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Your website has completely changed and I can’t seem to add data to my husbands phone.  I’ve used his email address and phone number to set up an account but they keep saying the email is already known.  Yet I can’t add data?

Your website has completely changed and I can’t seem to add data to my husbands phone.  I’ve used his email address and phone number to set up an account but they keep saying the email is already known.  Yet I can’t add data?

Are you on a prepaid plan?

We pay as needed for add on data but we are on a prepaid plan for our monthly bill.

Sorry I don't quite understand.

Are you on a prepaid plan or a monthly plan?

A prepaid plan you need data boosters and you can never incur overage fees.

A monthly plan you can incur overage fees.

 

Maybe telling us the plan your husband currently have can shed some like as well. How much is his plan and what does it include? 

Hi, we have a prepaid plan and we added data boosters as needed.  Heather

Thank you that clears things up. 

Are you registering for prepaid is does he have an account already? Is his prepaid line currently active? 

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