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Question

charges

  • 15 October 2022
  • 2 replies
  • 70 views

How to stop an in all purchase 


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2 replies

Userlevel 7
Badge +4

How to stop an in all purchase 

I am not sure what iissue you are experiencing. Can you elaborate further on what you need help with? 

Userlevel 7
Badge +4

@Jb2018 It looks like a couple of 3rd party purchases (not Koodo owned) were subscribed to, generating the extra monthly costs. Renewal messages were sent every month with instructions on how to cancel:

 

We see you were able to connect with one of our reps who confirmed the subscription was cancelled by the user last month.