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I tried to get a human after a hours of loging in to every section Koodo could think up. I did finally get a callback, BUT, the agent said “Please may I have...” and went silent.

I went through all the hoops again THREE times hour after hour and still no one calls back. Maybe Koodo  needs to get a good mobile carrier.

Adding insult to injury, the Artificial I(no where near intelligent, not even close) that insist I have to log in to log in, using my landline locally, and calling my digital phone (DP) is long distance. Calling my wife on her Koodo account is long distance. WTH, she is sitting right bedside me and the phone never goes anywhere anyway.

QUESTIONS

  1. Why does Koodo keep suggesting I talk to a human, and I book the appointment, and I Koodo fail to call back 3 out of 4 times. Are we as victims allowed only one call-back and that’s it?  Just one agent that can’t stay connected and after that, it’s pound sand?
    QUESTION: Is there a quick way of reaching a human by xcalling them and not just be referred to online help?
     
  2. I tried the Artificial Idiot for over a hour to get to  where I can manually cancel Koodo and move to a reliable service.  Not happening. Eventually, the AI just tells me I need a agent and to book another waste of time waiting for a call that never comes.
    QUESTION:
    Is there a magic phone number to call to cancel Koodo or a web site, or whatever (except the dead call backs)  I can quickly move to a reliable service?

So now we get it. No one is going to call back.  We’re even, I’m not paying again - not paying for nothing..

The heading on a K contract should be larger letters, in red - bold and underlined saying “caveat Emptor”

I am a pre-paid victim.

They just pre-billed me another month. I don’t care about that so long as they stop billing asap.

Thanks in advance for you’re taking the time to read and help…

~v

 

Heh, ok we get it, you’re very opinionated. As you have an absolute right to be :) 

Therefore, it might be that your phone won’t work at all. You can’t REALLY blame Koodo for that, but your own paranoia.

 

 

Once, to me, you said “No judgement from me”

Now you judge. You had my attention, appreciation and respect until the insult.

Bye

~v

 

@Dennis said:

Can you try downloading a different sms/mms app to see if the issue is fixed with a different texting app?

I will see. It’s linux so there may just be something I can tweak. Maybe.

I will bother you again, when I find out :)

Thankls

~v

Heh, ok we get it, you’re very opinionated. As you have an absolute right to be :) 

Therefore, it might be that your phone won’t work at all. You can’t REALLY blame Koodo for that, but your own paranoia.

 

 

Once, to me, you said “No judgement from me”

Now you judge. You had my attention, appreciation and respect until the insult.

Bye

~v

 

No no I didn't judge and definitely wasn't trying to insult you, I was merely trying to inject some humour but I admit that it was clumsy. Please accept my apologies for rubbing you wrong. I was trying to convey that it may simply not be possible to make the phone work because of your extensive privacy concerns, though I'm still hoping you will find a solution. Please keep us posted!

I also suggested another app (Signal), in case you missed that.

@Dennissaid:

Can you try downloading a different sms/mms app to see if the issue is fixed with a different texting app?

I will see. It’s linux so there may just be something I can tweak. Maybe.

I will bother you again, when I find out :)

Thankls

~v

Hi Dennis,

The issue has finally been resolved. The problem is/was that the agent at the store set the MMC up wrong with one word.  While this is for any phone, I added settings for Librem 5

The phone manufacturer forums caught the difference by providing steps:

  1. Search online for “How to use APN settings for Canadian carriers” or 
    I used “How to use APN settings for Canadian carriers"
     
  2. Find the APN (Access Point Name). 
     
  3. On the most phones, go to settings -> mobile -> Access point names -> Press the “+” sign in top right to add a new one. This worked for Librem 5 phone.
     
  4. Insert a name of your choosing and the APN address you found in step 2. 

Check too that the MMS settings are correct. The store where I signed up w/ Koodo, entered it incorrectly.

Hope this helps anyone else sometime that needs to find correct MMS(c) settings 

~v

Dude, two of us provided you with links to the correct APN settings eight days ago, including the MMSC.

Dude, two of us provided you with links to the correct APN settings eight days ago, including the MMSC.

I am not “Dude”.

All I could find that you say was, is not. I did find some links to suggested possible fixes and if they worked I would have said so. They didn’t work, and the one I did get, did work, and there are two minor differences.

I don’t have time for it, but try the link I gave, and compare the two to the results of the link I am certain you refer to as being answers.

If I am wrong, sorry. If I’m not wrong.

~r

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