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4020 Topics
N
ndhBeginner
asked in Billing & Payments
Koodo pre-authorized payment setup page never loads

The pre-authorization payment setup page for mobile phone bills is broken for me. The section of the page which clearly is supposed to be where you enter your credit card information never loads, instead showing: “The IP address of https://pay2.koodomobile.com/ cannot be resolved” or something similar. 

702
Flo Koodo
1 year ago
F
froggieBeginner
asked in Plans & Add-ons
I don't see the perk available that got me to join

I joined because of the Unlimited Long Distance perk.I just signed up and see the “perks” tab but I see no option for the Unlimited Long Distance.I get 1 free perk and that is the one I want but I am not offered it.

581
Flo Koodo
1 year ago
C
croixnivertBeginner
asked in Other
Reaching customer service (human being) from outside Canada

I lost my phone in Europe and need to make sure it is unusable. I suspended my phone number using Koodo Assist but read there that it made my phone unusable in North America. I need it to be unusable in Europe as well. Thank you very much. 

662
D
1 year ago
Kendra Kirai
Kendra KiraiBeginner
asked in Billing & Payments
There a way to change the name on the bill/account

As topic says, I’m looking for a way to change the name on the account. Events conspired to make ne need to sign up with a family member’s name on the bill (not not the credit card) and I’m hoping there’ll be a way I can fix that.   Koodo phoned at some point while I was trying to sign up, with my name on the bill, presumably to confirm that they were permitting me to do so, but they didn’t understand what the Koodo person on the phone was talking about and it sounded like a scam to them, so they declined, but I wasn’t aware so I just signed up with their name and it was too late to do anything by the time I found out.

12537
Allan M
1 year ago
B
bluekodiakConnector
asked in Plans & Add-ons
Plan Change

I have been a long time customer with 4 phones, and would like to switch to the $39. plan but it is for new customers I think. I would like to get the best deal for me without having to switch providers.  I am very happy with the service but would like to get the best deal for being a good customer not for being new. Can I actually talk to someone on the phone to discuss this and resolve my issue. 

1292
D
1 year ago
I
iviohsinBeginner
asked in Other
Porting a number when two lines active

Hi,I currently have two lines with koodo, one for me and one for my wife. I only wanted to port out my number and keep my wife’s account active with the monthly discount. Can anyone confirm that if i port my number out, my wife’s number will still be active and so will the account? Thanks!

632
D
1 year ago
Scott Sears
Scott SearsOrganizer
asked in Prepaid
asking a qustion

who have best prepad service lucky or koodo plase comment 

1785
R
1 year ago
J
JackiehunnakkoBeginner
asked in Billing & Payments
I received a "welcome to the USA" msg. Will be charged for Roaming?

I am currently in BC going to Vancouver Island, since I am near the USA I got a message saying welcome to the USA and that my phone is roaming. I really hope that I don’t get charged for roaming because I am NOT in the USA. Please help, thank you (:

1002
J
1 year ago
S
StretchtdsBeginner
asked in Plans & Add-ons
Error viewing plan and phone prices online

I’m trying to buy a phone online on my current plan, and when I switch the phone’s condition I get this error where phone prices and plans should be. I’m frustrated with my current phone and I’m unable to buy the phone I want because of this.

1416
Bernard Koodo
1 year ago
J
jbenningOrganizer
asked in Other
Can’t activate E-sim In Europe.. Please Help!!

I am trying to install an Airalo e-sim on my iPhone 11 and when I try to add it, I am seeing the following message:  “Your sim is not supported. The SIM in your old iPhone does not support eSIM transfer. Contact Koodo for assistance.”I need this to work urgently. My Carrier Lock settings says “No SIM restrictions” so I am very confused and frustrated.  Any help would be much appreciated! 

