Let me flag a rep for you

Hello @j4v4n! We applied all necessary adjustments on your account (for the past two bills + the next 22 billing cycles) and you check your new amount due in Self Serve. 

Thanks for the speedy fix!! Much appreciated :)

I have this exact same issue. can someone look into my account also please? 

Also why doesnt a prorated credit apply for the prorated first month? 

@JFLK please create your own post with a screenshot of page 3 or 4 of your detailed pdf ebill from self serve that shows your plan and missing credit. Make sure you black out Any personal info

Partial credits for the prorated first month is messy. It also means a partial credit for the final month which is also not prorated. It provides koodo with extra complications and likely something that koodo doesn't want to spend money on