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3930 Topics
S
SYJBeginner
asked in Plans & Add-ons
Change plan Bill change?

I just changed my rate plan at t my beginnging bill cycle date. This is my first bill and the bill came up to me today. I saw it but i was not satisfied, so i changed it today. Up to now, my current bill doesnt change a bit. Do i still need to pay the same bill this month? because the new bill of my change of plan starts next month? Not sure.  

902
Bernard Koodo
1 year ago
L
Lou
asked in Prepaid
New Glitch Pre-Paid Sign-In

Somewhere along the line when signing into Pre-Paid, I started getting a notification saying “We’re just making sure it is you” and I have to enter a 6 digit code which is sent to me. This is fine and has been working until today.Today it is not accepting the codes Koodo is sending (says Invalid Security code). I tried the 1st code 2 times, then I had Koodo send another code and tried that one - no luck. It is possible with the first code I entered I could have made an error (don't think I did), but the next 2 times I triple checked to make sure they were correct.I have one try left - even though I have tried 3 times and it said I only have 3 attempts.Is anyone experiencing this?   

1162
L
1 year ago
F
Freddie73Rockstar
asked in Plans & Add-ons
Changing data plan?

I'm thinking of changing my data plan, when's the best time to do this? Last time I change half way through my plan and I got charged for it.

2192
F
1 year ago
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Ron FranciscoBeginner
asked in Billing & Payments
I will be holidaying in Cuba for 3 months and I have a Cuban SIM card for my phone, will there be a problem replacing the Koodo sim card with it???

I will be holidaying in Cuba for 3 months and I have a Cuban SIM card for my phone, will there be a problem replacing the Koodo sim card with it???

452
R
1 year ago
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Esma AbibulayevaBeginner
asked in Billing & Payments
Payment issue

I’m a prepaid customer, have a problem with billing this month, now my account was suspended. Every time I try to add funds the system shows the mistake. I alredy tried replacing my debit card info, but it still doen’t work. Does anybody can suppose how to solve this problem& Thank you!

1091
R
1 year ago
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cjb219Beginner
asked in Billing & Payments
Halting old KoodoMobile/PC Mobile monthly bills

I was part of the old migration of PC Mobile customers to Koodo and have since closed out that account. However, every month since then I continue to receive a monthly billing email even though there is no balance on the account (and the account should be closed I would assume?).Is there any way to resolve this communication myself, or do I have to just try to get customer service to dig into that old account and manually shut it down somehow? I appreciate any assistance or ideas you may have! Thanks!

731
G
1 year ago
Papamusqua
PapamusquaBeginner
asked in Other
France - code RIO

My wife wants to get a temporary SIM card in France. They want to know her "code RIO". What is that?

932
D
1 year ago
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Anant1492Beginner
asked in Other
not receiving messages from CIBC bank for verfication

Hi I recently ported to koodo and observed since than that I am not receiving any verification or bank messages. can anyone help out.

361
Sophia
1 year ago
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HullabalooBeginner
asked in Plans & Add-ons
International calling not enabled / pay-per-use add-on missing

Hi there,I've had the Long-distance add-on for years and have changed my base plan several times. It was never an issue. After I changed the base plan today, I am no longer able to call international numbers because "International calling is not enabled". From other responses in this forum, it seems like I'm missing the "pay-per-use" add-on for international calls. That's not showing up in my self-serve, so I can't fix it myself. Callbacks can't be scheduled until tomorrow, and I'm relying on this for work.Please help. 

873
H
1 year ago
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dlwrmaBeginner
asked in Plans & Add-ons
Plan for my new phone

I bought a phone recently with $0 upright and a $60 koodo package. Later I realised I did not need 25GB of data and wanted to downsize my plan but my self serve account was only showing me a plan of $65. I asked  the best buy employee I got the phone from and he said I couldn’t downsize my current plan, only upgrade it. Now however I see a better plan on my self serve account with $55 p/mo. Can I change my plan to this without it being a problem?

1222
D
1 year ago
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Heather O'SullivanBeginner
asked in Billing & Payments
Rebate for lack of service ?

I live on Gabriola Island where we were recently impacted by a 6 day service outage last month due to the main Telus line being severed between Gabriola and Vancouver Island. We lost all service at our home and had to drive several kms to pick up and send messages. Other Koodo customers in the community have received a rebate/compensation for the loss of service but my family has not. I attempted to ask about the situation using the Koodo digital assistant but my question was not understood by the system. All attempts to schedule a callback failed. What is the best way to follow this up and obtain our credit?

933
A
1 year ago
Sha P
Sha PAdvocate
asked in Billing & Payments
I got a debt to pay and im struggling to contact anyone to get it resolved i need help finding the right person

koodo says If you don't pay on the date you've agreed to, your service will be suspended immediately and a reconnection fee will apply, but for months my bill was built up they even saw the activity was zero but it rose to 400 before they decided to stop it i need help i need a number to contact cause this thing is has me pulling my hair out just want it resolve so people dont contact me again and just dont want anything to do  with koodo anymore besides paying my bill late by a few days i always paid until i had no sim card i never once had access to koodo self serve and i was had been with koodo for 2 years the help from koodo was really poor their system is D tier and its bland like the only way to reach koodo is having them reach you like if only you i might be disrespectful but the service is lack luster so someone please give me aid so i can go play my games 

144820
Sha P
1 year ago
MZ_JC20
MZ_JC20Connector
asked in Prepaid
Is pre paid self serve down ? I need to report sim chip as stolen

Urgently need to get into my account but I keep getting a page that says - “Oops!This page is down or unavailable for maintenance. Click below to return to My Account page”is this something that happens same time each time? If so when should I expect it to go back online?I have tried a few different browsers and got the same result…. Thanks in advance !!! 