2574
J
1 year ago
K
kraekaOrganizer
asked in Prepaid
Convert prepaid SIM to eSIM using Quick Transfer?

Hi!According to this article: https://www.koodomobile.com/en/help/esim-and-esim-vouchersKoodo now supports eSIM Quick Transfer, including the ability to convert a SIM to an eSIM on the device without a voucher:Existing customers:To convert a physical SIM card to an eSIM on the same iPhone using eSIM Quick Transfer, go to: Settings > Cellular > Tap Convert to eSIM > Tap Convert Cellular PlanWait for your eSIM to activate. Your previous SIM card is deactivated when the cellular plan on your iPhone activates. Remove the physical SIM from your iPhone. Then restart your iPhone.Note: Apple eSIM Quick Transfer requires iOS 16.4 or newer  I don’t see the option “Convert to eSIM” in Settings > Cellular, and I am running iOS 16.4.1 on an iPhone 12 Pro. My line is prepaid, but this same article says “Any in-market Koodo rate plan (prepaid or postpaid) is available on eSIM”.Any reason why the “Convert to eSIM” option would not display?

390812
K
1 year ago
SAFOR3V3R
SAFOR3V3RBeginner
asked in Self Serve
Call control not working

Can't go onto call control my account. When I go into manage account and go to call control it just keeps saying "page isn't working, koodomobile.com isn't able to handle your request". What's going on?

692
SAFOR3V3R
1 year ago
C
chips456Connector
asked in Billing & Payments
billing

Why did I not receive a notification alert by email for my last bill, I am now faced with a late charge. I have been receiving the alerts since I switched to KOODO last summer.

1176
C
1 year ago
K
KimstaBeginner
asked in Billing & Payments
Preauthorized payment declined by my financial insitution

I have used preauthorized debit from my personal bank account to pay my Koodo bill since day one with no issues.I recently changed the preauthorized debit to my company’s bank account (same bank as my personal account).According to my Koodo account, the preauthorized payment is enabled but I get emails from Koodo saying my bank has declined my preauthorized payment. I have been in contact with my bank and they claim there is nothing from their end preventing preauthorized payments from working.I’ve tried removing the preauthorized payment from my account and re-entering it (yes, all the banking details are correct), and it doesn’t work. I am able to make a payment from my bank to Koodo and I suppose if I have to I can set it up from my bank’s end, but I would rather do it from Koodo’s side to ensure the full amount is paid each month. Plus, it worked fine before, so I’m not sure what’s going on.Help! 

1444
K
1 year ago
B
bluejays96Beginner
asked in Billing & Payments
overdue balance vs payment arrangement

Hi, I was just wondering, I got an extension on my overdue balance of $196.31 for May 29th but then I also got a payment arrangement for my outstanding balance of $264.35 for July 4th so do I still have to pay the overdue balance by may 29 or is everything due by July 4th

1502
Mayumi
1 year ago
M
MoonjoolConnector
asked in Self Serve
Data Preferences not updated

I recently added data for the first time to my plan, and am concerned about managing it. On checking my “data preferences” page it still shows me as having “pay per use” data and states my data will not automatically be paused when I reach my limit. Shock-Free Data alerts You've opted not to receive any notifications or to have your data paused when you reach your limit. Additional data will be charged on a pay-per-use basis. If you'd like to change your preferences, please schedule a callback with one of our reps at www.koodo.com/chatPay-per-use data roaming alerts You'll get text alerts for the following pay-per-use (PPU) data roaming charges:$25$50$75$100( PPU roaming data will also be paused )Only users with permissions or access to Self Serve can unpause data and allow additional data to be charged on a pay-per-use basis. I requested a call-back as it says, spoke to a rep who ASSURED ME that data notifications are on. I waited until the end of the billing cycle and rechecked my ac

1185
M
1 year ago
PDoyle
PDoyleBeginner
asked in Plans & Add-ons
Instant voicemail

I just changed phones and plans and suddenly all my voicemails are going to text as an audio file. I do not want this. I want to hear them through the voicemail part of my phone. My Husband is also getting this. He has a brain injury and does not use text at all. I found an article which tells me how to activate instant voice mail (which we did not do), looked through my add ons and it is not listed. How do I get rid of instant Voicemail?

