have some issues with my phone; I switched my mobile provider from freedom mobile to koodo yesterday and ported over my phone number. Although, i can do outgoing call and data access,  I am unable to receive incoming calls and SMS. 

4
M
19 days ago
M
madhurangikBeginner
asked in Purchases & Returns

CanadaPost apparently lost package or something

I cancelled my Koodo Internet subscription and returned the equipment using the return ID provided with Canada Post. But the tracking number Canada Post gave me says “multiple PIN” error and Koodo sent me an email saying the equipment was not received. I returned the equipment over a month ago, and I have the receipt.What should I be doing?

5
M
19 days ago
N
noeudsBeginner
asked in Tips, Tricks & Troubleshooting

Je ne peux pas envoyer ou recevoir des MMS / images texte

Je ne réussis plus à envoyer ou recevoir des MMS. Mon téléphone est un Blackberry Key2. J’ai essayé de créer un nouvel APN avec la nouvelle configuration tel que suggéré, mais cela ne règle pas le problème. Le vieil APN est toujours présent ‘’grayed out’’, bien que je réussisse à sélectionner le nouveau, je ne réussis toujours pas à envoyer ou recevoir des MMS. Existe-t-il une solution? Je ne souhaite pas changer de téléphone...

3
D
20 days ago
D
davemyowConnector
asked in Tips, Tricks & Troubleshooting

Koodo contat

Anyone know how to talk to an actual human at Hoodo about why my internet has been terrible lately?

7
D
20 days ago
K
Kenny prattBeginner
asked in Purchases & Returns

koodo internet price change

So I got koodo internet when it came out at 55$ for the 100mbs down and 30mbs up or whatever that one is but they added discount for mobile customers witch I am and have been for the past 4 ish years and I can't seem to find a real wal of getting that discount without canceling my current internet then paying for everything again puls having to ship back my current modem and router when the new setup shows up 

1
D
20 days ago
T
t.hamilton20Beginner
asked in Tips, Tricks & Troubleshooting

Cannot send or receive messages over text

For the past few days I have not been able to send or receive images or videos over text. I have updated my APN settings and restarted my phone multiple times. My phone is a OnePlus 7T, I have paid all my bills, everything else on my phone and plan is working fine. 

10
D
20 days ago
C
CPoolBeginner
asked in Tips, Tricks & Troubleshooting

Upgraded phone, keeps crashing and restarting

I recently upgraded my phone to a refurbished S21 Ultra.  I like the phone, the camera is great.  3 days after using it, I had to install 7 updates to the phone.  I thought that was odd considering all refurbished phones are inspected etc. so I thought it was up to date.  After the new updates, the phone will restart itself almost once a day.  I will be using an app, such as Facebook or Instagram and it crashes and then restarts.  I found the feature in settings where you can turn on or off the phones capability to restart on its own if deemed necessary.  I turned that feature off and it will still restart after an app crash.  I've had Samsung phones for years and have been with Koodod for over 12 years.  I've purchased refurbished phones in the past but I've never had these issues before.  I'm on day 16 of when I purchased the phone online, even though I've had it for less time due to shipping.  I'm just wondering if it's worth returning and trying again.  Did I get a lemon of a phone

3
C
20 days ago
S
Sam965Beginner
asked in Purchases & Returns

internet issue

I signed up for home internet last week. My activation date is April 8. I see in my receipts that I was charged for the month, but then reimbursed a few days later. Does that mean my subscription got cancelled some how? I have the modem already.

3
Flo Koodo
21 days ago
B
Barry2024Beginner
posted in Tips, Tricks & Troubleshooting

Games

I’m wanting to play games and watch YouTube on my phone but I don’t know how much data it would use. Do I turn off my data or leave it on? I’m only asking because my iPad isn’t working properly.

2
D
21 days ago
J
JelikaMember
asked in Tips, Tricks & Troubleshooting

HB1 - Your call cannot be completed as dialed

I’m trying to reach my brother who has been ill and I receive the above-mentioned message. 

3
D
21 days ago
L
LRVBeginner
asked in Tips, Tricks & Troubleshooting

STREAM+ ACTIVATION LINKS-NOT WORKING

I purchased STREAM+ subscription on March 29, 2024 and tried to activate all three platforms (NETFLIX, DISNEY, PRIME). But, nothing happens  after clicking the “ACTIVATE” button”. It keeps me on the same page.  Please, need help. Thanks.  

5
M
21 days ago
O
OluwaseziMember
asked in Tips, Tricks & Troubleshooting

Someone register my Koodo phone number on WhatsApp before me

Hi, need help. Someone register my Koodo phone number on WhatsApp before me. I have the phone number, I can call and sms but can't register it on WhatsApp. Now I got a call from BMO today asking to confirm my identity. Please how can I claim this number back on WhatsApp

2
O
21 days ago
K
Kelly BeanBeginner
posted in Purchases & Returns

Stream + premium stuck in purchase in progress

I believe my purchase for a Stream is stuck in the purchase progress.  I have not received any activation emails.  What do I need to do? 

