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Need Assistance with Voicemail Reset

  • October 13, 2022
  • 7 replies
  • 233 views

Hello, My voicemail had been down for a few days. I receive a “call failed” message. It appears a reset from a rep will fix the issue. I have a callback scheduled for 2 days from now but if this would allow this to be fixed faster I would appreciate it. I have work messaged piling up and its slightly inconvenient! Thank you in advance for your help. 

Best answer by Boa_Guy Koodo

Here is an article that could help: 

 

This topic has been closed for replies.

7 replies

Sophia
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  • Mobile Master
  • October 14, 2022

I can flag a rep if you wish. Do you use the same email here as for your account?


  • Author
  • Connector
  • October 14, 2022

I did yes! Thank you for flagging this 


Sophia
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  • Mobile Master
  • October 14, 2022

Done 😊


Boa_Guy Koodo
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  • Koodo Alumni
  • October 14, 2022

Hi there, @aejackes ! We have reset your voicemail as requested. 


  • Author
  • Connector
  • October 14, 2022

@Boa_Guy Koodo thank you for the assistance but it appears to still not be working. Are there any other steps to take or should I wait for my call back?


Boa_Guy Koodo
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  • Koodo Alumni
  • Answer
  • October 14, 2022

Here is an article that could help: 

 


  • Author
  • Connector
  • October 14, 2022

Thank you! This solved it. Very grateful