3784
PDoyle
1 year ago
A
Aasma99Beginner
posted in Plans & Add-ons
changed plan not working

I upgraded a plan on my account for 50gb Instead of 20gb. When i log into my account it shows 59gb but I haven’t had any more data it is asking me to purchase more for 25$/gb and tells me I’m still at 20gb. When can I expect for the change to take place it has been more than 24 hours 

341
D
1 year ago
L
LibbyreadsBeginner
asked in Other
Network connection dropped. No phone or mobile data

I am unable to make phone calls or use mobile data. My bills are paid up. I’ve restarted my phone several times.  

1005
D
1 year ago
S
SsjenforcerBeginner
asked in Plans & Add-ons
koodo self serve isn't letting me pick a new phone plan without a tab

I saw Koodo has new offers for plans with higher data usage, however, it won't let me choose one that doesn't come with a tab and a new phone purchase.How do I shop for a new plan but get to keep my own phone I just bought last year?It doesn't make sense that Koodo won't even let me pick a new plan and keep my phone.

2112
D
1 year ago
C
CarolatHomeConnector
asked in Self Serve
How to set up data alerts?

I want to set up data alerts but when I try to do it through the chat it just loops me back to what is below.  Any idea how to set up?Thank you.      

465
C
1 year ago
R
Random -rip-Beginner
asked in Billing & Payments
dispute? how? how do I contact koodo to dispute charges??

Hello,I have been looking for contact information for Koodo. can someone here please help me. I travelled to the states and didn’t realize there are 2 “free” easy roam options. International and US that are not activated automatically for some reason… if its free, it should be enabled by default? would be a nice Quality of Life option for the customers… I hate these dirty tactics.anyway, I turned on Easy Roam US for the 1 day i needed the phone. I then turned Cell Data off as well as Data Roam, and they stayed off. but for each day I was in the States my account shows a 1min call each day for $14 charge each time. how is this possible? I made 1 call, 1 day and thats it… I didn’t make any of these other calls. I would like to talk to someone from Koodo about this.   :(

9609
D
1 year ago
E
ExilmoConnector
asked in Self Serve
"The requested URL was rejected, please consult with your administrator" when trying to sign in.

The requested URL was rejected. Please consult with your administrator.Your support ID is: 8980498225877824866 This is what keeps popping up, i’m trying to check my account and pay my bill but can’t do it if I can’t sign in, it’s been like this for awhile now.

915
E
1 year ago
L
LorettiBeginner
asked in Plans & Add-ons
Seeking Affordable Canadian Wireless Plan - Need to Receive SMS While In Brazil

Hello fellow forum members,I hope everyone is doing well. I'm reaching out to you today from sunny Brazil, where I'm currently residing for an extended period. I've run into a small predicament regarding my Canadian banking services and I was hoping someone might be able to lend a helping hand.To give you a little context, I already have a perfectly suitable cell phone plan here in Brazil that's cost-effective and covers my data needs. I don't require a phone to make or receive calls. However, my issue lies in the fact that my Canadian bank requires me to have a local Canadian wireless number to conduct wire transfers for my company. I only need to receive SMS messages from them, replying isn't necessary.I've looked into the daily plans and they seem to cost around 16 CAD per day, which is exorbitantly high for me considering I only need to receive occasional SMS messages.Does anyone have any suggestions for a suitable and affordable wireless plan from Koodo, or perhaps another Canadia

1052
BobTheElectrician
1 year ago
C
CarlyPBeginner
asked in Plans & Add-ons
If I remove the roaming option, will I still be charged?

Is there anyway to remove the roaming option? I don't want to be charged $14 every day my son uses his phone in America when he only uses it for a minute or two. 

671
Sophia
1 year ago

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