How do I get pics w/ msg, and cancel Koodo?

Let’s see if we can help you out without having to deal with a callback from Koodo assist.

Just to confirm, are you on a pre-paid plan or a postpaid plan?

It sounds like you are post paid but you used the prepaid term and that added some confusion.

All prepaid plans have canada wide calling so there should be no Canadian long distance charges.

If you have a post paid plan, what plan do you have?  Does it include canada wide or province wide calling?  How many minutes?  You can login to your self serve to find this out.

Just digging into the details of your post, is what you are trying to get a callback about regarding “being charged long distance while calling your home landline, your wife, and Digital phone (i’m not sure what this is).

Can you login to your self serve and download your detailed pdf ebill.  What exactly do the extra charges say they are for?  What does the line item say?

How long has you been with koodo and has this happened before?  Did you change your plan or anything else recently?

Please Ignore this Dennis. Not use to old-style forums any more. I’ll try  to answer another way. Once started, can’t cancel post.

If you want to send pictures (MMS), you need to turn on data.

And it because you have a prepaid plan, there won't be any extra charge. If you used up your included data, then it just stop using your data( except to send/receive MMS).

If you don't want auto renew, then you can remove your card information. But you need to add funds manually for renew. If you forget, you don't get service until you top up. ( More than 90 days of activities will expire your account/ number)

Ok I think when you say DP you mean a cell phone, but specifically a smart phone. 

Did you see your land line bill and actually see a long distance charge when you are calling your cellphone or your wife's cellphone? 

What city/town are you located in? 

When you selected your cellphone number, what town or city did you choose? 

What phone do you have? Was this phone purchased from koodo? Are you using this phone's default messaging app to send SMS and MMS? 

To each their own.   As long as we know what each other means.

When you use your cellphone to call locally in your area are you incurring any long distance warnings or charges? 

How about when your wife calls you with her cellphone? 

Can you test if someone else calling you through a land line is also having these long distance warnings?

My thoughts are that the rep may have chosen the wrong city/town or the long distance warning is just a warning but there is no long distance actually incurred.

For your MMS issue,  can you check to make sure the data settings are correct here

https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone

Yes. It is still correct. EXCEPT. that in APN settings, it also asks for user ID and password.  The ID is my email address, and password is the 4 digit number the sales agent assigned to me.

As for all the testing, I am waiting to hear back from some people. 

I still can’t see the LD items as I’m still awaiting the bill. No, I cannot access it until it’s ready.

I’ll toss the LD calls into the wait-and-see basket.

Most importantly, I need to send/receive chats/text with images.

Thanks Dennis

I’ll open my next bottle of wine in your honour :) 

~v

I must apologize to @Dennis, @Timo Tuokkola, and @Mayumi .

I am very sorry for taking up your valuable time. I’ll explain.

I took this issue to the manufacturers web site and so far, no answer. I didn’t know if it was the Digital Phone, the Chat program  or me. 

I tried all the suggestions from here. Tim Tuokkola’s suggestion (next above)  was most recent edit. I’ve sen tone to two people but none seen the text and image.

I returned to the manufacturer’s site and began scanning and found a similar problem.

Not to bore you any longer, bottom line is the Chat program that came with the phone has one problem. It does not handle images or Videos. But the options to use it are there. The chat-ter there is that maybe, sometime perhaps in the future the Options for send/receive images etcetera will be put to good use.

The manufacturers website docs for “Chat” (that’s it’s name) does not mention how to send/receive pictures nor explain why the option is available. 

Ya all have been great, and I very much appreciate folk like yourselves that donate their knowledge so others may grow too.

~v

@Sophia Probably not that simple. O.P. is using a Librem 5, which runs a custom Linux OS. While there may be alternate chat apps available, there certainly won't be as many as there would be for android, iOS or even Windows.

@Timo Tuokkola 
Well, it seems I was too soon with my apology. I learned that text w/ images does work with the “Chats” app. Just not for me.  They tell me I need Koodo “Access Point” Names”

When I opened that, Koodo is set as:

Name: Koodo
APN: sp.kooko.com

User Name: email address 
Password: qwerty 😂

Here, I was told not to use name/password. Then Koodo folk told me  not to input Name or Password. I can’t delete it. I can only change it. I can’t leave Pwrd blank. I did not enter anything into Name/Pwd, it was already there. How? I’ve no idea.

It might help if I knew the following

1. How many characters allowed per text message?
2. Can I send test msgs to myself w/ and /w image?
3. A person w/ same phone says it works but only 2G, not 3, 4 or 5. Is that a Koodo limit?

Per @Sophia suggestion, I will not install SMIRC’ers on the phone. 3rd party stuff like What’sapp and such charge way too much - rights to privacy. Invaluable.

You have no idea how refreshing it is to talk with people that know their stuff. Thanks everyone for being here, 

~v

No judgement from me 🙂 Ultimately everyone should decide for themselves what they feel comfortable with.

I wish it were that easy @Sophia. The typo is here, not on the phone. Great catch! 

A few people on manufacturers site said their devices worked.  i.e. Could send/receive texts with pics.

I’ve deleted everything and started fresh and slam-banged right in to the same problem. No pics within SMS/MMS

Data is on. The techs tell me everything is set correctly on the phone, sans any Koodo settings. I was not impressed with the rush to finish signing up w/ Koodo by store agent. 

Are these settings correct?:

MMSC: http://aliasredirect.net/proxy/mb/mmsc
APN: sp.mb.com
Proxy: 74.49.0.18:80

~v

IMO:
Actually, what might help is if all the mobile providers stopped fighting each other and start using their systems for everyone, not just those they are trying woo away from other providers  by supporting only two major stalkers. Those are phones in exchange for money, and our rights to privacy.

No one should have to discover they wasted $1,200 USD just because the ISPs can’t come to a agreement on simplicity.

No one should have to become a digital device engineer to make certain their choice of stalker AKA phone, is compatible.

Koodo and other like it should also drop the stalker attitude and respect our rights to privacy. But if they did that, no one would have a phone.

Boiled down, the mobile providers are supporting stalkers. Pee yew!

~v

Heh, ok we get it, you’re very opinionated. As you have an absolute right to be :) 

But a non Koodo phone means just that: a phone not purchased through Koodo. And therefore, ymmv. Some phones won’t work at all, similar to the ones you may purchase directly from countries with another bandwidth.

In your case, I believe you purchased not only a non Koodo phone (as in, not purchased from Koodo), but you even purchased one outside all the regular realms (non iOS, non Android, non Microsoft, and even non obsolete Blackberry).

Therefore, it might be that your phone won’t work at all. You can’t REALLY blame Koodo for that, but your own paranoia. Again, I (we) get it, you desperately seek privacy in a world where there isn’t much of that left… but I think your case proves conclusively that sometimes one has to give up some of that in order to get a working system.

I truly hope you find a solution - but if the likes of Timo can’t offer a solution, I’m not entirely sure that there is one 😉

All that said (and I hope you forgive some of my teasing) - there is one more app I forgot to mention: Signal. That is MADE for privacy conscious people, though as per Timo, it might not work on your phone with custom OS. In fact it’s a lot safer than SMS, which isn’t even encrypted and with a court order, anyone can get access to those.