Managing your Services

I never receive any text offers from Koodo, like the summer deal that I heard about that I want. how do I get these deals if I never receive text notifications with offers?

If a plan goes out of market between the time I sign up and the time I activate the SIM, will I still be able to get it? How many days can elapse between sign up and activation? 

I currently have an iPhone XS and I’ve ordered an iPhone 14 which is supposed to arrive tomorrow. I can’t quite figure out if I can simply just switch the SIM card from my current phone to the new phone or if I have to go into a Koodo store and have them do something on their end. I’ve been googling it and some websites say it’s fine and I can just swap it myself and be fine but others are saying it takes a different type of SIM card and I will have to go in.Any help is appreciated 

Is there any difference being on Koodo VS. TELUS when it comes to coverage area’s? Does Koodo have poorer coverage than if you have a more expensive plan through TELUS directly even though they share the same network? TIA! 

Can anyone make any suggestions on how to downgrade my plans. I tried online in self serve with no luck, tried callback request with assist but have been waiting 16 hours (also put in another call back request 30min ago), any other way to achieve this? I unfortunately cannot go to a store as I live outside a city.

As someone who seems interested in 5G technology, came to my wonders on whether or not Koodo will be adding 5G in 2023? I am a Koodo customer, and my Koodo iPhone is displaying 5G network options in it’s cellular data settings.

How do i activate international calling? i have the international call package and have looked in the manage add on tab for the option as per the chat bot but its not there. i need to contact family back home and cant wait a day for a call back

What happens to the remaining phone numbers on my account if the primary account transfers to Public mobile?

The summer sale plans are only available to new sign-ups which requires purchasing a new sim. Can I do that then transfer my existing number to the plan?

Hi, i have used plan about 50 dollars. I wanna change my plan from this to a plan between 20 dollars and 30 dollars but i can't find the fee of plans on self-service. please tell me the way.

I was charged for my old plan and new me, I’m guessing because I changed it on the first day of the month. I tried requesting a callback before and never received one. I just want this fixed and it’s seems so complicated to get this resolved. 

Hi, I was wondering if Koodo accepts multiple pre-authorized bill payees. I want to pay a portion of my family’s bill (say $50 of the total). Will Koodo charge me $50 and then the rest to the other payee or treat me as the lone payee and charge me the whole bill?Any clarity if greatly appreciated!

My phone doesn’t register a call when Koodo callback phones me - it just goes straight to voicemail. This doesn’t happen with any other number, including other callback systems.In another forum, I saw Fongo recommended but I am unable to access my account - I have one registered but it won’t let me sign in and when trying to reset the password, the email never went through (even after verifying the correct spelling).Is there a number or email that I can use to connect with Koodo? Feels like a frustrating chase. Thanks for your advice.

Hey guys, I have a quick question for the community ! I am a student currently based in Paris. I am planning to move to Canada, more precisely to Ontario city.  I will be in the need to remain reachable at all time in order to stay in touch with my parents. Do you think/or know if KOODO is able to deliver me a SIM card outsite of Canada (in Paris) so that I can activate it once I arrive in Canada?and how can they help me if I have troubles activating my line once in Canada ?Thank you in advance for your answer you all !!!!

I added long distance perk on my plan but when tried using it, voice mssg that it is not activated and has to call *611, and has to schedule a call back.  Cant it be done without calling back as it for obvious reason that it was included in the plan? (Just a suggestion) thanks

Registered for self serve after I got my new Koodo sim card loaded. Now when the official email came though a day later I could not finish registration on self service, cause I did it on a previous email asking to register. How do I fix this?

Hello everyone. I ordered my SIM card from Koodo and it took about a week to receive it. I did not activate and transfer my number yet. I just got the first invoice by email. I understand the first bill includes a pro-rated monthly fee, but the thing is that I did not use the SIM card yet, and the first pro-rated billing period is from May 18 to 28. Will it adjust automatically when I transfer my number and activate my plan? It's May 30 now and I did not use the SIM card yet. 

Error 13h1, unable to use the newly added Unlimited long distance pack

I am checking to see if I can get a better deal for my partner, who’s phone has been paid off for a while. His Plan only includes  The offer I am seeing is:$55  for 40GB with one free perk.Unfortunately the perks here don’t include the international minutes, which the old plan includes (1000 minutes) AND it says “Applicable on Tab Basic”, does that mean I have to pay $10 each months ‘towards a new phone’. I choose ‘shop for plans’, only - so why am I already faced with the decision about a new phone?What do I need to consider here?Very confusing, Koodo!

I have tried to reach a Koodo customer representative since yesterday. I scheduled a callback for several times. However, each time, after I pick up the callback phone, said “hello”, and pressed “1”, I was told that no choices was made. Then the phone was automatic hung up. What can I do to reach a customer representative?

How can i remove subscription to the international long distance saver add-on?

I added a new line for a family member to my account but it’s not showing up in my self serve online. I got a plan for BYOD and just purchased the sim card online. The sim has shipped and I was wondering if the line should have appeared in my self serve by now?Or do I have to wait until inserting the sim card in the phone for it to show up in self serve?

I am prepaid user.Can I setup pre-authorized debit payments from my chequing account for my koodo account?I sae the link but I cannot find "Payment section and beside Pre-authorized payments, select Manage."https://www.koodomobile.com/en/help/setting-pre-authorized-payments

I have been with koodo for almost 2 yrs now and pay 100cad for mine and my wife’s bill. Current bill is 115.64cad dont understand why and dont see any discounts applied which usually keeps bill to 100. I am feeling being overcharged for being a loyal customer and would like to know my options.

How can I cancel voicemail?