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I am switching from my personal Koodo account to an account held by my work. I am wanting to port my number to my employer. I need to have Koodo make a note on my account giving permission to my employer to take over this number when it moves to Telus. How do I do this?

How long does it usually take to receive send email with a tracking number after ordering a new phone that was said 1 business day to deliver

I have an S22 Ultra that was recently purchased and put onto Koodo.  The Software Update Service Provider on the phone is ATT.  How do I change this to Koodo?

Port two cellular numbers from Telus to koodo yesterday, after replying Yes to Telus transfer message, one is working, the other still no Koodo service this morning.

Why does Koodo treat their existing customers like garbage compared to new activations?  Why if I go into a store to talk about my account they refuse to help me because I’m an existing customer and will only deal with new customers (was told this straight to my face). Why do I have to find the number to Koodo through reddit and not anywhere on the website. Why do they insist on using this chat bot with a callback system if it doesn’t even work?

Hi, My issue is almost similar to whats mentioned in  a thread 1 year back (mentioned in green below)Trying to port from Freedom to Koodo.Koodo says there is duplicate requests.Freedom says Koodo has to initiate new request (which is what Koodo tried and told me that there are duplicate requests).Stuck with this issue, No callback is getting scheduled via digital assist.Any suggestions pls?Port Number Issue (Extremely frustrating Issue) 1 year ago 6 replies 1019 views

Purchased a new phone and plan from Koodo. The port off Rogers appeared successful, but I still have no service from Koodo after 24 hours. Rebooted several times.  Checked the website on my account.. looks ok. Verified the APN settings. I cant call because my phone was disconnected from Rogers successfully. Please advise, I have a shiny new paperweight, but I cant call or text. 

It’s almost 8:00 pm today.Thank you. You currently have a callback scheduled for Today at 6:30 PM.When you get the call, say "hello" and follow the prompts to connect with a rep. We'll make 3 attempts to connect with you. Please make sure you haven't blocked Koodo's number (1-866-995-6636). Reminder that we'll call you within 30 mins of the time selected. I’ve made sure that the Koodo number hasn’t been blocked.It was scheduled for 6:30 pm today. How much of a time window do you expect me to wait?

I am currently with simplyconnect and just purchased a koodo plan. Initially I had a shared account under my name. The rep opened two account with temporary numbers, that we can port our original numbers to later (stated that they couldn't do it at the moment since alot of people were doing it at the moment). My question is: Is there are problems with me porting over my numbers by myself online. The one thing that I am worried about is what would happen if I port one number over, would the account be quickly terminated, not allowing for me to transfer the second number in time? Do both numbers need to be transferred simultaneously by a rep? Also, since it was previously a shared account, would the name I put on the transfer form be my own name for both?

Why did I get a hard inquiry on my credit for a month to month service without notification or permission? 

Hi,I want to port out my number but it is on seasonal hold plan so I can’t receive text. I would like to avoid any extra cost from changing my plan. Is it possible for me to authorize the transfer via email? Or do I have to directly call the rep for approving? Thanks!

Per title, does anyone know what will happen if I (primary owner) switch to a different carrier while I currently have a family member added as a second line under my account? The second line (family member) prefers to stay with Koodo. I couldn't find information on this, your help is appreciated. 

this has been so frustrating. i understand its black friday weekend but more the reason you should have someone available if people want to take advantage of the promotions. is there any other way to talk to someone? koodo assist will not allow you to schedule a call back.

The person claiming to be a koodo agent offered to bump up my data from 4Gb to 15Gb for the same amount paid.  They knew a lot about my account. Then asked for personal information to verify my account that it was me. I did not do that as Koodo already has this.Is it normal for Koodo to ask for account numbers and birthdays to verify accounts?

Recieved a call later at night from +18664488030 saying they were Koodo and that they had a promotion for me and wanted to ask some questions. I said no thanks as I wasn't sure if it was a scam or not and hung up. Was this Koodo all along?

I can't listen to my voice mail, they ask me to enter a password, I never knew it.

I’m out of the country, won’t be back until Monday but I want the Black Friday promotion. What can I do. I’m using a different SIM card here.

When I press 1 and it goes to voicemail it hangs up right away and doesn’t allow me to access it.  I do have an new Pixel 7 phone but using my old SIM card and I did change my plan 2 days ago.  Not sure if my voicemail needs to be reset or something or if others are experiencing this.

I don't have an account with Kodoo and I never had an active account. However a dispute was settled with a collection agency a couple of years ago and that was the end of that story.Last week I decided to check on my credit file and I was surprised to see Koodoo still reporting "missed payments" to TransUnion.Nearly 90 missed payments have been recorded, severely affecting my credit score.Koodoo doesn't seem to have a customer service phone number and the automated chat is useless. Can someone please help in erasing this missed payments record from my credit file ? Thank You

Just added a new line and selected to keep my old number. When I got the new phone it had a 748 area code number. I followed the email to change the number but elected to get a brand new 519 area code number. Now when I text other people, they are getting texts from the 748 number when I don't have wifi (and sometimes when I do) and the 519 number when I have wifi. I do not receive any texts if they text me at the 748 number, only the 519 number. This is terribly frustrating and I don't know who or how to fix it.

 It make sense to schedule a (multiple times) call back but no one calls you back….I can receive the text message says Rep will give you a call in short,  but no rings.  Check all the settings on my phone and the koodo number is not blocked.  Maybe they are just slackers. Bye bye Koodo. Hello Fido! 

Hello, I have a question for you if I buy a new phone in Koodo web site, Can I send this phone to a P.O B.O.X address?Thanks.Fred.

I tried ordering a new phone online as my current one died and will not charge. It says my order was received but they need additional information to verify it and to expect to be contacted by a rep. how is that supposed to work when my phone is dead? i need a new phone before i can do anything, but it won’t complete the order. A tad frustrated. does anyone have any solutions?

hello everyone, i got new sim card from Koodo, I can send message and I can call outgoing but I cant receive an incoming txt or reply and i cant receive calls (incoming).. I cannot find Koodo’s customer service number to call.. I use different phone but same issue. please help

I have been a Koodo customer for several years without any issues.  However, starting in September 2923, I have been experiencing “dropped calls” and callers telling me that I sound garbled (like a robot). I have talked with Telus technical support a couple if times and they are not able to fix the problem. They just keep resetting my phone.  After several months of having poor network service from Koodo , I went and purchased a new iPhone 13 with a new SIM card. (As I thought maybe it was my phone as Koodo told me no other callers have reported any issues)….clearly it is a Network issue as I am still having the same issues. i spike with a friend yesterday and she is experiencing the same issues with Koodu.  my stress is elevated as I’m caring due an elderly family member and I need a reliable network to make calls Koodo, you need to fix this issue as the network service is absolutely terrible and I don’t want to keep calling your agents who keep doing the same things without a resolut