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991 Topics
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991 Topics

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DeandiditBeginner

asked in Other

Does my account pin stop someone from porting out my number?

I've been hacked on one of my social media accounts. The individual is trying hard to get my phone number from friends. Assuming they can do some damage with my number like porting it out or something. I have an account pin for my koodo account, does that provide any protection from getting my number stolen?

MamitianaBeginner

Bonjour, Est-ce que je peux payer l'acompte pour un nouveau téléphone avec la valeur d’échange de mon téléphone actuel que je veux échanger?Merci

1491

2 years ago

DharamBeginner

asked in Other

Unblocking a notification email

Hello,As part of my work, I received text message from temperature monitoring server(Cryopak). As per Cryopak IT help desk I am not receiving these message because koodo is blocking these text how do I unblock the notification email: support@cryopak.com" and put it in whitelist?Thank you Dharam

281

2 years ago

carmsBeginner

asked in Other

Trouble porting out of koodoo w/wireless home phone

Hi,I’m writing this on behalf of my elderly mother. She tried to transfer her number out, but the transfer is pending authorization. Supposedly she supposed to reply to a text. But she has the wireless home phone service which is not capable of text. I trried to put the sim in a cell phone to retrieve the text, but the sim has a pin-lock on it, and koodo did this not myself or my mom. I don’t know the pin. And my mother is not tech-savvy she would have never known this. I tried calling customer service, it only allows for a scheduled callback but that is days away. I find this totally ridiculous. She doesn’t want to lose her number that she has had since the 1980’s.. Can this be solved and hopefully in a timely manner.

1711

2 years ago

Cristiana HaberlinBeginner

asked in Other

transfer account amd numner to my som from telus

I have a pay as you go that my son uses and I want to transfer to kodoo but for him to take over the account and Telus number

515

2 years ago

Victor FurangiBeginner

asked in Other

Credit Restriction to Open Business Accounts

Dear Koodo CommunityI have an issue with the above-mentioned phone number, with Accounts Number: DE669569 and Reference Number: CAfSkukg.Koodo has been showing credit restrictions for not being able to open business accounts. I am requesting an update on that and clearance. If there is anything that may need my attention let me know.Best Regards,Victor Furangi and Tony Furangi

401

2 years ago

BraelynBeginner

asked in Other

Change Stream Plus Account

I accidentally activated my Stream Plus by creating a Netflix account when I already have one. Is there a way to change the stream plus accounts once you've activated them? Thanks!

1431

2 years ago

Crys45Beginner

asked in Other

payment to get phone unspenef

I had my phones suspended till i paid the bill , i paid the bill off so now i would like my services back please.

SakibAdvocate

+1 (888) 604-1600 Link came through this number for a deposit & the auto deposit was taken out from my account by the eamil of gigadat1@orderdeposit.com

8952

2 years ago

Tanya WilliamsBeginner

asked in Other

remaining tab

Do I need to pay off my remaining tab upront if I cancel

511

2 years ago

wyldchyld2Organizer

asked in Other

Motorola Moto G Stylus 5G ram

https://www.koodomobile.com/en/phones/moto-g-stylus-5g Can anyone confirm if the ram in this model is 4gb or 6gb?

msw120Beginner

SCAM ALERT. I have been receiving messages from what appears to be Koodo. Koodo is listed in the contact info and It says e-transfer : Mobility Services sent you funds along with a link. Service rates may apply. Be careful when receiving these messages. I did contact Koodo and they asked me to send them the messages but I have tried everything and they always come back undeliverable. I’ll try here.

1161

2 years ago

GG2022Beginner

asked in Other

Device Care not answering calls

I have been trying to contact Asurion Costumer Service to report a damage to my phone covered with Koodo's Device Care Complete and I'm not getting any response. When trying online the system is asking me to call Customer Service. Anyone have an advice on what to do?

KosarBeginner

Yesterday it was announced that Koodo will waive all the charges for calling Iran till Oct 14th. What is the procedure? Do we need to dial a special code? Are we going to be changed and then later the money will be refunded?

1912

2 years ago

Kyul HanBeginner

asked in Other

Incoming/Receiving text with eSIM abroad / Additional nano SIM

I found this article that shows I can’t get incoming text with eSIM abroad. As a backup plan, can I get additional nano SIM to change from my eSIM to nano SIM although I have already had my eSIM ?If I have an issue with my eSIM abroad, can I simply change to nano SIM that I got in Canada before leaving from Canada?

DlwBeginner

Hi I understand you are waiving the data overages until sept 30 for Fiona disruptions ( thank you for that ) but my pay period doesn’t reset until Oct 21 . So does this mean since I used my data and more during Fiona that I won’t be charged for overage but I still have no data left after sept 30 ? thank you

1351

2 years ago

Spirit84Coach

asked in Other

Incoming Texts while on a Cruise ship

I hope someone can help me with the following. I am terribly confused.I will be on vacation soon on a cruise ship in Europe and then cruising back to Florida (I know - poor me!).I will turn off my data. I will be using the wifi that the ship provides.If i don’t place my phone on airplane mode what will happen if I receive an INCOMING text? Will I be charged for this or is an incoming text on a cruise ship free? Also - if my phone rings and I don’t answer it, will I be charged?

Kris40Beginner

I have a family member who is currently with another provider and we are looking at switching them to Koodo. How do we know if their current cell number can be transferred to Koodo? If it is possible to do how do we go about it?

1816

2 years ago

Kyul HanBeginner

asked in Other

S20 international veraion (SM G980F DS) can use/activate eSIM?

I have a S20 international veraion (SM G980F DS) that has 2 IMEI and eSim features.can I use/activate eSIM with my phone?

771

2 years ago

balaji4799Ambassador

posted in Other

Unable to activate eSIM

I am getting an error message that says “unable to activate eSIM you can try again, or contact your carrier for assistance”. But the latest I could get call back from koodo customer care rep is on Monday afternoon. Unfortunately, I already registered the new sim in self serve so the old sim doesn’t work any more. I don’t know how the rep would call me? Does any one have any idea? Basically now now am stuck with not having any phone at all.Its so frustrating to see that Koodo has very little information about eSIMs in their website. I am basically stuck right now. Could any one please kindly advise how do I navigate this? Thank you very much in advance Best RegardsBalaji

Phoenix1979Beginner

I have been waiting for my new phone to arrive, and I realized that the wrong address is on my file. According to tracking, they are trying to update the address to deliver it. I don't know who to contact about it because it is not Canada post. Any suggestions?

cwhitneyBeginner

I am leaving the country the beginning of November 2022 for six months and need to know what I need to do to make sure that I can still text and call. Do I need to change my plan? What do I need to know?

771

2 years ago

JP_2Beginner

asked in Other

Two phones on one phone number?

I’d like to have two phones on the same phone number, ideally with one sim in each phone. Is this possible? If so, is there a fee?

4392

2 years ago

Skittles914Connector

asked in Other

how to fix a blocked number

I have one phone number that I have never blocked but when they call it goes right to my VM. In my recent calls, the number shows up blocked but I have never blocked it. How do I fix it?

3328

2 years ago

kittConnector

asked in Other

system usage storage iphone 14

I upgraded from iphone 8 to 14 … system data went ftom 6gb to a whopping 98gb .. is this normal? I'm out of space and have had the phone 2 days

483

2 years ago

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