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I am unhappy with Koodo and will be switching providers. I’ve been told I need to contact Koodo to instruct them to accept a number port request to my new provider. The only call back options are for a week from now. This is ridiculous… how can I get in contact with someone sooner?

Any ideas on why or how to fix poor 4G LTE signal strength? I only have one bar of signal strength throughout my whole house, lucky if I have 2 bars outside the house. I switched my iPhone to use 3G and I get full bars with 3G inside my house. I figured it was my iPhone SE 2nd Gen, so I upgraded to the iPhone SE 3rd Gen but still have the same poor cell reception.  

This is what Mobiversity is telling me. Koodo has a strict 60-day refund policy? 

Hello community, I was looking to cancel the Koodo service plan but I can’t find anywhere how to do so. Any hints please? I tried the digital assist which is a pain in the neck and wouldn’t give the option to cancel. Worst service ever.

Anyone knows how to switch the plan from one phone to another? I am on esim and want to switch to a new iphone. Call back won’t be available for 2 days. How the f do we switch? Thanks

My understanding is that I can still use wi fi calling while traveling internationally without incurring any extra charges and without using Easy Roam?  Can anyone confirm if this is correct? And does this mean that if my phone is in airplane mode, I can still use wi fi calling?And secondly, can anyone tell me if I can access my voice mail, through wi fi, without incurring any extra charges and without using Easy Roam?(I’m not sure if this matters, but we will be traveling to Italy).Thanks so much for any help you can provide.

Bonjour koodoJe suis nouveau client chez vous dès hier,L'agent qui m'a donné la carte sim a mis le même numéro ancien que j'avais chez chatr, et la je veux le changer, je veux un numéro différent, merci

Can anyone tell me how I can actually contact an actual human being to speak with for customer service? This is a bit ridiculous the way this is all set up!

Het guys, Anyone among you tried this model on Koodo network? Fully compatible? Thanks in advance for your help, Hype.

Can I delete a specific incoming text message ? If so, how?

I have tried everything under the sun to get in contact with Koodo, but they seem to only have 1 single option: the robo-chat. The main problem I’m having is that certain phone numbers seem to be shadow blocked (I have looked in every sub menu and the permissions. I have tried different phone apps, and everything else the wide internet can suggest). My boos and mother have not been able to call my phone or leave a message (though they can sometimes leave a message).The main issue, is the koodo callback number seems to be included in this list of somehow-blocked numbers; all i can get is voicemails from them. My phone does not ring, there is nothing in the call logs (not even showing a call was blocked) ; I just get a notification about 15 mins later that I have a voicemail.This means that I have an issue that the bot cannot fathom, and I have absolutely no way of getting a callback from their support. I can make an outgoing call, but their support number just says to ‘

Hey everyone, I have a quick question. I keep getting these spam emails with scam site links in my SMS text message inbox. Newest one was 3:00am, and again at 3:30am, both of which woken me up. How do I permanently stop these stupid things from coming in. I’d prefer it if people could no longer email my SMS altogether. I’m using a Samsung Galaxy Note 10+, if that matters.

Hey just wondering if anyone knows how good the certified pre owned phones are if they are damaged in anyway

If I pay off my tab will i lose the tab bonus i got when i purchased the phone? my phone was destroyed and i need a new one but don't want to forfeit the $600 bonus. 

So I’ve had two instances where I cannot receive security codes. One with my student loans, and another. I typically use an authenticator app, so these are the only two I’ve needed SMS codes for. The only relevant changes made were recent. I ported out my number to a reseller of rogers, only to quickly find out I had a tab plus, and promptly ported my number back to koodo with the same plan and contract.Besides the SMS, I've noticed I cannot activate wifi calling. When I input my number, it says  “The number entered doesn’t match our records. Please re-enter your number”.I just received an SMS security code for my government account with regards to taxes, so some work and some don’t.I also removed all blocked numbers. 

I was going to order a sim card online with a plan for my old phone because I don’t have to pay the connection fee that way. The problem is that I need a new phone number. I can’t really find information on how I get a new phone number. I don’t want to transfer or port any  old numbers. I just need a new number. If I order a new sim card, will that automatically give me a number or is there something I need to do to get a new phone number?

I restarted my device last night and when it turned back on, it said No SIM. I haven't done anything else that could've caused this, only turned off my phone and turned it back on. I've tried every solution online and have yet to get any results. I urgently need to message my driving instructor, which I can't do without my SIM card, and I'm going to need data next week, so I don't have a lot of time to fix this issue.

My daughter’s phone is on my account. She is moving to the USA and would like to use her number with a new carrier. Is that possible and How do we do that? What’s the process with Koodo?

We just moved to Goderich 3 weeks ago.  If we get or try to call anyone the call gets dropped or they can’t hear us and hang up.  It has been impossible to actually talk to anyone at koodo to get this resolved.  Koodo assist is a joke!!!!  I finally went thru all hoops and had to book a call back ….for 2 days later.  I waited for the call even ran outside with my phone when koodo called ...the call still got dropped.  Riccardo from koodo called back but couldn’t hear me so he hung up. Then he called back but it went right to voicemail.  He leaves a message saying he called 3 times and I didn’t answer!!!!!!  Then..the next day they send me a text asking me to rate Riccardos service and was my problem resolved.  I answered poor to all questions .  Then a text comes in and says text back additional information.  I type it all out hit send...text comes back saying to book a call via koodo assist!!!!!!!!!!!!!!!!!!!!!!  This needs to get resolved or I am cancelling all 3 phones and going

My wife and I purchased new phones yesterday.  She received her extened warranty documentation by email.  I have not received my extened warranty documentation yet.  I contacted Asurion and they connected me with Koodo.  Once I was in contact with Koodo it connected me with Koodo Assist, even though I said I didn’t want to be connected to Koodo assist.  How do I go about getting my extened warranty documentation?

I am trying to transfer my number from Telus to Koodo. I have followed everyone of the instructions on self serve and it keeps saying my account number is wrong and it’s not, I even tried entering the account number only, the imei number only, and both numbers and nothing is working. Any suggestions, I have 3 numbers to transfer over from 3 phones 

Hi there, I lost my SIM card while overseas and need to get a replacement. I understand it is as easy as finding a local Koodo store to seek a replacement although there are no Koodo Stores near me. Am I able to get a replacement through a Telus store as there is one in my town? 

so my email i used when i started with koodo got deactivated and i am not able to get emails from koodo is there a way to change what email is the owner email ?

Good day all..   Quick question…   I have a koodo prepaid account and a koodo mobile account.   I want to cancel my prepaid account and replace my current  cell # number from my Koodo Mobile account and use my preplaid cell # instead.  Can it be done?… and how? 

Hello 😀If I buy an iPhone 12 from Koodo, will I be able to get Koodo on a simcard and use the eSim for another provider?Thanks!