Managing your Services

On Prepaid: I stopped paying for a prepaid phone number as I was away from home for more than a month. It’s not over 90th day yet, so I can still see the option to Reactivate Account.If I make the payment now, how much will I be charged. I see the balance $15 dollars but then if I pay it, I am not sure I will have to pay for the 2nd month and 3rd month (current period) or not. Please let me know if someone was in similar situation before. Thank you.

I’m travelling in Mexico for 6 weeks. Upon arrival I switched out Koodo sim for a local Telcel sim. During the procedure, the Koodo sim was lost. I want to cancel Koodo sim, continue to use Telcel sim and upon return to Toronto, purchase a replacement sim from Koodo. I am on a 2 year plan and realize I will continue to pay my monthly bill I am concerned that if I report the phone lost (as it appears there is no lost sim option) and and use the Telcel sim until I return, that this might render the phone inoperable. So can I report phone stolen and continue to use phone successfully with the Telcel card until I get back to Canada? I need to protect myself from having stranger use my old sim and placing calls which I'd be responsible for.please advise.thank you,Michael Irvine    

If I add a line to my account will the data be pooled between my two lines?  

When traveling (Mexico in this case), does “data roaming” need to be turned on in order to activate easy roam? There will not be additional charges, on top of the $12/day, correct? Thanks!!

Hello guys. I asked you before phone bill receipts. Some people answered me, thank you. I remember your answered invoice, I asking you again about Phone bill receipts because I have to tax return. I need to get a refund on the tax on the phone bill. In that case, is it okay to invoice?They said receipts. And should I print out those whole invoices during last year?  

I have a Samsung phone given to me by my relatives living in Canada that I want to use here in my country, but it is locked, and I have no idea what network they used before or how to unlock it. I'm hoping someone here can give any tips. thank you in advance😊 

I have tried to pay my bill online a couple of days before, but it always shows, "The transaction didn't go through…..". My wife and I have similar accounts, but only I have this problem. I even used her credit card but no positive results. Yesterday I had to pay through a bank, today is the due date, and Koodo still hasn't notified me of my payment receipt. Even 'Self Serve' is still showing me the amount due. Not sure if it will affect my credit score.

I work right by the border between the US and Canada and received a message that I was roaming and would be charged $12. I was wondering if there are any solutions for this considering I will be working right by the border and forsee this as an on going thing… Thanks.

I received the following message from this number. Assumed it was spam.---ServiceOntarioWe sent you a return on your previous licence renewal.Text "1" to view details.Text "STOP" to stop receiving notifications from ServiceOntario.---The phone number is 1-437-655-6764.I sent the text, “1” to them by mistake about 30 minutes ago because I didn’t recognized it is a spam.Can this be protected by Koodo?Would you please advise me on what I should do not to lose my money with this?

where can I look at history of phone calls

Hi,My 1000 min international calling in add-on is not working. Can you give me a instruction to use it?Just hit the country code, area, phone number; is it right?My ending phone number is -4776.I am going to call to S.Korea and I want to know how can calculate the 1000 minutes.Thank you. 

Several months ago I switched from Koodo to Telus because of the lack of accountability when issues arise. I am reminded each month when I receive my Koodo “bill” showing that they owe me $58.02, that I have yet to receive my promised refund cheque. Is this to be a never-ending struggle?

Phone broke. Put SIM card into another phone. Unsuccessful at SIM Network unlock, need PUK after putting in wrong code. Help please.

I “chatted” with the virtual assistant and requested a call back. Get the call back. Press 1. Rings for five whole minutes and no one picks up. So the whole call back thing is fake right? Just another ploy to ensure my issue isn’t resolved? I truly despise Koodo and its owner Telus and will be switching providers today. 

My account is in my name.  How do I add my daughter to the account so that she has the ability to upgrade her phone in the store without me being there?

Hello,I have an IPhone SE (2020) with IOS 16 and I am unable to activate the Wi-Fi calling feature. I really need this because cellular signal is very poor in my neighborhood.Can you help ?Thanks.Marco.

I paid my mobile bill on 27 january 2023, but it is still not cleared. The due date is 31 January 2023. I called the bank they said transaction successful. I don’t where should i contact

I’ve purchased an add-on for international long distance, but when I try to make a call it says international calls are not enabled and I don’t see anything in my self-service add ons to enable it. Can I please get a rep to enable the international calling for me. 

Hi there,I recently left Koodo and have credit on my last bill (showing negative number). Is there any way I can that paid to a credit card or bank account?Thank you-Guillaume

With the Hurricane Fiona that occurred in October 2022 Koodo responded with free data for residents of Prince Edward Island. I took advantage of the free data since we were out of power for 8 days. I got charged over 200 $ for the usage of the data and Koodo told me I will receive a refund with my next bill which never happened. Where is my money? 

I don’t really understand how two numbers works on one phone, as I’ve never had it but I would like to try it (business/personal) possibly. Currently my employer pays me a stipend to offset the cost of my data and use one number for business and personal, but I am considering getting a second number for business use only. I would rather not have to carry two phones though, and I understand I can do this with two SIM’s. I have an iPhone 12Pro 128gb that I just ordered from Koodo. Can I have both numbers on one voice/data plan or does it have to be one number per plan? Also how do I separate contacts for personal/business on my phone once both numbers are activated? Thanks in advance for the help, cheers.-G-

I've tried turning on wifi calling and get the above error message.   I'm a monthly customer.  I've read the article about wifi calling and VOLTE.   the VOLTE option doesn't appear in my Google pixel 3a settings either.  Koodo assist is no help and there doesn't seem to be an option to talk to an agent.  Please help.

An older family member has an LG C441  flip phone.  She has no need for data or texting; she only uses it to actually call people.Will it continue working next year or does she need to upgrade? Here’s some quick specs:------------------------------------------Network and DataSIM     1 Mini-SIM2G bands     GSM 850/900/1800/1900 MHz3G bands     -4G bands     -5G bands     -Technology Data     GPRS/EDGE------------------------------------------Read more at: https://hardreset.guru/lg/c441/ 

It just doesn’t work, ctExcel is missing for the list of telecom companies to port from, and when I chose telus (the network that ctExcel uses), I wait for 2.5 hours and nothing happens.I try the customer support call back, the calls get instantly missed, ALL 3 OF THEM, instantly goes to missed calls WITHOUT ANY SOUND OR NOTIFICATION.Why is it so hard to talk to a real person here? Please help.

I've been a prepaid customer since 2013. I've always managed my account through self-serve.A few days ago, I got a voicemail from a Telus/Koodo retail kiosk at a mall close to my home. I've never dealt with them before but they knew my name. They offered to "upgrade" my phone and plan. Since I'm not in the market for either, I didn't respond.Today, I got an email from Koodo that says:"We received a request from a retail location to access your Koodo Prepaid account. To receive support, please provide your authorization code to the representative in store. "As mentioned, I've never dealt with Koodo retail and never requested support from them. Is this how Koodo is trying to lure people from prepaid to postpaid?