Managing your Services

Hi all,After many happy years with Koodo, I now can’t reach a rep to discuss this or view my bill online. Maybe the service is down? In any case, during a 6 week trip to Europe, during which I specifically turned off my data roaming to avoid these charges, I now have a huge bill covering two billing periods. Clearly this is an issue that has affected many people. I would like to resolve this issue with a rep. Any help to resolve these charges when I didn’t use my phone would be appreciated.All the best.

I’m locked out of self-service. Even though this is the first time I’ve attempted to log in in months, it says “You've exceeded the maximum number of unsuccessful attempts and your online access to Self Serve has now been locked. To prevent unauthorized account access, we limit the number of login attempts. To regain access, please try again in one hour.”I waited a couple of hours and get the same response. I tried a different device, same response. I didn’t forget the password.I’ve seen others on here with the same problem and it seems they get a resolution by getting the attention of somebody at Koodo who can help. I hope this works for me.

  A few question here for y'all: In late May, I upgraded my phone because it was damaged beyond repair, and I still had about five months to go in my contract. My phone bill last month was $67.80, which it said it would be. Well today, I got my phone bill for the month of July, and it's $355.63. My plan costs $60, but I also have a $50 Tab Payoff - Upgrade charge, as well as a Tab Bonus Payoff - Upgrade charge worth $185.39. When I upgraded, the Tab Bonus said $10. I just have a few questions: What will my phone bill be for the month of August? Is the Tab Payoff and the Tab Bonus Payoff just a one time charge? If it the Tab Bonus Payoff charge just a one time payment is there any way to split the charge over two months? Thanks!

Hi there, I know in self serve only 18 recent bills are available. I’m looking to retrieve past bills beyond 18 months, outside of self-serve. How can I speak to a customer representative that could send me my files? I will pay the fee if needed. Thank you

 Recently, I ran into a problem while attempting to change my SIM card via the Self Serve > Mobile Services section on the website. I noticed that this issue has been raised in this forum before, but the only solutions provided have been to "check your spam folder", "return to the store for immediate assistance", or "schedule a call for the following day through the website's automated system". These solutions are neither practical nor immediate, especially when the issue is present and needs to be resolved now. Therefore, I've decided to share a detailed account of the problem I encountered and the workaround I discovered:Action Taken:Logged into my account Navigated to Self Serve > Mobile Services Selected the option to Change your SIM card Entered the new SIM details Waited for the system to dispatch a verification codeExpected Response: An email should have been delivered containing the verification code.Actual Response: No email was delivered. I performed a message trace in

I have been with koodo for 12 years and have never had an issue,  but the last 24-36 hours I have a problem calling and sending texts to other koodo customers.  I can call.and text those not with koodo.  Is telus/koodo having technical problems.  I javelin the samsung S22 ultra.  In fact , yesterday,  June 11, I couldn't even access my voice mail. I am in windsor ontario,  so I don't know if this is an ontario issue or not....I just want it fixed  ASAP

Whenever I open a voicemail, it starts with "New voicemail, sent by 'x-xxx-xxx-xxxx'." It only lasts a few seconds, but it feels redundant considering I can just check the caller's number on my phone app.I've previously used Fido and Virgin, and they didn't have this message. Is there a way to disable it on Koodo?

Hello, I am about to switch to another provider.  Is there anything I need to do at Koodo before I do that?  I do have a Tab balance.  As long as I pay that, is there anything else I should do first? Thanks.

Hello everyone Wow I'm not sure but think I was scammed by a koodo Facebook page todayhttps://www.facebook.com/profile.php?id=100092510575397&mibextid=ZbWKwLAnd definitely was by an RBC Customer Service pageSo beware when contacting Koodo for helpI now have to cancel my visa card and get a new one Feel so stupid as I never get caught with this kinda of thing but sure did today  

I still need to pay my last bill, but “pay now” is grayed out. I guess this is because I canceled my phone number months ago, as I left Canada and am in a another country right now. How can I pay my last bill successfully? Thank you!

