Om Thursday, June  29 @ 6:45 AST,  I received a phone call from a Koodo agent.  He was offering me a deal as a long time customer of Koodo.  I was offered 75 GB, 45 GB, 25 GB, and 25 GB for the four lines on my account.  In addition, I was offered a free camera (inside or outside) and free international texting on all four lines.  This offer came with an additional cost of about $20 per month (taxes in).  

I agreed to the upgrade and that’s where the trouble began.  All of a sudden a lot of information was needed.  My full name, birthdate, and the last 4 digits of my driver’s license.  I did not suspect a thing because they would have to verify it was me and needed an address to send the camera.  I was put on hold for quite awhile and then the rep came back and asked for my full license number.  THEN, he asked for my social insurance number and when I said ,”absolutely not”, he said that I could instead give him my health card number or my passport number!!!   WHAT??!!    The last time I upgraded my data I was given a text and all I had to do was respond with YES to the text and it was done.  

You may be thinking that this had to be a scam of someone impersonating a Koodo rep, but at one point in this long ordeal he sent me a verification code to my phone and the conversation in the previous thread on that text were all of my Koodo bill notifications.  

When I refused to give any further information and told him that I felt he was scamming me, he then asked if Telus was OK to do a credit check on me.  At that point I hung up and refused to answer his call backs.  He texted me (in all capitals) that he could find a way around it if I didn’t want to do the check.   Why would I need a credit check?  You’re offering me a deal because I am a good customer.  

I really want contacted on this matter.  Private messages are fine.  I have the name of the Koodo rep and he said the call was being recorded so I hope you listen to the recording to verify everything and then I want contacted privately.  I will not be accepting calls for Koodo after the last episode.

Upset and confused customer