After purchasing the 360 day plan my voicemail and calling abilities have not been working on my phone. It’s leaving a message saying “7b1 your phone is not activated on the network.” Has anyone had success after speaking to a representative? I was on the phone for over an hour yesterday, and they said the issue would be fixed with the next day or 2.
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In self serve does your base plan look active?
Does texting work?
Also did you restart your phone after signing up for the 360 plan?
Update:
They have officially had success getting my phone to work. (In about a day and a half)
They said they had to delete my phone plan and then plug it back into it (no charge/repayment). So all is good.
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