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All discussions about other Koodo-related topics.

  • 969 Topics
  • 3,693 Replies
968 Topics
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ChristinaAdvocate
asked in Other
order

I have been a Kudo customer for at least 6 years I'm upgrading my phone and it says order being reviewed what does this mean and why

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RM77Beginner
asked in Other
sms validity period

Sent a text to a buddy who is overseas, and was wondering if he will receive it. I’ve read that it will be deleted if it can’t make it to the intended receiver after 24h 48h or even 72h is this true?  

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yurkorOrganizer
asked in Other
What is koodo default call barring password?

I am trying to activate koodo sim card call barring features on my Samsung phone. It is asking for password and nothing works. I tried no password, 1111,0000,1234,5678 and many others. Do you have any idea what is koodo mobile default  call barring password? I never use it before, I never set or changed sim card pins.

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Kate.needs.helpBeginner
asked in Other
Sim card not reading

Help, my sim card just stopped working. It says its not in my google pixel which I have had for awhile now. Sim card reads in my old phone no problem. Doesn’t need to be updated, have reset the phone many times, no calls in or out. What can I do?

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MS2022Beginner
asked in Other
Help - no coverage in Europe

Hi, I’m travelling through Europe and have no coverage at all “no service”. Previously when I travelled I’d always get messages  ‘Welcome to Country. The name of the carrier (e.g. T-Mobile) and the rates’ and could use the phone as is. This time when arriving to Germany nothing, transferring to Spain, nothing.The only difference is that previously I had Samsung and now Apple 12 - same sim card. I did all the IPhone troubleshooting (restarting, replacing simcard, resetting network settings but nothing works. It possible that it’s blocked by Koodo but I have no way of contacting them as they only way I was able to get to is a call-back which isn’t an option since I have no coverage.I have wifi and whatsapp.How can I get in touch with a Koodo rep? PS. the airplane mode is also disabled Thanks!

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Bernard Koodo
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eethanshireConnector
asked in Other
How to subscribe to text mailing list

I found the opt out mailing list form, https://koodo.jumptxt.com/opt-out/koodo/index.xhtml?lang=en however, I wish to be added to the text mailing list for offers and deals. Can’t find any form to input my phone number 

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SyedDBeginner
asked in Other
Home phone device broken

I’m definitely not impressed with Koodo!! I’ve been using Koodo Wireless home phone for long time. My home phone device (hub) died and I went to a Koodo shop.The agent told me that I have to call Koodo if I am to get a new home phone device or else sign up for a new home telephone line with a new number!My home phone is already dead since a few months and I miss those annoying robo calls. How can I get a live Koodo agent to help me and send me a replacement device?The automated help robot is as good as useless.Thanks. 

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Allan M
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MarileeitBeginner
asked in Other
poor Customer service at Koodo.

Does anyone from Koodo care? or read this posts. customer service is atrocious. why can’twe talk directly to a live human being?

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Bernard Koodo
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DakotaBrookeBeginner
asked in Other
credit check for utilities

Hi there, I just got off the phone with my gas utility provider. To waive a credit deposit, I must get a credit check. The only credit I have is my phone bill. I cannot get ahold of a Koodo service rep. How do I go about getting a credit check via my Koodo phone bill?

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Allan M
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SingularityRockstar
asked in Other
Charged incurred by my ex

Hi, I don’t know if I’m posting in the right sub forum, but hopefully this is the one!I am in the process of a divorce, which was mostly completed when my ex left our shared account, breaking the contract on her phone and incurring a $550 charge (tax included). At this time, I was in complete bed rest in the hospital for the third consecutive week.Is there any way to have the bill resent with her name properly on it this time? The one I have has her phone number on it, but given it is my name (as I was the primary on the shared account), she is using this to not pay it. If this is not possible, I will look for another avenue to retrieve this money from her.Thanks in advance!

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Allan M
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BigdgBeginner
asked in Other
Falsely Roaming to the US

How do I stop roaming to the USA when I'm here in canada? 

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GalahadBeginner
asked in Other
How do i locate my lost phone while traveling

I’m in the UK and left my phone somewhere. How can I locate it by GPS on somebody else’s phone (they have an iPhone). Please, help. Thanks!

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Dinh
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Embee02Beginner
asked in Other
Signing up for Automatic Top-ups

I’m trying to click ‘save’ at the final part of the Automatic Top-ups page, where I am clicking save in order to confirm I’m okay with the PAD terms, but it’s hidden underneath the text explaining all of that… I can’t click it. Is this a glitch? I am on an iPhone, should I try on my laptop instead? I’m not able to currently but I’ll give it a shot later if there isn’t a fix for this. Thanks !

