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Question

Adding New Line


I added a new line for a family member to my account but it’s not showing up in my self serve online. 
I got a plan for BYOD and just purchased the sim card online. 
The sim has shipped and I was wondering if the line should have appeared in my self serve by now?
Or do I have to wait until inserting the sim card in the phone for it to show up in self serve?

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2 replies

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  • Mobile Master
  • 29056 replies
  • June 2, 2023

It should show in your self serve once the line is shipped.

Were you logged into your self serve when you added the line?


  • Author
  • Beginner
  • 1 reply
  • June 2, 2023

Yes I was logged in.
It’s showing up now, so all is good. 
Thank you.