Managing your Services

I’ll try to register online my sim, but in the web page ask for: Which City do you live?I choosed Ontario, but it doesn’t show Markham City or Stouffville (Whitchurch-Stouffville) City.

I have a sim card I got in the mail from koodo when I bought a new phone.  I didnt need the sim card as I had one, but I want to use the sim to give my daughter a line.  I tried to activate it on koodo prepaid, and the message said the card was not available to be activated.   I am also fine to do a regular plan, but don’t see how to do that.  Can someone please help?

On June 23rd my data usage skyrocketed! This is impossible. As you can see I use less than 200 MB a day on average, but on this day it is recorded that I used over 46,000?! The bulk of which is recorded at 8am, when I was driving to work? I am never careful with my data and have never come close to using my entire 50 GB, last month I used 8.4 GB and the month before I used 5.1 GB.  I had a call back and was told that Koodo can’t see what my data was used on, they then referred me to apple. Apple told me they can only see what is using the battery and told me to call Koodo! I am irritated I am being messed around and just want to figure out what happened here so that it doesn’t happen again. I would appreciate advice on where to find answers/what to do. 

Hi. I have a really important question! I have a prepaid card, e-sim and I don‘t have a canadian bank account. So I have to pay via Vanilla Prepaid Card. I know how much I have to pay but I can‘t see my bill. How should I do that??? Billing cycle is 28th June. I don‘t know how to do that and I don‘t want to pay extra!

I have put my phone on seasonal hold but after a while koodo started putting charges on my account, then suspended my account, send my number to collection agency, charged me reconnecting fees...then I had to pay....this all happened while I was out of the country.Just came back yesterday evening.I want my amount to be refunded please asap. 

I needed to pay my bill, and when I logged into self-serve, I noticed there was a promotion for when you change the rate plan, you got a bonus, eight gigs of data for the next six months.I thought that was great, so I  chose the new plan, and entered the promo code. However once I clicked to pay, a new screen came on telling me it was unsuccessful, and it was themnot me and to try again later. I attempted to pay about eight times throughout the night with no success. When I woke up this morning, my account was a suspended.  I once again, log into self serve, try to change my plan and apply the bonus. Now when I try it, the part where you apply the bonus promo code is greyed out so that I can’t click on it.  And of course I can’t get anybody to get from customer service when I tried dialling 611. Anybody have any clue what I could do ? Or do I just try to explain this to the automated system, and hope for a callback?   

Hi. I just got on with koodo because of their $40 promo. Bring in your own phone and get 20 gigs of data at $40 bucks a month. First month, i had 20 gigs as promised, buty second cycle with koodo, my cycle started today and i went to look at the usage and noticed I only have 15gigs instead of the promised 20. Am I reading this right? Any help would be appreciated!Thanks koodo community. 

Which prepaid credit cards are accepted on a monthly bill.Or Can I use top up cards on my monthly bill?

I fail to understand why in a world riddled with spam and fraudulent calls, a call would come through on my phone from a Koodo representative. This call I believe was legitimate, however because of my lack of trust in talking business over the phone (unless arranged), I ended the call. 

Why does my data keep cutting out. In a major town in Ontario Canada Time to switch to another carrier 

So my old sim card had a very old phone plan, and I recently upgraded to a new phone plan which required a new sim card that was mailed to me. Under my self serve, I now have two phone numbers associated with my account. How do I keep my old phone number and associate it with the new sim and phone plan?I tried doing the “change your SIM card” but I get an error message as a result

When o log into self serve to check my usage the phone number called for every call is the same but this is not the case. How do I fix this??

 i accidently signed up for the wrong plan how would i go about canceling it?

My daughter’s plan is $35/10GB. This month she used up all the data and has purchased three add-on of 1 GB each time for $75 in total!her current billing cycle will end the day after tomorrow. can she change her plan now to $50/40 GB now?If she can do so, can the new plan take effect immediately so that her monthly fee becomes $50, but she won’t be charged $75 for add-on?Your advice is most appreciated!

Receiving error while trying to access bill from Self Serve 

I scheduled a callback for today. The agent called me and we were in the middle of a conversation when for some reason the call was dropped. The agent never called back after that. What is the deal????

My bill doesn't appear and I don't kbow whether I need to do any payment or not! 

I set up my account and transferred my number to Koodo 5 days ago. While transferring my number, I had a temporary number from Koodo for about a day. It took 2 attempts to transfer the number. However since then, some of my contacts see the number I transferred over and others still see the temporary Koodo number. What is going on? Thank you.

I just now see that my account has an add-on "$0 1000min International LD Add-on Free".Does it mean that I can call to those countries up to 1000 minutes free of charge?Thanks.

Hi Koodo Community,I was wondering if Koodo Plans recently stopped offering Personal Hotspot? Up until a couple weeks ago I used my Hotspot nearly daily. I recently swapped my physical SIM for an eSIM (I have an iPhone) and since i did that - Hotspot does not work. It connects via wifi or cable - give me an IP address - but websites cannot be resolved. I visited a Telus store just now, and did another SIM replacement for a new eSIM - and I was then told by the rep in store that Koodo plans no longer support Personal Hotspot?The rep then tried upselling to a Telus plan, but I want to confirm that Koodo plans do not support Personal Hotspot?  Edit: I’m getting a self-assigned 169.blah blah IP now. I’ve also reset my iPhone’s network settings - but this didn’t work. 

Its been over 10 days after getting a new koodo sim without phone bill or e-receipt. The sim officer told me I would get it within 10 days. I need this receipt for documentations

My wife and I are Koodo customers. I want to merge our accounts and keep our numbers the same but not sure where to start. 

yep, still waiting for a sim card that is being billed for a week before i even ordered! They ask me if I want a call back...lol…. ok ...with no sim card that may difficult  

I want to turn off the $16 per day Easy Roam international option and just use pay per text message or call. However, in self serve the item that I think does this is called “Easy Roam INTL - PayPerUse Access”. So is this Easy Roam $16/day, or real pay per use? It can’t be both.  This is really confusing and should be called “Easy Roam -fixed daily charge” or something.  I left International data roaming and international call roaming on just case I need them ( I have an eSim and Fongo so shouldn’t) Please fix this confusing name in self serve so other people don’t waste time trying to make sense if it. thanks    

Hello, I need a callback and explanation about my bill. It shows  I was charged for change number and its $50 per line. In the first place I didn’t change my number. and I wasn’t informed with this charge.