Managing your Services

was checking out new plans. It gives me the option of 50 gigs a month for $55, 20 gigs for $60 and 40 gigs for $65. Is this some mistake? Maybe a typo or am I lucky…… 

I was reading in the related topic that there is a way to disable receiving texts from email applications. Since the only text I get from email are spam/scams, I would like to disable them.@Flo Koodo (or any other Koodo rep that happens to be reading) you’ve helped people in the other thread with this issue, can I get a PM as well to make the texts go away - I have been reporting them, but they still happen Cheers

I am a new Koodo customer having just purchased a new phone and plan.  How long do you have to wait before you can buy another phone and add another a line?  I’ve read it’s 45 days. Does that start the day you purchased first phone, the day phone was shipped or the day I received my phone?

I need to make an international call and my phone won't let me. I have gone to manage my add ons but there is no option to add “pay per use international calling” i need to make the call ASAP i cannot wait two days for a call back.thank you.

Signed up for a Black Friday deal with a $25/month bill credit for 2 years.Just got my bill for the first full month (Dec. 8 to Jan. 7) and the credit is missing.Anyone able to suggest a solution?

Hi there, I transferred money from bank to my postpaid account but I don’t see the funds in my account. Can I add money to postpaid account? If not, where is my money?

Both my wife and myself bought Koodo phones/plans, and have been trying to transfer our Telus numbers over for the last three days. Every time we try, using either our telus account numbers, or IMEI, it says the number is incorrect. We are 100% certain these are correct, and it’s pretty frustrating having these new phones, and paying for a service, but not being able to use it. please help

I just got my first bill for my new plan…I moved from an unlimited Canada minutes plan to another unlimited Canada minutes plan.  My first bill has a $24 overage charge for minutes for a call within Canada.  I spent ages and much frustration trying to use the chat and call back...it is useless.  How do I get this fixed?  It is impossible to reach a human on the phone or on the chat, and the call back is ‘unavailable’.  Please help!  Thank you.

In October my credit card was compromised around the time my automatic payment came out. My billing history even now shows payment received with no indication of reversal. I never got any type of notification that my payment was unsuccessful. Then my November cycle comes around and I was charged for the missed payment and the new cycle. Okay, fair enough. But you had it hit my credit score. If I had been notified in any way that the payment didn’t go through I could have used another payment method to cover the charge, but if my online statement is showing that it is paid, I’m not going to double pay it. Please remove this from my credit report.

aye man...all i need to do is talk to a real person to active my account so i can call the credit agency and tell them my bill was already paid in full before they sent me the notice… someone tell me wtf im suppose to do to talk to these butt heads >:( 

I’m missing my black friday credit of $20 from the $45 for 50 GB promotion. I got charged this month for the full $65. I had the same issue last month and scheduled a call back in which they gave me the credit but I’m still having the same problem for the second month. 

I changed my Koodo account email a couple years ago but my Koodo Community email remains the same and I have been unable to find a way to change it. 

I’ve upgraded my phone but I still had a remaining tab balance. Does this balance get carried over to my total tab balance with my new phone upgrade? What happens now? My order got approved and a new service agreement was sent to me but nothing about my previous tab balance was mentioned.Also I got a phone plan with the winter sale going on, and it’s valid until January 9th but again, the new service agreement didn’t mention the bill credit.  

Got my first bill. My $20 credit was applied to the first month partial charges on the original number but when I switched it to my own number the $20 credit was not applied to full month of January. Can anyone sort this out for me. 

Hello Team,My billing details are still the same. My full name is Sowmya Sri Appanabhotla. I have opted for $45 for 50 GB and I'm getting charged $65 without the $20 credits for 2 months in a row. I have talked to the representative about this issue last month itself. Still no action taken from your side. You guys are making me regret for changing the carrier service from Fido to Koodo. Resolve the issue of the credits now.

Hi All,Another BF promo credit issue. After the taxes my promo should total $22.40 (I’m in BC), but based on these credit amounts I'm only being credited $22. Sure it’s only 40 cents, but that adds up and if anything is the principal of the matter. To add to this my first month with Koodo I was billed the entire monthly plan amount of $65 + partial charges with no credits applied. This was fine because a CS rep said the total would be reflected on my second bill. Sure enough second bill comes around and my total is for $50.79. At this point I'm just looking for some clarity from a CS rep who can help correct the issue, because this sucks. 

Hi there, I am a Koodo Pre-Paid customer and have been for years - I am trying to switch my plan to one on the 360 Day plans on my self serve account - however, whenever I click submit payment I get an error message stating something has gone wrong.  I tried multiple credit cards all with the same error.I scheduled a call back from support and we got disconnected and no one has called me back.  Can someone please help me with this.Thanks

Hello, I received the following exclusive upgrade offer from Koodo:30GB/$55 monthIf I decide to take the upgrade, will  the new plan qualify as  a TAB Mid?  I would also like to purchase a new phone. The phone I want (Pixel 6a) is available for $0 up front and  $5/month on a Tab Mid plan. Thanks

My husband was looking at upgrading his phone and in doing so changing his plan. By upgrading and going to the $65 for 40 gigs  it says it will be 50 dollar for 15 months or 20 gigs for 60 dollars on for 45 but when we go to check out it only shows the current price. is there something we need to do on the self serve? I dont want to commit unless I know hes getting the cheaper plan for 15 months (we are both current Kodoo customers) Screenshots below.Promo Checkout Price 

Before Canceling my account with Koodo as i had 200$ left to pay off my phone and also intentions to go back home i asked for a payoff bill and cancelation after that . Instead of doing that koodo cancelled my connection without giving me the option yo pay my tabs remaining 200 $ and now Removing the discount i got through two years tull now are being asked yo pay which is of 800$ ! Are you guys imsane or a scam ? Like this was done pre planned koodo and ypu know it too . I will escalate this matter in higher authorities and see where can i end up with this case . Enough is enough. After paying for 3 years and when i had one month and 100 somthn in left at tab tp pay after tab bonuses how come that charge was not in my bill but my account got cancelled and my bonus got waived without my consent or letting me informing me !!! 

How the hell do you get a hold of someone to talk to the billing dept.  Chat won’t give you an agent or callback so how do you contact this company????

i am trying to make an account of my own and take my phone bill off my mother, but when trying to register for a new account it will not send an email with a code

I’m a post-paid customer and I want to activate Call Forwarding for $3/month.  But it is not among the choices presented under Manage Add-ons.  Is anyone else having this issue?

I have made arrangements with koodo for a payment plan. I can’t remember the exact amount or day it is due and I can find no email about it. Nothing in my self serve either. They did restore my services but I still want and need to make the payment.

As many others are also saying, I am seeing an incorrect amount for the credit on my Koodo bill.I have two lines on my new account.Each line was promised a $55/mo 20GB line with a $20/mo credit on each line.Additionally, because we were adding two lines on the account, we were promised another $5/mo credit on one of the lines. This is what my bill shows: These are not the credit amounts that we were promised!Can someone please get this corrected for me?