921
Dinh
1 year ago
K
kevinhuang1_
asked in Billing & Payments
Are Koodo Bill Payments classified as Recurring Bills by mastercard?

Are Koodo Bill Payments classified as Recurring Bills by mastercard?

451
Allan M
1 year ago
O
onononConnector
asked in Plans & Add-ons
Can't receive text international

I am prepaid card user, I paid $25 for Unlimited text international, i am traveling outside Canada at the moment, and I cant get any sms from Canada please help, urgent😭 what can i do

1264
O
1 year ago
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strawberrycloroxConnector
asked in Other
can't receive calls from one specific number/phone

I swapped in my new sim card yesterday and now find that I can’t be called by one specific friend. When they call me, they hear the dial tone but I don’t get any indication of a call coming in. We’re both able to call other people and receive calls from others. We haven’t blocked each other. We’re still able to text each other. What’s up with this.We shared an account with Fido so we called them and they were also very confused.

1506
S
1 year ago
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DamonT00Beginner
asked in Plans & Add-ons
Want to lower a phone plan but there are no cheaper options.

I’ve switched to Koodo in summer of 2020 for the promotion they have with the LG velvet, and have been paying a consistent $56 every month w/ taxesI want to lower my phone plan to something cheaper but they don’t seem to have anything under $50.The help and FAQ pages don’t seem to help either as they don’t have anything to allow me to switch to a cheaper option.

3723
Dinh
1 year ago
S
Seb QuiOrganizer
asked in Other
1 app not working while on data

1 app, Stingray music not to name it, is not working anymore while I'm on data only. It works fine on wifi. I searched the internet, reinstalled the app, reset network settings, checked permissions etc. Tried pretty much everything I could find on google.Funny enough, when i reached my max data usage last month i was using the app and it hasn't worked since (koodo had auto disabled my data until the end of the month) Dont think that's possible but wondering if Koodo somehow could have blocked the app from using my data. Just can't find a way to get the app to work on data anymore.Any idea?Many thanks

1356
S
1 year ago
L
lbeatyBeginner
asked in Other
Going back to previous phone

Is there a charge to go back to my previous phone as I like it so much better.  I do not get all of my messages all the time even though notifications are on.I do plan to keep my phone as a back up.  My tab is paid off at end of December.

483
G
1 year ago
K
kevinhuang1_
asked in Billing & Payments
Employee Discount Application - Who to Contact?

Hi,I’m looking to cancel my application for employee discount so it doesn’t remove the bill credits I currently have on my account. Is there someone I can contact directly to ensure the application doesn’t get processed?Thank You

12044
A
1 year ago
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nicholemgorkaConnector
asked in Self Serve
Adding a Tablet

I’m definitely overthinking this - shiftworker brain. Help me out.I’m trying to add a Samsung tablet and tablet plan to my account in self serve but when I get to the check out it asks if I want a new phone number or to transfer my existing number - I still want my phone to be my phone with the same number, and the tablet is for me but is not going to be my “phone” - unsure what to select? Want to make sure I’m not somehow accidentally cutting off my cell service. 

2291
D
1 year ago
R
Raik44Connector
asked in Billing & Payments
What is Rate Plan Change Charge

I changed my rate plan last month and now I have a flat $15 dollar charge for “rate plan change”. To me it doesn’t sound like a pro-rated charge between the 2 plans - as I think it would be named differently and not be  flat $15. No one told me it would cost $15 to change my plan….Can someone explain this for me?

19397
R
1 year ago
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Harley2003Beginner
asked in Self Serve
2nd Phone plus Sim on Account, but can't activate ( e-mail missing from Koodo)

Hi, we are new to Koodo and Ordered 2 Phones plus sims . The first one arrived and we activated it with the e-mail setup/ self serve no problem. Now the second phone arrived and we did not get an second e-mail or an option in the account to activate. Can anyone help? ThanksEdit:  2nd phone (sim) is not showing in the account.

774
H
1 year ago
M
MrlruelBeginner
asked in Billing & Payments
How do you chat with a real person..

I over paid my balance and switched phone companies. I have a remaining balance which I would like to get back. Now the computer is too stupid to understand the request. So how do I speak with an actual human? Or how do I request my money back? 

3852
D
1 year ago
S
szchookieBeginner
asked in Plans & Add-ons
Plan possibilities when you get a new phone

I am on a 45 dollar plan and my tab has been paid off. I would like to get a new phone but keep my old plan.  Can I do this and still do a tab? From the web info, it seems that I would have to move up to a more expensive plan. I certainly don’t want to do that.

892
D
1 year ago

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