I’m a post-paid customer and I want to activate Call Forwarding for $3/month. But it is not among the choices presented under Manage Add-ons. Is anyone else having this issue?
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Userlevel 7
+4
I am still seeing the “call forward add-on” the the addon area. Could you try to refresh the page to see if that can help anything?
I’ve tried relogging in and refreshing many times to no avail. But I just discovered that the Call Fwd Add on is available on my second phone line which was added about 6 months ago. Unfortunately that’s not the number I want to forward.
The phone line that I can’t get forwarded is on a promotional $30 plan that’s no longer offered. Could that be the reason I can’t get call forwarding?
Userlevel 7
+4
The phone line that I can’t get forwarded is on a promotional $30 plan that’s no longer offered. Could that be the reason I can’t get call forwarding?
I assumed you have checked the current addon and the call forwarding wasn’t there?
Let me flag a rep to look into it.
A
Hello
Userlevel 1
I had the same issue and had to schedule a call-back. There were some $0 add-ons on my line that were blocking the addition of the call forwarding add-on. We did a little spring cleanup on my addons and then I was able to have it added.
I’m having the same problem. Call forwarding add-on is not available in my list of add-ons. It is on my husband’s account. He’s been a Koodo customer for less than 2 years, whereas I, 12+ years.
I am currently in Mexico and want to forward my Koodo calls to my Mexican phone. I tried the Chat service to schedule a callback to troubleshoot but Koodo doesn’t make calls outside of Canada!! I can’t even arrange for email communication.
I was successful with removing $11/day US Easy Roam but am not given the option to remove any of the following add-ons that remain:
$0 2GB
$14/day Easy Roam INTL
International Data Roaming
Pay-Per-Use Intl Long Distance
Koodo VoLTE Access
International Voice Roaming
Can someone please help?
Thank you!
https://www.koodomobile.com/help/call-forwarding
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