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Question

Why cant I downgrade my current plan????

  • January 11, 2023
  • 2 replies
  • 745 views
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I have NO tab and NO add-ons.
I simply want to downgrade my plan from my current $35 plan to the $15 starter plan because I use less than 100minutes/ month and never use my data.

If Koodo wont let me downgrade to this $15/month simply because I am not a new customer, that is complete BS!

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    2 replies

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    • Dennis
    • Mobile Master
    • January 11, 2023

    You are totally allowed to have that plan even if you are an exisiting customer as it is a government mandated plan.

    You just need to request a callback from koodo to be able to switch to those plans

    https://www.koodomobile.com/en/help?autobots=rollout

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    Mayumi
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    • Goran
    • Mobile Master
    • January 11, 2023

    I suggest moving over to prepaid if you want the 15 dollar plan. It has international sms vs Canadian for postpaid and you cannot get hit with any overages if there should be a time you go over for any reason.

    Sophia
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    Mayumi
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