Managing your Services

Just last month when I was out wandering around I looked up on my mobile phone the location of stores selling Koodo top up vouchers. Because the one place I went to didn’t know what I was talking about. Which was odd since they're on the “list” of places selling them.Anyway I found a map showing the nearest locations. So it directed me to this little mobile phone repair shop that sold top-up vouchers. It was convenient because it saved me a lot of time and trouble as I wouldn’t have known they sold them and I would have had to take a bus instead of walk a short distance.Now I thought I would try again- see what is closest since I am out. Nothing. No map. Nowhere on the site and nowhere on the internet. It suddenly doesn’t exist.Then how was I directed to that repair shop? It certainly isn’t in the “list” of store chains that from my experience often do not sell Koodo Prepaid vouchers despite them being on Koodo’s “list.” (Some Pharmaprix and Brunet locations don’t sell them.)That repai

There is nothing wrong with the card. All the information matches. It has been used for years in automatic top-ups, but suddenly I cannot use it to purchase add-ons for a pre-paid account. 

Hi Everyone, When I renewed with Koodo last year (December 31, 2021) with phone upgrade. I have a service agreement for it as well. Now the service agreement says “ Agreement End Date: January 31, 2022 renews month to month” What does this means? Am I still into an agreement with them and if I’m in an agreement which renews every month automatically until when (24 months) ?

I don’t understand why they would turn on a feature that I needed to wait over a week to disable and only after posting on this forum, how long is this going to take now to resolve?! Someone at Koodo enabled voicemail feature on my phone.

I will leave for China for a long period of time. Can I suspend my phone online?

Good afternoon!I have transferred my phone number to Koodo from Public 2 years ago, and trying to change number at Selfserve but have an issue.For some reasons, whenever I try to change it, it automatically skips the option page and goes directly to Transfer status page.I already tried to fix it with rep 2 month ago, but still it is not working at all.Does anyone have any similar experience? 

how do I connect my pc through my phone?

I am the owner of the 4 plans on my account for my family.For some reason the Billing notification was texted to one of the other plan users. How do I stop this?I should be the only one getting the billing information as no one else should have access to this.

i’m in China with intl easy roam, intl voice roam and intl data roam, not able to make calls to the numbers in canada

Trying to pay my bill on-line by Credit Card. Message that “transaction didn’t go through”. Not first time. Nothing wrong with my credit card and I tried 5 times with same result. Koodo can’t keep their interfaces  with financial institutions working. Koodo should spend more time trying to be SMART instead of trying to be CUTE. You want my money, get some stability in your systems.

Phone has about $300 left on tab when was lost/stolen.  Device Care Complete (Asurion) wants $400 replacement fee.  Fee not based on my cell at all as it was a refurbished model now several years old.  Based instead on a new model of same type, yet they are still only going to replace it with a similarly old model. How foolish of me to pay the $15 each month for this useless insurance scam.   Any suggestions?  I tried calling Asurion twice but got the same hard line. (Take it or leave it.)  If I had known how little goodness there was for me in this insurance, I would have been a fool to buy it.  Pass that on!

When traveling it is usually a month at time, 1st of the month to the end of the month, the Easy Roam charges are maxed out per billing cycle. My billing cycle is mid month to mid month thereby instead of maxing out at $240 (for USA) I get billed $12 x 15= $180 for first half of the month and of course another $180 for the second half. $360 vs $240 if my billing cycle was say 1st of month to 1st of next month. How do I change my billing cycle.

Has anyone noticed the charge on your credit card is higher than your top up purchase.?I just topped up $70 plus the GST for total of $79.10. The online transaction shows charge of $79.10.  Checking my credit card, the transaction is $80.48.  I looked back at other previous transactions and found the same thing. I believe the Quebec tax would works out to $80.48, but I live in Ontario.  

How do I transfer my account from my father's name to my own name?We are no longer on speaking terms and I wish to have my account fully in my own name and disconnected from My father, I have read over a lot of things and I have no clue what to do.

Hi, I got my new koodo sim, never used it as I had to visit back home and now I am.not in Canada, trying to get in touch koodo but chat only allows callback but not to international number. Please contact so I make payment arrangement.  Apparently I have some bill due.  Thanks

Hi,I have a prepaid plan with 100 Canada-wide minutes.If I make calls to 1-800 numbers (or toll free calls) - do these calls count towards the 100 mins that is available in my Prepaid Plan?Thanks. 

I am having the issue  with Stream+ and can’t activate any of my streams that I signed up for! Getting the same service unavailable. Thank you for your help 

Same issue as a lot of other people here, I just got my bill and it does not show the credit of $15.00 that was listed for my new phone,  $60/month 20GB sale to be $45.00 for 15 months. I attached a screenshot of my bill,  hoping someone can help fix this issue so I don't have to cancel 

I was called by a koodo rep today (showed telus). At first the rep was courteous and asked how I have been doing. Then he tried to sell me home security, which I promptly turned down. He was uncomfortably insistent. I had to turn him down 4 times, each time explicitly stating that my decision is final. I told him I am not interested in extra services and I will only proceed if he has a promotion regarding my existing service. He then tried to sell me new services twice more. At this point I am frustrated and told him enough is enough. He immediately hung up on me. I have been koodo customer for 4 years and what a bizarre experience and a terrible business model. I had politer calls from chimney sweep scammers.  Do this happen to others?

I am interested in the home phone. On the Koodo site Legal Stuff it says $5.. for first year per month and $20. on the 14 month . I s this still current???????

I was offered a new plan but I have 2 phones on my plan and it only shows the upgrade on 1 line

Would like to cancel  one of my cell phone numbers on my account and cancel insurance for this number as well. That cellphone and sim card physically doesn’t exist anymore. Online assist trying to arrange the rep’s call back on this number.  What the way to reach the real person? Or ask rep to call on another number?Thanks!

I just recently upgraded my phone but not my plan as it’s grandfathered. I have a plan that has Unlimited Canadian minutes incl long distance. HOWEVER in my service plan, reminder I did NOT change my plan with the upgrade, it does acknowledge the Unlimited Canada wide, but in the section “Included Services with your Monthly Rate plan” it has Canadian LD rate and Pay per Use Access CND LD. I’m just looking to confirm all is still okay with the original plan and I’m  not paying for LD in Canada. I do understand, I do have to pay the pay per use rate for International (which I never need so it’s no loss). Thanks in advance. 

Hi All,Please i need help activating call forwarding remotely. I travelled out of Canada without activating it and currently need to do so now. Is this possible? or do i have to be in canada to activate it?

Since I’ve had an account with Koodo, my bills have been coming in paper form and I want to switch to E-Bill and receive SMS/email notifications. However, when I try to set it up, this pops up on my screen and it’s been happening since November 2022. I come back for an hour and still this issue persists. If there’s anybody, ANYBODY that can help resolve this issue, that would be great! 🤗