Koodo didn't cancel my account when I requested and now I am outside of Canada. Help please!

Did you receive an email saying both of your phone line was cancelled?

Sometimes, bills were generated before the cancellation day and you would see the whole month charge as normal

Yes I did receive the email confirming both cancellations back in April when I requested them. What still makes any sense is a bill for a period my phone won’t be active. Any ideas?

I am not sure. I assumed you have paid all amount due in the bills? Could you go into your selfserve, download the lastest pdf bill and check the page 3 and 4 of it? What did it say there? Was there any late payment notice?

Nope, it doesn’t say anything, just the call history. Actually I never had a late payment on my entire contract with them since 2015. Frankly I am leaving Canada forever and if they don’t put some effort from their part to fix the issue this will be my first pending bill with them ;-). As you pointed out I have a confirmation via email that my line should have been cancelled and I am not going to pay a single dime after that as you can imagine.

Thanks Dinh for your help anyways

Sometimes, after cancellation, there was some partial bill that customer might forgot. If possible,could you post a snapshot of the page 3 of your pdf bill here? If there was issue, a rep, when he/she passes by can help

A representative passing by would be helpful and I would appreciate and facilitate any info they need. So far the best I could do was speaking with their bot to confirm they don’t do callbacks outside Canada and unsuccessfully trying to ask for help on their Twitter account. 

Thanks again

Hi there @TomEstelrich  We have looked into your account. Your line is set up to be cancelled for June 30th, as requested.  Its normal that your received the bill for the full month as the system will not prorate the account until it is cancelled. 

After cancelation, the prorated amount will be automatically adjusted with the amount due.