Koodo Community

KOODO customer service

  • 25 July 2022
  • 5 replies


im out of the country and tried to call 8669956636. But i was not able to connect. My question is that I want to suspend my service while i am abroad. 

awaiting for response

5 replies

Userlevel 7
Badge +4

@HONGWEI Pls message us on Facebook where we can authenticate your account and help you out. 



no response on facebook?

Userlevel 7
Badge +4

@HONGWEI  It’s not live chat.  If you put in your request someone will take a look and respond back. 

How do you get in touch with a person that can help sort out a problem? I have scheduled multiple call backs and they never call as arranged.  I'm frustrated to say the least because they made promises to keep me as a customer when I was going to switch providers and now won't fix things.  I've tried so many ways to get a response or a call and still nothing.