Cant transfer number from Telus to Koodo

So I just got a Koodo phone and sim, account is all set up but every time I try to go to the number trasnfer thing on the Koodo site, it tells me that the account number for my Telus number is invaid which makes no sense as its the current phone I’m using and I thought Telus and Koodo were under the same company.

Also cant seem to actually talk to a rep to get this issue sorted out, the chat bot refuses to get me a callback

Any suggestions?