I just had to move back from Canada to Ireland at short notice. Is it possible to talk to a live agent with Koodo without it being a callback? I'm trying to find some answers to if there's anything that can be done with assisting me setting up an eSIM but I don't really like the idea of an hours worth of internal minutes to deal with

I recently upgraded my phone to a Galaxy A54 5g. I used to use phone over wifi all the time, because cell coverage in our area is terrible, and I’m working from home. However, this phone doesn’t have the option of phone over wifi! I’m wondering if it might be available in the near future or if I need to change my phone...AGAIN.

I am thinking no it's not  let me know if its  a correct  assumption 

So the back of my phone shattered. Dog knocked it out of my hand onto the sidewalk(after destroying my otterbox earlier today). When going through Asurion for device care, they want to charge $250 for a replacement. I’m cool with that. However. I’ve already paid off my device. If I get this replacement through them, will it put me back on a tab for paying off the replacement? 

My phone rings like 8 times before my answering machine picks up.  How do I change that to 4 times?

i paid off a settlement few days ago offered by kbm law how to go about getting it taken off credit report the person handling my file said i had to contact koodo in order for this to be done but im locked out of my account so doesnt seem to be a way to contact koodo regarding this

I purchased a new sim card because I misplaced my old phone.I am using self serve to activate it.I cannot use the text option to receive the activation code since i don’t have access to my old phone.I selected to receive the activation code via email. I tried a few times but I am not getting any emails from Koodo.  I have scheduled a call but it’s not until tomorrow afternoon. I need phone service now.Please help.Thank you.

Hey I saw that one of the benefits at my workplace is a koodo employee purchase plan, it says the discount is only on in market plans does this also include promotional plans on the website currently? If not which plans and what about the starter plans thank you in advance

Hi! I got the bill for this month and I do not understand why I got charged for the additional bill ( partial charge).Since I tried to purchase additional data last month though it did not worked and I also got the message that my attempt was unsuccessful.  I need an assistant please. Thank you.

I have a basic plan for my daughter that provides 100 Canada-wide minutes, 250MB shock free data and unlimited (text) messaging.She primarily only uses her phone while on Wifi, but will sometimes use it while at a friends, walking to/from school or out and about.When I first setup the phone we were having issues with her data being used very quickly for messaging while away from home (the rep was fantastic and explained iMessage, photos, etc is not included in basic texting so it was using data).  To rectify this, we increased her data to 5GB.  She rarely even uses much data at all, but I looked back at billings and noticed this month and 2 months ago there were charges incurred for “picture messaging”.  I called and spoke to a rep, who informed me that using the phone away from wifi, will incur picture charges if “stickers”, pictures, etc are being used because her plan is only for (text) messaging.  I asked why the data would not be used to cover this, as that was the entire point of

It’s been about a month and a half since I cancelled my service and I have not received the credit on my account. Can someone please help me with this?

I tried to get a human after a hours of loging in to every section Koodo could think up. I did finally get a callback, BUT, the agent said “Please may I have...” and went silent.I went through all the hoops again THREE times hour after hour and still no one calls back. Maybe Koodo  needs to get a good mobile carrier.Adding insult to injury, the Artificial I(no where near intelligent, not even close) that insist I have to log in to log in, using my landline locally, and calling my digital phone (DP) is long distance. Calling my wife on her Koodo account is long distance. WTH, she is sitting right bedside me and the phone never goes anywhere anyway.QUESTIONSWhy does Koodo keep suggesting I talk to a human, and I book the appointment, and I Koodo fail to call back 3 out of 4 times. Are we as victims allowed only one call-back and that’s it?  Just one agent that can’t stay connected and after that, it’s pound sand? QUESTION: Is there a quick way of reaching a human by xcalling them and not

My koodo account already changed my phone number in their system, but my actual phone still has my old phone number. I tried restarting my phone and even resetting my phone network settings, since it was recommended, but I’m still stuck with my old phone number.

I have an older Samsung phone locked to Koodo with a Koodo SIM card. I cancelled my account over three years agoQ1 - Can I reactivate my existing SIM or do I have to buy a new one?Q2 - Can I get Koodo to unlock my phone so that it’s not married to KoodoThanks

After Koodo upped my last plan by $5 i have switched to a better one for the original price. $50 for 40GB. I’m still being charged $58.75 and not the $50 +gst and other which would become the $53.75 ($54 ish). Why am i still being charged for my old plan?