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Data overagge

  • November 4, 2022
  • 2 replies
  • 122 views
S

I am supposed to have unlimited data, but I have just received a text saying I have used 100% of my data and it is being paused unless I pay for more. What gives?

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2 replies

Dinh
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  • Dinh
  • Mobile Master
  • November 4, 2022

Koodo didn't have any plan allowing unlimited data though. Could you go into your self-serve and check detail of your plan and see how much data you got?

A Koodo customer, opinions are my own.
Bernard Koodo
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  • Bernard Koodo
  • Official Rep
  • November 4, 2022

@Sarah0751  You are currently on a $45/5GB a month plan.  We have just launched a new set of plans ( Pick Your Perks ) that you maybe interested in. The current $45 plan comes with an extra gig of data so if nothing else you should definitely consider changing to that and get more data at no extra cost. 

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