I did receive a self-serve registration email but when I click on the link, I just get sent to the basic koodo website. I’ve attempted to register using koodomobile.com/support but typing that in only sends me back to the basic koodo page. I have my Koodo phone number and my account number.
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Are you sure it is the self serve registration email and not your order confirmation email?
I’m pretty sure it is. The email title is “Almost there! Complete your Koodo Self Serve registration now” and a section of the email reads “We're almost ready to set up your Koodo Self Serve account - it's the only way to view your bill details, track your usage, and select your Add Ons.”
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