Skip to main content
Koodo Community
Community

first bill charges

  • June 9, 2023
  • 2 replies
  • 68 views
P

Hello, I am new to Kodoo. I received my sim card on 24th May but I am charged from 17th May. I feel it is unfair on my part to pay for the 7 days when services were not accessible because of mailing delay

This topic has been closed for replies.

2 replies

Dinh
Forum|alt.badge.img+4
  • Dinh
  • Mobile Master
  • June 9, 2023

You would have to contact Koodo directly by scheduling a call back or chat with a rep via Facebook/Twitter messaging. Hopefully they can credit back few days lost for you

A Koodo customer, opinions are my own.
Bernard Koodo
Forum|alt.badge.img+4

@PeeT I see that one of our rep was able to help you out.  Canada Post normally delivers a SIM within 3-4 days to major metropolitan area.  That said, we do make mention of when the service charges are initiated before customers check out on our site:

 

Terms & ConditionsAccessibility statement
Koodo Community