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Question

Insurance charged when it was not supposed to

  • 13 June 2023
  • 2 replies
  • 17 views
M

I got charged for the insurance when the guy in the store said it was free for 3 months. How can I get a new bill without that fee?

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2 replies

D
Userlevel 7
Badge +4

Do you have this stated anywhere? On the contract/agreement or a photo of this promo?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
M
Userlevel 7
Badge +4

I got charged for the insurance when the guy in the store said it was free for 3 months. How can I get a new bill without that fee?

Did the rep put a note on your account? Have you gone back to the store to follow up with them?

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