Managing your Services

I have been a Koodo customer for over 10 years.  In our home we have 3 Koodo phones for 10 years+. My current phone is an Apple 8+. On Saturday I went to the Koodo/Telus store in Lime Ridge Mall, Hamilton and noticed a sign indicating 20 GB of data for $39.  My plan is 20 GB for $45 so I thought I would ask about this and maybe save a few dollars plus get some ideas about my next phone as my older Apple is going to be replaced in the coming months. The store was not busy - I believe it was between 5-6 pm when my wife and I entered.   We approached the nearest team member and asked her about the $39 plan after indicating we are existing customers.  She told us this offer was only for new customers, not existing customers.  Next I asked about what to expect in a new phone with respect to cost when the time came for me to upgrade.  She told me the new phone would take my cost to $104/month.  I asked how that could be as I am now at $45/month.  She said if I get a new phone I would need a

I have tried the following four browsers on my macbook and cannot get anything but a blank white screen when I click “Manage Plan and Add-ons” after logging into my account: Safari, Chrome, Firefox, and MS Edge. Please do not ask me to search for answers. 

hllow i can not understand this situation, i use it coodo just 1 month and pay 200 $? i made phone calling for contract and can you check it ?they said discount like around 40~50 dollars month since my wife use also coodo,they did not add discount andwhat thet said is we do not know and i need to pay 200 dollars? how it could beand what is that about change phonuber fee is 100 $? one of service agent made mistake and say to me pay it even this is not fault ? what is why i said check the recording but they refuse or they do not have access  that's all for 2hours calling   

I want to give my phone and plan to my son and get myself a new phone with a new plan but I want to keep my phone number. Is it possible? I explain: I have an old Samsung S9 with a cheap plan that only cost me 30$ and that is no longer available in the available monthly plans. I would like to give the S9 phone to my son, with the plan and get myself a newer phone with a better plan. But I want to keep my phone number. Hoping that the phone number doesn’t get transferred with the plan. 

I got charged for the insurance when the guy in the store said it was free for 3 months. How can I get a new bill without that fee?

I need a review of the easy room charges $16 when I was travelling to Argentina, there is a charge in Brazil where my flight did a stop for less than 1 hour,  

I recently changed from a 50GB plan to 75GB. According to my current status, I used less than 0.06GB last cycle yet I recently received a notification that only about 12.5GB got rolled over. I know that Barbie has asserted that “math is hard”, but hopefully there’s a simple explanation for how 50 - 0.06 = 12.5. The rollover last month was similarly unexpectedly small, so it’s not a one-time error.

I am looking to see how many months remain until I can upgrade my phone. 

I’ve replaced an old-fart flip phone with a smart phone on a second line. My choices are 250MB data or 40GB data, which I’ll never use in a million years. Is there no happy medium, say 4GB? And how do I inform the robot that the phone is new?

Because I am permanently moving out of Canada I requested both of my lines to be cancelled on different dates. The first one went as expected but regarding the second one today I received the invoice for a full month when it was supposed to end on June 30th. Any help to fix that issue will be highly appreciated it. Right now I am outside of Canada and I cannot call to cancel the line myself.

I have a phone that for sure can handle VOLTE/WiFi calling (I had it on Telus 2 days ago before I ported over to Koodo). It is a Xiaomi, which is not officially supported but certainly has the right version of android and that hardware to do it (as again, it was up and running just fine on Telus 2 days prior). I can not find the feature to add in my add-ons/plans. Is there a way to activate it on Koodo’s end? I thought this features was supposed to be automatic. Also, my SMS messaging on android is running fine, but my RCS messages are not going through despite it saying I was connected to the RCS service and was online. I investigated this further and it looks like the RCS in android’s default messaging act is still linked to the original Koodo SIM phone number. I ported my Telus number over to this SIM. Is there any way to manually override the original number Koodo gave to me? I never used it as I ported my old number over immediately. Many thanks for your time and consideration on

Hello, I am trying to activate my SIM card but I don´t want to get a base plan yet. Can I still activate my SIM and get a number? Thank you

Why do my voicemails get transferred to MESSAGES.

Hi, I recently moved away and forgot to change my address on file which I believe is why my payments weren’t coming out. I fixed my account settings to set it to my new address, as well as paid the past due bill which was roughly just over $200. I just got my June bill, to be paid by July 5, but it still shows the past due amount + this months payment. Do I have to pay that extra $200 again? Or just pay the current month.

What does "link to account" mean? Under self serve. Means my account number  is linked to my email? 

I’m a monthly post-paid Koodo customer. I have another number with another company that I’d like to move to Koodo. But I would strongly prefer to have 2 separate accounts / bills for these 2 numbers. Can that be done ?

Hello, I am new to Kodoo. I received my sim card on 24th May but I am charged from 17th May. I feel it is unfair on my part to pay for the 7 days when services were not accessible because of mailing delay

Hi,Now I am in China and I activated the voice roaming and easy roam recently. But I still cannot receive any messages from Canada. Is there anything I missed?

Hi there,I'm using an eSIM, and if I travel to the US and turn off my Koodo cellular plan (I have multiple eSIMs with different cellular plans installed) from day 1, would I still be charged for easy roam? Additionally, if I forward my Koodo number to another local phone while traveling and keep the Koodo cellular plan turned off the entire time, would I be charged for anything?Thanks!

Hello. My current plan is 35/month with 2 gig of data, there is currently a summer sale for 39/month with 20gig of data.  however, when i try to change my plan, it doesn’t show this option, instead, it shows me the 50/month option and above.    why can’t i pick the 39/month option? 

I am being charged data usage for a call to Rhode Island that I never made. How can I get this adjusted? 

I requested to pay off my tab balance in the Koodo self serve. It says it would show all on my next billl however I wanted to see if I can split the amount over two bills rather than paying all at once?

Hi, Just want to know if they added a fee for using your credit card for your monthly bill (one time payments not pre-authorized) as every answer I’ve seen to this question is 8 months old. Would like to build my credit up.Thanks

Hi there - there's a new plan that I'm looking to switch to.  I have a very specific add-on for long distance that includes Australia.  The new perk doesn't include it and I need to be able to call there.  How can I ensure I dont lose this add-on?

can i activate an apple watch cellular on the kodoo network?