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Flo Koodo
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Her0siaBeginner
posted in Other
Carte SD défectueuse?

Mon compte est actif et payé pourtant la carte de n'est reconnue sur aucun téléphone.. que faire?

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BrunoSCRockstar
asked in Other
Scam or legit offer of free phone?

I received a call supposedly from Koodo and the person offered me either an Iphone 13 or Samsung something because I have been a “good customer”. The person asked for my PIN and my email address. Apparently it is not unusual for Koodo to ask these questions by phone. Here is the phone number: 7782147565. I could not check if it is a legit number of not (the number is located in my town though).I’m speaking with a representative tonight but is there anything else I can do until then? 

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Nan JiangBeginner
asked in Other
How do I reactivate an old phone number while outside of Canada?

Hello Guys,Thank you for your time!I was a koodo customer until not long ago. I came to China and so suspended my phone number. Now I saw that the suspension is already expired so I lost my phone number as well as my self-service account. I am still in China, which means I don’t have a valid Canada phone number to schedule a callback. I don’t have a valid self-service account anymore neither. How do I get back my old phone number and start re-subscribing? I really need the number, I filled all documents using that number. I cannot schedule a callback as I am in China without a valid Canada phone number right now. I cannot find the email address for koodo customer service either (believe they do not have one). What should I do?I am so desperate, thank you so much for your help.By the way, I will return to Canada soon. But I need to get my number back before that for many reasons. Thank you!

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Akira637Beginner
asked in Other
Moving from Quebec to British Columbia

Hi. I'm going to move from Quebec to British Columbia soon. Is there anything to do with the current plan when you change the province? Thank you.

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BobTheElectrician
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rciciBeginner
asked in Other
Is this number from koodoor is it a scammer?

is this koodo genuinely trying to give me a refund or is this a scam? i dont want to click the link until i know for sure 

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Sophia
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HagowBeginner
asked in Other
Can't unlock phone

I have a used Alcatel flip phone from the US. I just got my Koodo sim card but it says ‘invalid sim’. I realized it’s locked so I entered IMEI for Koodo to unlock but it says ‘invalid IMEI’. I triple checked the IMEI and I have the right 15 digits. Why doesn’t Koodo recognize the IMEI? Is there another way to unlock it?

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Harry_luvBeginner
asked in Other
Travelling and Unlocking phone

I am travelling overseas and I want to cancel my plan with Koodo temporarily for a month. After I unlock my phone and insert a new SIM card can Koodo hold my phone number and plan once I get back to Canada and if yes, will I have to pay a fee? 

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Anthony JJConnector
asked in Other
Certified Pre-Owned Phone Not Working and I'm Getting the Run-Around

I got a certified pre-owned phone (iPhone XS) for my father back in March and the phone went completely dead not even 2 months in after having the phone. I followed the instructions for warranty repair, taking to a Telus store. The first store said I had to contact Apple directly and when I did that they said it wasn’t under warranty so it’ll cost $800+ in repairs. I obviously stated it is under the 1-year warranty and they said give me proof. So I opted to try a different Telus store. They were more helpful and actually called Koodo or Apple or whoever they were to call, was able to get a repair ticket made and sent the phone to Apple (in Toronto I guess since that’s the address I saw). 5 days later the phone was returned with a message stating phone can not be repaired due to unauthorized modifications were made to the phone. This was not the case so the rep at the Telus store sent the phone for repair again stating specifically the phone is under warranty and no modifications were m

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DewandeBeginner
asked in Other
emails no longer synced with phone

My emails stopped coming to my phone. It is saying everything is synced. The error message says I'm not connected to a server, yet I'm receiving on laptops. 

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caitlyn burrowsBeginner
asked in Other
samsung s21 ultra charging cord

Is the charging cable that is used for the Samsung s10 also compatible with the s21 ultra? Or do I need another cable for the ultra?

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Allan M
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PopeyeBeginner
asked in Other
Moving from Telus business to Koodo

My phone is currently on a Telus business account.  I plan to retire shortly. I want to move my number to a Koodo starter plan. I just want to be sure that when I do this that I will keep my existing number and that the phone will be removed from my Telus account. It seems impossible to speak to anyone who can confirm this.  Does anyone know?

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cjinvanBeginner
asked in Other
condo callbox hookup

Hi! Just moved into a new building and we need to get our cell phone hooked up to the building’s callbox. Strata manager is saying someone from ur service provider needs to come out to do this...does Koodo have someone to do this or can we just do it ourselves if we can get access to the room? Thank in advance! 

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