I’ve been testing Google Voice for our office and I’m having issues connecting through to lines with Telus Call Control. I have Call Control enabled on my cell phone. When I call my cell number from Google Voice App for Android, I am prompted by Telus Call Control to enter the number to connect the call. I enter the number and then the line is silent and the call does not connect through. However, when I look at my call log on the Telus Call Control site it looks like these calls are authorized. I don’t have any missed calls on my cell phone. Does anyone have a suggestion as to what might be the issue here?
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Sorry are you with Telus or Koodo
I'm with Koodo, but I'm assuming the call control is the same as Telus? Not necessarily relevant on a Koodo forum, but I'm having the same problem when I try to call Telus customers
Does it work when a regular number calls?
Yup, I get calls from all other numbers. Just seems to be an issue with Google Voice App calling into numbers with Koodo/Telus call control
This is gonna be a difficult one to resolve. Telus will blame Google and Google won’t care
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