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1200 Topics
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AmpedRockstar
asked in Tips, Tricks & Troubleshooting
Cannot send/recieve MMS. Default APN is incorrect

Hi,It seems I've run into a problem with my APN settings for a second time, and was hoping someone may have a solution.The default APN settings on my phone cannot be changed, as all the settings are greyed out.Previously, i was able to bypass this by creating a APN with the exact same name&settings.However this seems to have been patched in a recent android or OS update, and you cannot create APNs with the same name.Now i’m stuck unable to send/receive MMS because the default APN settings are incorrect.My main question is this something that needs to be fixed by Telus/Koodo? Or is this something that would need to be fixed by the phone manufacture?Either way it sounds like i can root my phone to get access to the APN file bypassing the greyed out settings but i would like to avoid that if possible.I’m using a nothing phone 2 if that matters at all.ThanksChris 

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SimeonYRockstar
asked in Tips, Tricks & Troubleshooting
Old number is shown in my phone after porting out

Recently I ported my number to the KOODO, but in my phone  the SIM Manager section still show the old number that came with a new SIM. How can I correct my number in my phone? 

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Alina KozhRockstar
asked in Tips, Tricks & Troubleshooting
Wifi Calling (VoWIFI)

I am new with koodo. I have the same problem:I tried to write in the same thread, but it is already closed and probably no one looks there.Any LTE addons is absent in my account settings.But Volte seems working (calling in lte-only mode).  And i have the checkbox with VoLTE (active for sure)Pixel 7pro.Please, help me.

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MohmohBeginner
asked in Tips, Tricks & Troubleshooting
I deleted my Esim, is there any way to get it back?

I went to the iPhone settings and deleted it through settings by accident thinking it was another sim, now I can’t use my phone number for anything and I need to get it back quick

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Rhonda Sherry
Rhonda SherryRockstar
asked in Tips, Tricks & Troubleshooting
Why would I not receive texts from a new friend using an iPhone when I receive texts from other iPhone friends?

I have a new friend who uses an iPhone and she receives my texts from my Koodo Samsung Galaxy S10e but I do not get hers in return. Does one of us need to change a setting somehow?

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Rhonda Sherry
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samr4515Beginner
asked in Tips, Tricks & Troubleshooting
comment configurer la messagerie vocale textuelle koodo syr android?

je me suis abonné a la messagerie vocale par texto (ou courriel) et je ne sais pas comment configurer ce service pour receuvoir mes messages vocaux sur courrier.

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Flo Koodo
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Chris10Beginner
asked in Tips, Tricks & Troubleshooting
Smartwatch plans or add-ons for cellular compatible smartwatches

I would like smartwatches with cellular compatibility to operate independently from smartphones, essentially offering standalone plans or add-ons. It's surprising that Koodo, owned by Telus, hasn't shown much interest in providing this option. I'm amazed that Koodo and Telus aren't striving to stay ahead in the market. Particularly since, Virgin Plus a Bell subsidiary, is now offering Smartwatch plans with their proprietary NumberShare system. It's time for Koodo to catch up and offer similar features to remain current.

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MarydwBeginner
asked in Tips, Tricks & Troubleshooting
No Pin Provided with new phone

Hi there, I can't get through to a real person via the chat box, so I'll ask here.My new phone (S22ultra) came in the mail without a pin or box. How am I able to insert my new Sim card without the pin? I feel lost and frustrated as I currently can't do text or calls.  Thank you for your help!

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User name EthanBeginner
asked in Tips, Tricks & Troubleshooting
old iphone wont transfer sim to esim on new iPhone

How do I transfer sim from iPhone 7 to esim on iPhone 14 says to contact Koodo. What do I do

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Georgia Koodo
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Sylvester62Beginner
asked in Tips, Tricks & Troubleshooting
Wireless Home Phone and existing phone jacks

Is it possible to connect the WHP hub in such a way that I can also use all the existing wall jacks in my home? I know this is possible with Bell’s home phone modem/hub and perhaps Rogers’ as well.

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TiannaCBeginner
asked in Tips, Tricks & Troubleshooting
Unable to Transfer eSim to New Phone

I was using an eSIM on my old phone. I recently switched to a Tab plan and received a new phone with a new SIM card. However, when I insert the SIM card into my new phone, it cannot be detected. I also tried transferring the eSIM to my new phone, but that didn’t work either. Now I’m stuck using my old phone, as the eSIM is still functioning on it.What should I do next?

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JmdvernBeginner
asked in Tips, Tricks & Troubleshooting
router lights

All lights green but lan light flashing red

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GtroupBeginner
asked in Purchases & Returns
Proof of purchase

I bought my phone back in last March and need proof of purchase now. Google told me to call Koodo and have them email it to me but I cannot get by the chat bot and it doesn't allow me to ask about proof of purchase 

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Darius Koodo
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m0220smithBeginner
asked in Purchases & Returns
Lost Phone - ordering a new one

My husband lost his phone. If I order a new one online through Koodo will it automatically come with a new SIM card and will I be able to activate his new phone without having the old one? I’m trying to avoid having to pay the $70 activation fee on top of having to pay for a new phone plus a more expensive plan because of course his old plan is no longer available.

