I have a tab balance and concern about the early termination charges if I choose the new plan available in self serve when trying to reactivate my koodo service. There were no options there to go back to the old plan and I can’t also speak to any of the agents as they can’t currently call me because my service is currently on hold. I urgently need my service back so would really appreciate anyone who has an idea on this. Thank you so much in advance!
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If it is an available plan you an select in self serve, then there will be no tab or tab bonus penalties (early re-payment). There is no need to worry.
Also, you can’t get your old plan back. You have to chose a in-market plan as per the FAQ :
Note: Your current rate plan might not be available upon your return.
and here :
*A discontinued plan is a plan that Koodo no longer offers; therefore, we cannot reinstate it. We are unable to guarantee which plans may or may not be discontinued, but, if your plan is discontinued when you come back from a Seasonal Hold, we will guide you through all of the available rate plans and get you set up with a new one. Unfortunately, we are unable to know whether a plan is due to expire at the time you call to set up your seasonal hold. Koodo reserves the right to withdraw/expire plans at any time.
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