Managing your Services

I am trying to change my sim card and I am stuck on the verification code stage. I do not have access to my number due to a sim card issue so I have sent it to my email. I have checked the email is correct but I’ve waited 30mins for the code to come to email and I have not received any code yet.I have tried the resend code option as well with no success.

Hello,I am looking at ordering a new phone and changing my rate plan as an existing customer.  The rate plan change is necessary to order a new phone with a tab plus.  I have a special promotion available that is $65/month for 40GB data, but the first 15 months are $50/month.  This rate plan allows me to get a tab plus for a new phone.  However, when I go to check out I do not see the promotion, and instead it shows only the $65/month plan.  There is no mention of the $15/month discount for the first 15 months.  I am hesitant to make the switch without confirmation of the discount as that is what makes the phone purchase worth it for me.  Is there any way to get confirmation of this special rate plan before confirming the purchase?Thanks for any help!

Hello Everyone, Just wanted to confirm that with these two perks i can message and call my friend free of charge as long as im in canada right? She will have a Germany simcard and landlineThanks :)

I have added 10 gb of data to my phone. It shows on my account as an addon but it does not show up on my phone. When does this take effect as I am running out of data. 

I can't apply the promo code to my account. ”Grab an extra 8GB/mo for 6 months!”I have a 360 days plan and am trying to change to $35 per 30 days using the code for 8gb extra dates per month. Unfortunately, I keep getting an error that the code is incorrect. Please help.

Hello,Account is post-paid, Blackview is in use at the moment, VoLTE seems active on account.In settings Koodo network is selected,Prefered network is 4G,Wifi calling is activated,Calling preference is Call over Wifi,but I don’t see anything indicating to enter a code or such…My home Wifi speed is over 100M.My cell signal at home keeps jumping from 4G (1-2 bars) to 3G (1-2 bars).Never was able to call over wifi before… 2 days ago we had no cell service on all our phones and no way to use wifi to call, next day cell service was back…Sooooo, how do I get to make calls over wifi?Thanks.

I would like to know if it is possible for me to add a line to my account from NS, that will be used in Quebec. 

Hello, I am currently with another provider and am interested in switching to koodo. Will I be able to keep my current phone number when doing so?  Thank you.. 

I currently have a phone plan with Koodo under someone else as the payer. They are cancelling their phone plan and all of us under. My phone has been paid off and I want to keep my phone number and be moved to my own plan, is this something that can be done? and how do I go about this?

I received a suspicious email telling me my password does not meet our security standards and now I am locked out of my account. I need to speak to someone live however I am not available for a future callback. I need to speak to someone immediately. 

I purchased a RFB iPhone and just finished setting it up. there’s this thing that keeps popping up in my settings saying “Important display message” and when I click on it, it says “unknown part” I’ve attached a picture of it  

Dear allI had ordered a sim online on 24 June, I still have not received it but my bill is already generated from 24 June. Due to Canada day and weekend it seems. i Will not receive the sim for next more few day. So why should i pay like for 10-12 days without even receiving the sim. Kindly suggest and help

I’ve been getting this message for over a week now.  Each time I get this error message even when it has been days since I tried to login.  How do I fix it?? You've exceeded the maximum number of unsuccessful attempts and your online access to Self Serve has now been locked. To prevent unauthorized account access, we limit the number of login attempts. To regain access, please try again in one hour.

A friend asked me for my referral code to join as a koodo monthly user. I am a prepaid customer.Can my (monthly customer to be) friend use my prepaid LYROW6 referral code? Thanks 

It seems that Koodo does not actually send out verification emails or texts to change the SIM card in self serve. Is there a faster way to get this resolved other then a call back (tomorrow) or go into a kiosk (there are none near me)I have read several posts here with others having the same problem but nothing has been resolved. Thanks in advance.  

I used koodo over 2 months ago whist I was in Canada. Being an international student I had to leave Canada and go back to Africa for summer holidays. Since Koodo had delayed my callback and the cancellation of my line (which only happens via call backs, I tried visiting the shops and calling customer service but that dint help) after tons of trial i finally cancelled the number a few hours before my international flight. thats when I learnt I had some old up , I had some money from my previous bills to pay. I unfortunately did not have any Canadian dollars left in my card (due to travelling I had also frozen my canadian cards for the time being) I later went to a Telus shop and spoke to customer service agent about this and told them my issue on how I would not be able to pay until September (when I come back to Canada for school and unfreeze my cards. They told me that the credit for late payment will increase but other than that its all ok. To double check I even spoke to a Cutomer s

I need some US data and txt with my prepaid , does Txt250 for 250 messages including the incoming txt ?

We already have a monthly plan and have recently added a new prepaid plan for another family member. However when we try to sign up the new plan to self serve, it will not let us register as it says the email we give is already in use. Yes it is for the original plan. We only have one email , how do we get around this!  We tried the Koodo IA, but that didn’t work!

Hello,I would like to make sure that the service is cancelled before leaving Canada. 

I have done payment of $50 in my  14 digit prepaid account number from koodo. but its now 3 weeks still money neither reached to koodo account nor it transfer backed to my bank account? can any one please tell me what to do in this to get back my $50?

I need to switch providers for the main line on my Koodo account because I don't get service at my trailer and I am on call for work. I have 3 lines total on my Koodo account but I only want to port mine and keep my account open with the other 2 numbers staying the same. I am worried if I ask Rogers to Port my number my entire account will be closed and I will lose the other 2 numbers. Can someone explain how this will work?

Hi, there First,  I’m not in Canada right now. but I didn’t roam or stop using the phone when I come back to Canada.Also, I’m paying the bill as well.When I Came to outside Canada I took sim out from my cell phone cause of roaming automatically.Today, I need to get some my bank code number from text, so I put sim card into the cell phone.But sim is not working “ NO SIM”      I don’t know what happen?Could you tell me why sim card is die? Even not in canada now, I keep my cell phone number and paid the bill out all thing  in KOODO, Thanks All The best, Dan

I live in Toronto. Whereever I call I get a message 6Ut1 number not in service. LTE works. Tried to reset my phone and the SIM card. It does not work. Looks like Koodo network issue. Would be nice to have a heads up if you know you have issues. Cannot do my work.

I have a problem whenever I go to change my SIM card since my last phone was lost and stolen I get past the part where you type the sim number in and then I get past which type of communication would I like to receive the code through well I can’t use my number because of the reason that my phone is stolen along with the SIM card so I click receive code via email that supposedly works correctly and says a code has been sent to my email address so I’ve gone to my email and waited and waited and waited and nothing is showing up ive checked every single folder with no trace fobs verification email I’ve even been trying this method for over 24 hours now and still no verification email what do I do to fix this should I go to a Koodo kiosk in the mall I can’t make an call on my phone cause there’s no sim and it’s not operational without that verification code please help I’ve been without my phone for quite awhile now thnx cheers 

I recently transfered from Rogers and brought my number and phone with me. I did the phone number transfer and my Koodo account reflects the correct number.My phone is stuck using the number given when the Koodo account was created and is not using the number that was ported to my account.