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All discussions about other Koodo-related topics.

  • 996 Topics
  • 3,825 Replies
996 Topics
T
Thomas DanielAdvocate
asked in Other
Reactivating old SIM card

I have an older Samsung phone locked to Koodo with a Koodo SIM card. I cancelled my account over three years agoQ1 - Can I reactivate my existing SIM or do I have to buy a new one?Q2 - Can I get Koodo to unlock my phone so that it’s not married to KoodoThanks

1722
T
1 year ago
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nscarrowBeginner
asked in Other
Verification code not sending for new SIM card setup

THe verification code for the new SIM card is not sending. Repeatedly tried sending another code to my email and still not working. Any suggestions?

2233
Sophia
1 year ago
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NagetsonBeginner
asked in Other
Felt like a phishing scam

Om Thursday, June  29 @ 6:45 AST,  I received a phone call from a Koodo agent.  He was offering me a deal as a long time customer of Koodo.  I was offered 75 GB, 45 GB, 25 GB, and 25 GB for the four lines on my account.  In addition, I was offered a free camera (inside or outside) and free international texting on all four lines.  This offer came with an additional cost of about $20 per month (taxes in).  I agreed to the upgrade and that’s where the trouble began.  All of a sudden a lot of information was needed.  My full name, birthdate, and the last 4 digits of my driver’s license.  I did not suspect a thing because they would have to verify it was me and needed an address to send the camera.  I was put on hold for quite awhile and then the rep came back and asked for my full license number.  THEN, he asked for my social insurance number and when I said ,”absolutely not”, he said that I could instead give him my health card number or my passport number!!!   WHAT??!!    The last time

22184
Flo Koodo
1 year ago
Jenna Lee
Jenna LeeBeginner
asked in Other
Phone number

I currently have a phone plan with Koodo under someone else as the payer. They are cancelling their phone plan and all of us under. My phone has been paid off and I want to keep my phone number and be moved to my own plan, is this something that can be done? and how do I go about this?

722
Jenna Lee
1 year ago
F
fishlunchBeginner
asked in Other
Talk with live agent immediately

I received a suspicious email telling me my password does not meet our security standards and now I am locked out of my account. I need to speak to someone live however I am not available for a future callback. I need to speak to someone immediately. 

6583
Mayumi
1 year ago
M
MazupardoBeginner
asked in Other
RFB phone help

I purchased a RFB iPhone and just finished setting it up. there’s this thing that keeps popping up in my settings saying “Important display message” and when I click on it, it says “unknown part” I’ve attached a picture of it  

2504
A
1 year ago
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LynndzBeginner
asked in Other
If I have multiple lines on my Koodo Account can I port just 1

I need to switch providers for the main line on my Koodo account because I don't get service at my trailer and I am on call for work. I have 3 lines total on my Koodo account but I only want to port mine and keep my account open with the other 2 numbers staying the same. I am worried if I ask Rogers to Port my number my entire account will be closed and I will lose the other 2 numbers. Can someone explain how this will work?

2561
Timo Tuokkola
1 year ago
D
DannOrganizer
asked in Other
I got a message "NO SIM" not working my sim card.

Hi, there First,  I’m not in Canada right now. but I didn’t roam or stop using the phone when I come back to Canada.Also, I’m paying the bill as well.When I Came to outside Canada I took sim out from my cell phone cause of roaming automatically.Today, I need to get some my bank code number from text, so I put sim card into the cell phone.But sim is not working “ NO SIM”      I don’t know what happen?Could you tell me why sim card is die? Even not in canada now, I keep my cell phone number and paid the bill out all thing  in KOODO, Thanks All The best, Dan

6192
D
1 year ago
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tijeanlandryConnector
asked in Other
6Ut1 number not in service

I live in Toronto. Whereever I call I get a message 6Ut1 number not in service. LTE works. Tried to reset my phone and the SIM card. It does not work. Looks like Koodo network issue. Would be nice to have a heads up if you know you have issues. Cannot do my work.

5509
T
1 year ago
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ProjeXBeginner
asked in Other
Ported phone number not showing up on phone.

I recently transfered from Rogers and brought my number and phone with me. I did the phone number transfer and my Koodo account reflects the correct number.My phone is stuck using the number given when the Koodo account was created and is not using the number that was ported to my account.

