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Question

Issue with Telus Call Control

  • June 14, 2023
  • 5 replies
  • 137 views

I’ve been testing Google Voice for our office and I’m having issues connecting through to lines with Telus Call Control. I have Call Control enabled on my cell phone. When I call my cell number from Google Voice App for Android, I am prompted by Telus Call Control to enter the number to connect the call. I enter the number and then the line is silent and the call does not connect through. However, when I look at my call log on the Telus Call Control site it looks like these calls are authorized. I don’t have any missed calls on my cell phone. Does anyone have a suggestion as to what might be the issue here?

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5 replies

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  • Mobile Master
  • June 14, 2023

Sorry are you with Telus or Koodo


  • Author
  • Beginner
  • June 15, 2023

I'm with Koodo, but I'm assuming the call control is the same as Telus? Not necessarily relevant on a Koodo forum, but I'm having the same problem when I try to call Telus customers


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  • Mobile Master
  • June 15, 2023

Does it work when a regular number calls? 


  • Author
  • Beginner
  • June 15, 2023

Yup, I get calls from all other numbers. Just seems to be an issue with Google Voice App calling into numbers with Koodo/Telus call control


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  • Mobile Master
  • June 15, 2023

This is gonna be a difficult one to resolve.  Telus will blame Google and Google won’t care