Managing your Services

I was a pre-paid client in Koodo. Recently I transferred my number to Fizz, however, my Koodo account was canceled completely. I still have some money topped up in my Koodo account.If anyone knows, how can I get my money back? I’ve reached out to Fizz, they suggested me to contact Koodo. What is the service number of Koodo? Thanks!

Hi, I have a big problem now with my account.I was on a trip in other country and thought to lose my sim card so reported it.I found the sim card in a few days so tried to reactivate it, however, my account is suspended and suddenly I got email that my account is cancelled.I’ve called to agents, store and sent email to fraudfax@koodo.com but i can’t figure it out.Agents and store told me to send email and wait, I sent twice and have been waiting for 2 weeks and no reply.I must keep my number.Anybody knows how to figure this out? My number seems to be held so I can’t to transfer to other carrier. 

I went to Portugal with my family in July and my daughter was charged for easy roam but she never had her roaming on or used her data at all and I would like to know why 

I am trying to email koodo  about my bill and the emails are not going through 

I have paid 247.22 CAD through RBC bank e transfer(RBC account number xxxxxxx to Koodo mobile xxxxxxxx on. Aug 7 ),but the it doesn’t show up in self serve account.

I was charged for easyroam on July 4.  I never left Canada but must have picked up a US tower across Lake Huron.  Can someone please flag to a koodo rep for a refund?  🙏

Today, i got my bill around 85$. But my plan was for only 39$. Why should i pay 85$ approx instead of 39$ plan. When i purchased the sim from the store, they told me that i have to pay only 39$ for my plan and other charges was laid off.

on Friday evening I received a message I had 33348 mb (33.3) GB. Yet only 6.6GB was rolled over. Why was the 33.3 GB not rolled over?

May I change the billing cycle into month end?

This morning I was outside of any cell service area and my phone was powered down. At the same time my mother had missed a call from my phone number. I checked my call history on self serve and there was no call placed at that time. How is this possible?Has this happened to anyone else?Is there reason to be concerned? What should I do about it? Thanks for you input in advance. 

A person made a post in another forum who is also a Koodo prepaid customer.   When they went to buy a data booster yesterday,  it says on the website that data boosters expire after 30 days! However, elsewhere on their site it still says they do not expire.  is Koodo planning to change the expiry date of boosters (As Public Mobile already has) to 30 days, or have they already? 

I'm looking at adding a talk and text plan to my account  for my child. The plan Koodo has is $15 250MB 100 min Plan - 3G speed(I believe it includes unlimited text) I was about to add the account when I noticed it only offers 100 minutes of calling.1. What happens after the 100 minutes?2. Can my child not call me?3. Can I add unlimited calling? I couldn't find an add on or top up in the online ordering process.  

I want an additional sim on my current line only for data

Hi there,Im a monthly plan user travelling in China and would like get definiteive answers to the following questions:I disabled easy roam but would like to use my koodo number for receiving text only. Would there be any roaming charges for this?  I’d like to make wifi calling to Canadian numbers only . Would there be any roaming charges for this? Furthermore if wifi signal cuts out during a call would it continue automatically via network coverage and therefore incur roaming charges? Without my knowledge of course. Thanks for your help.

I purchased a data booster last week and was notified today that I’ve used 90% of the booster even though my data has been off for everything except iMessage all week. I only used data on this phone for specific reasons so I don’t understand how it all got used up in a week. i don’t know how to contact Koodo prepaid to figure out what is going on. 

I added on the unlimited international SMS perk.  I believe this means that any SMS sent from Canada to me while I am travelling outside of Canada is free.  Is that correct?  Will I be charged the $16 roaming fee when I turn on my phone to read it?

Hi I have a negative balance on My account. and I already canceled My account. but I’m still able to login website.  If i login i got a message “Your account is cancelled. You will still have an access for 3 months after cancellation.” when can i refund it?

Hi all, I live in Vancouver, BC and I have had no phone service most of the day with it fluctuating between No Service/Emergency calls only. I cannot find any information about a Telus/Koodo outage. Anyone else experiencing the same issues?  Edit: I have tried restarting my phone and turning it off. This started around 9AM Pacific Time.

If I bought an e-Sim while travelling in Germany, do I leave my airplane mode on or turn it off.  I do not want to pay the $16.00/day international roaming charges

3 members of my family are using koodo mobile. However, on a recent trip to the US, only my 9-year-old daughter was charged for roaming, even though no one had set up roaming. She doesn't usually use data or calls very often, but her billing shows that she has used it for 1.25 minutes each day for 4 days. Isn't that just the time you guys proceeded to charge for the roaming fee of $56? Do you really think this is fair? 

Hi,I keep getting $10/text roaming text sent charges the last few months and it’s making my plan really expensive. I did not send any texts while traveling because I have roaming off. I also checked my texts and there was nothing sent. if a rep can help me out with this, it would be great. Thank you

Hi. When I recently reviewed my previous bills, I found out that some of my add-ons have been automatically changed. For example, in the previous bill I have 2 add-ons called $12/Day US Easy Roam and $15/Day Easy Roam INTL, which has become Easy Roam US -- PayPerUse Access On and Easy Roam INTL -- PayPerUse Access On respectively. I wonder if they are the same add-ons just with different names or they are actually different. Thank you.

Hi, it’s the first time I try to get customer service with Koodo, and I believe we need to post in the community to get an answer? The chat service is a bot and no person interacted with me, so here goes.I was charged for EasyRoam for 3 days while in the US, yet the cellular icon was closed on my phone (as it usually is since I only have 250 Mb of data per month), and it was in airplane mode. Absolutely nothing was triggered (no SMS, no calls). On the bill, there is no indication that anything was done during those 3 days with the cell, other than the 3 days of EasyRoam added to the 15$/mo bill. It’s excessive to say the least.How do I get a CR rep to remove these charges?Thanks for any help!Simon.

Travelling to France and Italy for two weeks.Want best add in plan.

This plan advertised for bring your own phone customers which I am, yet it is unavailable on my self serve section where I’ve changed plans a million times. False advertising or just a glitch? How can I fix it