Managing your Services

I was trying to pay my bill using credit card, it always shows it didnt go through , either start it over or use different method. ive tried couple times, its still not working.

I have an “application charge” on my most recent bill but didn’t use any other application. I also can’t find the name of the application in order to cancel or dispute it. How do I dispute this? 

After a promotional phone call on Friday,  my account now has two phone numbers.   Could someone explain why?   I’m awaiting a new Tablet as part of a promotion .  Would that have anything to do with the 2nd number?   Just guessing.  I’m really confused right now.  

Hello,I used Easy Roam for the first 2 days of a trip to Europe and was charged  $15 for Easy Roam for each day (2 x $15)  and also  charged for ER/VC  ROAM/VOY in ‘Airtime details’  also exactly 2 x $15 on the 2 days I used Easy Roam.2x15 Easy Roam2x15 ER/VC ROAM/VOY for the same 24 hour periodsI have just chatted with the Bot on Koodo Assist who says  that with Easy Roam a user will not incur pay-per use charges. How do I get a refund for being charged twice?  I have now got an eSIM set up, removed Easy Roman and should not have any further issues. In addition 1 single text I sent at 16:06 CET time today (has been charged as 5 separate texts resulting in a total charge of $3.00 instead of 60 cents. How do I get these charges removed from my bill? I am abroad I cannot schedule a callback about these charges - double, quadruple billing. What options are available. Thank you.

I paid 50 dollars/month for many years, and didn’t change my plan to more expensive one, yet this February I received a 5$ increase not including tax. What is it? Can someone please explain.What does expires mean? I didn’t have any tab plans or other time-limited contracts.In addition to that, my plan now doesn’t show any relevant info in dropdown:I compared Jan and Feb bill and they differ only in 50/55 number, that’s it.How to revert it back?Thanks.   

I currently have a Koodo plan but would like to change to a new plan.I would like to confirm that my number won’t change if I do this.

My tab balance is -0.45, I want to upgrade my phone. I go to pay off balance and they want me to pay 36 which is my tab payment. I am wondering what happens to the left over money. Does it go towards my remaining balance of my upgrade? thanks 

when I logged in to the website, it keep telling me to link an account but when I hit it, it open a new tab with Koodo digital rep and it not make any help for me at all. If anyone know why, please help me out with this. Thanks

Good DayHaving some network issues.  Either something has changed on Koodo’s network, or its the change in my plan.I’ve been tethering my laptop for years with  my koodo cell plan.  Firing up quick L2TP VPN tunnel to access a machine via RDP in emergencies when I don’t have access to wifi/lan internet.Up until a few months ago, had 8 gig of data, with 1 to 4G of monthly usage…. Usage not more, unless my home internet went down over night while listing to podcasts while sleeping (I cap my cellular data to 1G above current usage to stop excessive “uncontrolled cellular data blow over” during local network internet outages).After a Kodoo +$3 dollar/month extra 25 G of data kicked in, I’ve started to noticed some network issues with browsing on my cell phone, and massive network issues with tethering.Issues: 30-100% ping loss from a android terminal session and windows CMD prompt Unable to connect to VPN most times, and when able to connect, is super flakey Web browsing on my PC works; but

My last month bill was 65 dollars instead of 45. please change 

If I have two other people on my Koodo account, and I, the account owner adds the stream+ to my account, can the other two people also use the stream+?

Did anyone else receive an email from Koodo notifying you that the Stream+ will now cost 28$ instead of 25$? 

I had set up a payment arrangement in January. The first payment was due February 3rd 2023. I received an email “payment reminder” on February 3rd 2023 that included a click to pay link. Here is the email I received! I clicked on the botton and made the payment! Here is a screenshot of the payment made! I have called and was told I was a liar and no payment was received. After getting upset, I was told it would be looked into. It has been over a week….. and the issue is still not resolved. If this isn’t fixed today… I’m cancelling all accounts in our household (5 lines) and going elsewhere. Terrible customer service!!!!!

A few times a month I receive spam text messages from (myphonenumber)@msg.koodomobile.comand conservacaoerestauro@unisa.brThe text says that I have a refund from Koodo.Can these please be blocked?  I find it concerning that they are using koodomobile.com - I never had these issues with Telus.  

If I am travelling abroad and have turned off roaming, can I still text for free if I am on the hotel wifi?Sorry for being so clueless !

I have paid off my bill a couple of weeks ago and since then it has said my amount due is paid. My bill cycle ends on February 25th it says. I have a message in my billing saying “Balance Forward: $0.00 ” and it says this: Previous month's balance$0.00Late payment charges will continue to apply if payment is not received before Feb 21, 2023.im very confused on what this means can I just leave it or do I need to do anything about this and do I owe anything? It literally says my payments are all up to date.  I ordered a SIM card online but it took too long to come so my original billing date was going to end on the 21st but I ended up going to a Koodo booth and getting a SIM card and he moved the end of the billing cycle to the 25th and waived the other fees for my SIM card that he cancelled.  this will be the end of my first billing cycle and I have paid off everything to my knowledge as is says I have no payments due as I’ve paid off everything on my billing. 

Hello!This month (february 2023) bill I was charged double. I went and review my bill and noticed that two plans are being charged. I changed my plan a few days ago, and currently both plans (old and new) are being charged on my account. I understand the mistake, but I would love this to get fixed and only be charged for the actual plan I am currently using.Hoping this will get fixed soon! Thanks!

It seems alot of people are having issues with the add on of Stream+. Not sure I want to add the hassle, but I have another question... what of you wanted to add Stream+ but dont want apple TV? Do you have to take it as part of the bundle? I hate apple and apple os and products. Would not be worth taking a service ( whether or not it is available , as so many users are having issues with it anyway) when I don't want that part. Will you be fixing this Stream+ service unavailable issues soon? And by then, will you also offer the bundle without having to have appletv as well?

I am wondering if it is possible to add another family member and pay the password sharing fee through the Koodo streaming service?

Greetings,I have a phone and data plan with the following addons:  1000 Intl LD min Bonus V2  Pay-Per-Use Intl Long Distance  Koodo VoLTE AccessI can text the US w/o being charged but I don’t know if I can text Austraiia and Europe.  How can find out what my plan allows.  This info does not appear to be findable from witihin my account.Thanks in advance.

I recently signed up for the stream+.I currently subscribe to Netflix and Apple+.Will these accounts be automatically rolled into Stream+?I want to avoid paying twice each month for these subscriptions.

Looks like I can’t login to my account anymore so I’m assuming the account is closed. I just wanted to confirm that I won’t be charged anymore for Koodo Prepaid. Thanks in advance. 

We, too, were surprised to see the $3.00 charge on our February invoice.  Looking back to our January invoice I did see the notification about this on the last page.  Never did receive an email about this though!  Looked at “Manage Add-Ons” and it looks as if once this feature is cancelled, it will cost $5/month to reinstate?  Is that correct?

How can I get in contact with customer service? Been trying since Thursday and the one time chat assist actually loaded it told me callbacks were not available. Since then it doesn't load and I have tried about 100 times on multiple phones, tablets and two computers. Why is there no phone number? This is ridiculous, I want to speak to a rep on the phone

I don’t want to wait for the SIM to be shipped but don’t want to pay the $50 activation.  Can I buy it in store and activate through self-serve online?  Is it still $5 for the SIM in store?