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Anyone else absolutely hate Koodo assist? I can’t get a straight answer or through to a real person by phone or online! How do I get some customer service???? 

This is A message I got in my e-mail.Is it a scam? 

I received a voicemail this morning informing me that my number is being used by a random company. As someone who never gives out my number and doesn’t answer calls from numbers I don’t know, this is disconcerting. I also have my number registered to the DNCL.I have looked up ways to combat this and the resounding answer has been essentially nothing, aside from setting a voicemail warning that my number has been spoofed or changing my number altogether. I have heard from others that changing carriers is another way to solve this.Is there something Koodo can do about this or am I again out of luck? Thanks.

Dear Koodo community,My partner has recently passed away, and had her own Koodo mobile plan. I would like to retain her number and plan for the time being. I am the Executor of her will.Is it best to reach out directly to the main Koodo number for help with this process? Thanks,F 

I have lost my iPhone.  I want to disable it so it cannot be used by others.  If I notify Koodo that my phone is lots, am I protected from charges incurred by others? 

I have been trying to transfer my phone number from virgin to koodo. I followed the steps and after clicking submit, I keep receiving the same message ( error occurred,  please refresh the page or try again in 1 hour). I even tried from different phone but same issue happening for the past couple days.

Hi, I am outside Canada and have called various numbers to get my service canceled but everytime I am not able to talk to a representative. I have messaged on Facebook and twitter, no reply. Please assist. Thank you :) 

Looking for call data - numbers and minutes - for the past 18 months for legal purposes. Any help in retrieving this data would be helpful. Tx

I am unhappy with Koodo and will be switching providers. I’ve been told I need to contact Koodo to instruct them to accept a number port request to my new provider. The only call back options are for a week from now. This is ridiculous… how can I get in contact with someone sooner?

Any ideas on why or how to fix poor 4G LTE signal strength? I only have one bar of signal strength throughout my whole house, lucky if I have 2 bars outside the house. I switched my iPhone to use 3G and I get full bars with 3G inside my house. I figured it was my iPhone SE 2nd Gen, so I upgraded to the iPhone SE 3rd Gen but still have the same poor cell reception.  

This is what Mobiversity is telling me. Koodo has a strict 60-day refund policy? 

Hello community, I was looking to cancel the Koodo service plan but I can’t find anywhere how to do so. Any hints please? I tried the digital assist which is a pain in the neck and wouldn’t give the option to cancel. Worst service ever.

Anyone knows how to switch the plan from one phone to another? I am on esim and want to switch to a new iphone. Call back won’t be available for 2 days. How the f do we switch? Thanks

My understanding is that I can still use wi fi calling while traveling internationally without incurring any extra charges and without using Easy Roam?  Can anyone confirm if this is correct? And does this mean that if my phone is in airplane mode, I can still use wi fi calling?And secondly, can anyone tell me if I can access my voice mail, through wi fi, without incurring any extra charges and without using Easy Roam?(I’m not sure if this matters, but we will be traveling to Italy).Thanks so much for any help you can provide.

Bonjour koodoJe suis nouveau client chez vous dès hier,L'agent qui m'a donné la carte sim a mis le même numéro ancien que j'avais chez chatr, et la je veux le changer, je veux un numéro différent, merci

Can anyone tell me how I can actually contact an actual human being to speak with for customer service? This is a bit ridiculous the way this is all set up!

Het guys, Anyone among you tried this model on Koodo network? Fully compatible? Thanks in advance for your help, Hype.

Can I delete a specific incoming text message ? If so, how?

I have tried everything under the sun to get in contact with Koodo, but they seem to only have 1 single option: the robo-chat. The main problem I’m having is that certain phone numbers seem to be shadow blocked (I have looked in every sub menu and the permissions. I have tried different phone apps, and everything else the wide internet can suggest). My boos and mother have not been able to call my phone or leave a message (though they can sometimes leave a message).The main issue, is the koodo callback number seems to be included in this list of somehow-blocked numbers; all i can get is voicemails from them. My phone does not ring, there is nothing in the call logs (not even showing a call was blocked) ; I just get a notification about 15 mins later that I have a voicemail.This means that I have an issue that the bot cannot fathom, and I have absolutely no way of getting a callback from their support. I can make an outgoing call, but their support number just says to ‘go try the robo c

Hey everyone, I have a quick question. I keep getting these spam emails with scam site links in my SMS text message inbox. Newest one was 3:00am, and again at 3:30am, both of which woken me up. How do I permanently stop these stupid things from coming in. I’d prefer it if people could no longer email my SMS altogether. I’m using a Samsung Galaxy Note 10+, if that matters.

Hey just wondering if anyone knows how good the certified pre owned phones are if they are damaged in anyway

If I pay off my tab will i lose the tab bonus i got when i purchased the phone? my phone was destroyed and i need a new one but don't want to forfeit the $600 bonus. 

So I’ve had two instances where I cannot receive security codes. One with my student loans, and another. I typically use an authenticator app, so these are the only two I’ve needed SMS codes for. The only relevant changes made were recent. I ported out my number to a reseller of rogers, only to quickly find out I had a tab plus, and promptly ported my number back to koodo with the same plan and contract.Besides the SMS, I've noticed I cannot activate wifi calling. When I input my number, it says  “The number entered doesn’t match our records. Please re-enter your number”.I just received an SMS security code for my government account with regards to taxes, so some work and some don’t.I also removed all blocked numbers. 

I restarted my device last night and when it turned back on, it said No SIM. I haven't done anything else that could've caused this, only turned off my phone and turned it back on. I've tried every solution online and have yet to get any results. I urgently need to message my driving instructor, which I can't do without my SIM card, and I'm going to need data next week, so I don't have a lot of time to fix this issue.

My daughter’s phone is on my account. She is moving to the USA and would like to use her number with a new carrier. Is that possible and How do we do that? What’s the process with Koodo?