1303
P
1 year ago
E
ehsBeginner
asked in Other
How to transfer number when no current plan (from Bell)

I’d like to transfer my number from Bell to Koodo. But my service plan with Bell has expired and I currently cannot receive SMS. In this situation, how would I transfer my number from Bell if I would never receive the confirmation SMS from Bell?Very much appreciate any help!

621
Allan M
1 year ago
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MelodyEBeginner
asked in Other
Cities in Ontario

I’ll try to register online my sim, but in the web page ask for: Which City do you live?I choosed Ontario, but it doesn’t show Markham City or Stouffville (Whitchurch-Stouffville) City.

501
Timo Tuokkola
1 year ago
F
FabulousBeginner
asked in Other
Why did Koodo contact me on my cell phone?

I fail to understand why in a world riddled with spam and fraudulent calls, a call would come through on my phone from a Koodo representative. This call I believe was legitimate, however because of my lack of trust in talking business over the phone (unless arranged), I ended the call. 

661
M
1 year ago
C
Cdontario21Beginner
asked in Other
Koodo data garbage

Why does my data keep cutting out. In a major town in Ontario Canada Time to switch to another carrier 

1104
M
1 year ago
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PeterdebruynConnector
asked in Other
I did not request a password reset

Is it possible to speak to a human being at Koodo customer service? 

60918
Findmydream
1 year ago
M
MingBeginner
asked in Other
Callback Dropped

I scheduled a callback for today. The agent called me and we were in the middle of a conversation when for some reason the call was dropped. The agent never called back after that. What is the deal????

471
Dinh
1 year ago
T
TomrConnector
asked in Other
Transferred number to Koodo, but Koodo temporary number still shows up on call

I set up my account and transferred my number to Koodo 5 days ago. While transferring my number, I had a temporary number from Koodo for about a day. It took 2 attempts to transfer the number. However since then, some of my contacts see the number I transferred over and others still see the temporary Koodo number. What is going on? Thank you.

7418
T
1 year ago
S
SPowerBeginner
asked in Other
I want to merge two accounts into one and keep the numbers the same

My wife and I are Koodo customers. I want to merge our accounts and keep our numbers the same but not sure where to start. 

2841
D
1 year ago
Ryan Leaman
Ryan LeamanBeginner
posted in Other
my phone or the esim is not working for my phone

Well my phone I bought was black listed then that was fixed then my SIM card from bell was locked and it might be unlock now who knows hoping but I been trying to get this phone hooked up for the last 4 days and it might just be the esim that’s not working  

501
D
1 year ago
D
diverdavisOrganizer
asked in Other
Unable to get a talk to koodo about poor reception

I live in Beamsville ON and our cell service it terrible. I’ve been trying to get a hold of a live person but I’m always directed to schedule a call back. Unfortunately the service in my area is so bad that all my calls just go to voicemail. How do I talk to a live person if I can’t get a call back?

48411
D
1 year ago
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PalmziaBeginner
asked in Other
No one answering callbacks

I had scheduled two call backs tonight, no one called for the first one, and the second one just kept ringing. What is even the point of a call back?

1414
P
1 year ago
K
Krista76Beginner
asked in Other
my cellphone is hacked !

My cellphone is hacked

691
Sophia
1 year ago
M
mad261Connector
asked in Other
New account request declined

I’d like to be a postpaid customer of Koodo (currently with Rogers), but apparently I have a ‘thin’ file ( definition: limited information to determine credit score) when Koodo ran a credit report.  What options do I have to sign up with Koodo and how do I do it?  I’ve read that I could have a co-signer on my account or pay everything up front? Only interested in a post-paid plans. 

1717
D
1 year ago
G
George1234Beginner
asked in Other
texting issue

Today I have a problem with a text to USA which has resent more than 30 times. I have texted other people in Canada today with no problem. My friend is annoyed at the persistent recurrence of the same text. I cancelled it and I restarted my iphone already to no avail. Thanks for any help. 

732
G
1 year ago
C
chickadeeAdvisor
asked in Other
"Enter a valid mobile phone number" - Several services deem my cell number as invalid or as a VoIP number

Previous thread I was following with similar information got closed.Basically the issue is that several services that ask me to attach a phone number to them (for instance, the 7/11 app or the ChatGPT app as examples) , do not like my phone number. When I enter my phone number they say it is invalid and sometimes add that they believe it is a VoIP number. It has never been on VoIP. How do I fix this? How do I get Koodo to tell whoever manages this stuff that the number is A-OK? I do not want to change my number as I have had it a long time and it would be extremely inconveinant.

2948
C
1 year ago

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