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Hello, My voicemail had been down for a few days. I receive a “call failed” message. It appears a reset from a rep will fix the issue. I have a callback scheduled for 2 days from now but if this would allow this to be fixed faster I would appreciate it. I have work messaged piling up and its slightly inconvenient! Thank you in advance for your help. 

I can flag a rep if you wish. Do you use the same email here as for your account?

I did yes! Thank you for flagging this 

Done 😊

Hi there, @aejackes ! We have reset your voicemail as requested. 

@Boa_Guy Koodo thank you for the assistance but it appears to still not be working. Are there any other steps to take or should I wait for my call back?

Here is an article that could help: 

 

Thank you! This solved it. Very grateful 

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