3
Flo Koodo
21 days ago
M
micaiahConnector
asked in Tips, Tricks & Troubleshooting

Voicemail

Hey. I’ve noticed that if someone calls my cell number when I’m not in service or in bad service, they can leave a voicemail but there is no record in the recent calls. When leaving a voicemail, it has their name and no phone number (they assumed I could see it in the call logs). Is there a way to call them back or find out what their cell number is?

7
D
22 days ago
B
BenisonBeginner
asked in Tips, Tricks & Troubleshooting

bad data speeds and high ping in north york area

I have 4g data plan but Im only getting an average of 8 Mbps in my area. But when I tested my speeds at other areas I was getting 100mbps sometimes. I already contacted support regarding this and I already did the troubleshooting steps.  I am near the York university in north York. Can someone please look into this.

5
G
22 days ago
B
Brad03Beginner
asked in Purchases & Returns

Manufacturers warranty?

Hey all,Just need clarification.. I have a new Pixel 8, without the extended 15 bucks a month warranty... What is the base manufacturer's warranty?Just talking about the phone crapping out, no damage, no abuse.Thanks!Brent

2
B
22 days ago
B
Blue07Advisor
asked in Tips, Tricks & Troubleshooting

Koodo message center keeps sending me 8001 SMS after accessing my voicemail

Hello :-) I have a new phone for a few days and every time I access my voicemail, I automatically receive an SMS within 5 seconds with 8001. I can’t even open or delete the SMS. I tried everything, removing and replacing the SIM card, removing the battery, putting the phone back to factory settings, nothing works. I must specify that it's a flip phone. I never had this problem with my other flip nor with Koodo in 6 years. If someone knows what exactly the issue is, it will be really appreciated. Thanks much.

20
B
22 days ago
S
skaldConnector
asked in Tips, Tricks & Troubleshooting

address issue

Hi all,Had an issue when setting up my new internet service on Friday. For whatever reason, Koodo has the wrong apartment # on file. The tech guy was not allowed to come into my apartment (presumably for legal or liability reasons). I managed to update my address on Self-Serve, but every time I try to access various Koodo help pages I get this:Application error: a client-side exception has occurred (see the browser console for more information).I need to get in touch with Koodo so they can send a new tech person to my house to install my internet.Last time I tried to call Koodo, the robot misunderstood my request and hung up on me repeatedly. -.-Can anyone offer advice? What can I do?

1
Flo Koodo
23 days ago
B
BrianatbellaConnector
asked in Purchases & Returns

Can I use an unlocked Samsung Galaxy A15 5G as my koodo phone?

I have had an unlocked  Nokia .4.2 on my Koodo plan for years, but now after some upgrade,  it won’t send pictures in messages any more.  I am currently getting 4G service.  Will there be a problem swapping the sim card over?  I want the freedom of an unlocked phone.  I’d just buy it outright.  Do I need to go to a koodo store to change the sim card over or can I do it  myself?  I can got to best buy or staples or is it better to go to koodo. I still want to buy the phone outright.  Thanks,  Brian

3
B
23 days ago
R
RcfConnector
posted in Tips, Tricks & Troubleshooting

Need help not receiving text messages from Rogers/Fido

Hi I need help I’m not sure who is experiencing this . After porting my number from Fido to Koodo. Im not able to receive text messages from Rogers and FidoI spent 5hrs at Telus store and they can’t figure out and I am with technical support right now for 2 hrs and still on hold and it’s really frustrating Thank you

7
Flo Koodo
24 days ago
A
alavi.sara1Beginner
asked in Purchases & Returns

Request to refund

Hi There,Please note that I bought a Koodo prepaid sim card with the following #**40  last year 2023 in July, for which I have paid a credit for it monthly.  (Only Purchased Credit every month) I confirm the last time that I charged this prepaid SIM card was on Aug-29th-2023 and I used this number until 28th September 2023 then switched it off and never used this phone line then after.   Surprisingly I have just noticed 3 "unrequested-unauthorized" charged payments on my credit card each at 45.99 CAD  that were posted on the:28th Oct 202327th Nov 2023 27th Dec2023 I strongly believe that these charges have never been requested and authorized by me and unfortunately, they have been unnoticed until now, therefore  I wanted to request you to verify this case and proceed with a refund with a value (3 *45.99 CAD= 139.97 CAD) at your earliest possible.

4
Flo Koodo
24 days ago
U
Ulises AndradeBeginner
asked in Purchases & Returns

Tracking number

I received my tracking number from canada post but I can’t track it on their site, where am I supposed to check it?

1
Flo Koodo
24 days ago

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