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Darius Koodo
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Tom BAdvocate
asked in Tips, Tricks & Troubleshooting
Transfer of apps and app data from CAT branded Android 8.0 to Moto G 5G 2024 (Android 14 or 15) - how much manual work?

My existing Koodo Prepaid phone is 8.0 Android (branded CAT, but mostly that’s extra stuff for contractors, otherwise it looks pretty standard Android). My new phone is a Moto G 5G 2024 sent to me by Koodo along with a new plan. That’s a 6 or 7 OS version jump. So here’s my questions: How likely is a large jump in OS result in some awful outcome during setup?  (If it was to be really hazardous, I should not even try to move over anything other than the SIM…. but if it should work without much of a fuss, I’d like to try to bring over some other data)   How much of the data produced by apps will I need to move manually? (Given the gap in OS levels, I’d be surprised if every app is currently available for the now OS….)The most critical parts are: Google calendar Google contacts Google gmail Google photos Some downloaded documentsUseful:Google Maps Apps from a few note taking apps Shazam items I want to purchase later A few MP3s of meetings from High-Q MP3 RecorderHow much of that should c

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AlirejaOrganizer
asked in Tips, Tricks & Troubleshooting
Issue with Accessing Voicemail from Another Phone

Hi Koodo Community,I'm having an issue accessing my voicemail from another phone. When I dial my area code and phone number and press the * key after the greeting (as I've done before), it no longer allows me to enter my voicemail password. Instead, the greeting continues to play, and it prompts me to leave a message.Can you assist me with resolving this issue? Thanks.

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MufasaBeginner
asked in Tips, Tricks & Troubleshooting
How to track Thief using stolen Iphone

Hi There,My work involves helping homeless men.A little over a week ago, I had a 89 year old man who got his Iphone with Koodo SIM card stolen. The thief is using the phone without even removing the SIM card. It rang when I called abt 30 mins ago. He got access to the old man’s Facebook and Whatsapp. Unfortunately he is unable to sign in to Icloud and therefore he is not able to track the device.I know it is a long shot but Is there anything Koodo can do in retrieving the device from the thief?

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mariobourassaBeginner
asked in Tips, Tricks & Troubleshooting
My phone number is considered a VOIP number by some apps

Years ago I transferred a Voice Over IP (VOIP) number to make it my permanent cell phone number.  It worked great except on rare occasions,  I encounter apps that still consider my number to be a VOIP number and refuse to accept the number. It happened with UBER and SnapChat in the past but they now accept VOIP number.  Today it happened again with ticketmaster. I can’t create an account as it said that my phone number is not supported.  There must be something the telco (Koodo) can do to mark my number as not a VOIP number but a cell number.   I am not sure where to go for help on this one. 

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Georgia Koodo
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CrownfitBeginner
asked in Tips, Tricks & Troubleshooting
koodo internet can't connect to my home internet

I recently got koodo internet.Everything is setup, the modem is showing full connection; wifi shows a green light, but I can’t access any webpage, other than the wifi router page.  Internet works when I connect directly to the modem.I’ve tried connecting through Lan 1 from my computer and still no success.They not send me attractivetion mail.  I can't find koodo on my wifi list.I don't know how to connect to it.Can anyone help please 🙏 

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Stacef1984Connector
asked in Purchases & Returns
Tab Balance

Hello, I took over my dad's phone with my phone number. I am an apple user through and through but this is an Android. I would like to switch. My question is my tab balance says zero but when I go I to it it has a negative balance, if I upgrade my phone will I have to pay the balance or will it just be added. I think it will be added to my bill but not sure.

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JennydidwhatConnector
asked in Tips, Tricks & Troubleshooting
Phone number wont tranfer from old iPhone

I am trying to tranfer my phone number from my old iPhone 10 to my new iPhone 13.  During set up the new phone tried doing the transfer via “transfer from nearby iPhone” but it keeps saying “unable to transfer". I have also tried converting my number to eSim on my old phone but that doesn’t work either. 

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MsBrunoBeginner
asked in Purchases & Returns
pre owned phone colour change

I just ordered a pre owned phone from a kiosk in the mall but changed my mind on the colour🤦🏼‍♀️how can I contact Koodo to request the different colour phone

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Dinh
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Nichole902Beginner
asked in Purchases & Returns
Required to Verify Purchase - Unable to speak to anyone

I received an email that I had to verify my purchase and received the call 10 minutes later. I missed the call as I was not expecting it.  The email mentions scheduling a callback but the assistance tool will not allow me to schedule a callback and gives no other way forward. “ You can also go to Koodo Assist to schedule a callback from a live rep. “ 

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AWBBeginner
asked in Tips, Tricks & Troubleshooting
increase incoming call rings

On my Koodo cell phone how can I increase incoming call rings from two to six

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rbrintBeginner
asked in Tips, Tricks & Troubleshooting
Voicemail/Phone not working properly

I tried accessing my voicemail from my wireless home phone yesterday and when prompted to press ‘1’ to check the new voicemails, it wouldn’t do anything. Then I would hang up the phone and try again and the voicemail menu would still be running. Today, the voicemail menu is still running when I hit the ‘talk’ button on the phone and I can’t even make a call out.

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