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In the UK and my phone is not allowing me to make calls to Canada

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EasyRoam and International Data Romaing are added. Can you help? Thank you!

Best answer by Boa_Guy Koodo

Hi there, @reasonableinstrument!  Here is a helpful article for troubleshooting. 

https://community.koodomobile.com/plans-services-232910/troubleshoot-mobile-phone-problems-when-traveling-7811427

 

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    • batopofu
    • Member
    • July 25, 2022

    Hi can you give me more details?

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    Forum|alt.badge.img+4
    • Goran
    • Mobile Master
    • July 25, 2022

    Check for International voice roaming in add-ons as well. Are you connected to a network? 

    Bernard Koodo
    Forum|alt.badge.img+4

    @reasonableinstrument Everything setup correctly on your account.  Pls power cycle your phone (keep it off for at least 60 seconds) to see if it help reconnect to UK networks.  Once the phone is turned back on, if it still doesn’t connect to any network pls go into your settings under ‘cellular’ and manually locate/force a network connection.  

    Boa_Guy Koodo
    Forum|alt.badge.img+4

    Hi there, @reasonableinstrument!  Here is a helpful article for troubleshooting. 

    https://community.koodomobile.com/plans-services-232910/troubleshoot-mobile-phone-problems-when-traveling-7811427

     

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