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The place to ask all of your Koodo related questions

3946 Topics
I
itsjcleeBeginner
asked in Plans & Add-ons
What are the upsides and downsides of switching from a monthly to a prepaid plan?

I’m currently on a $55 monthly plan, but I’d like to switch to a promotional $35 prepaid plan. Besides the differences in data, calling, and some other features, are there any pros and cons I should know?

4525
R
1 year ago
Paul M
Paul MBeginner
asked in Other
New Sim card needed ?

Bought an Apple Refurbished iPhone 12 Pro and upgraded my plan to a 5g speed 60 gig plan . Question I am asking is I have the original sim card in my iPhone 8 and it does work on 4g obviously so I am reading it will work for 5G as well. Do i need a new sim card for the new iPhone or don't worry about it everything will work fine. 

8404
D
1 year ago
Jacqueline Morris Jackson
Jacqueline Morris JacksonBeginner
asked in Plans & Add-ons
5G

Hello I currently have the $65 4G plan 50G and would like to switch to the $65 5G plan 75G. Will my $20/month credit still be applied?

642
Bernard Koodo
1 year ago
J
justmailaddBeginner
asked in Billing & Payments
How To Contact Koodo if outside Canada?

I received my first bill from Koodo, I don’t have the SIM right now as I am outside Canada, I don’t have a Koodo number to register to pay the bill, How do contact Koodo to proceed with anything.

3522
M
1 year ago
Milton Friesen
Milton FriesenBeginner
asked in Plans & Add-ons
Signing Up for Two BYOD at Once

I am interested in changing over to Koodo, and would like to move my two exisitng numbers.  However, when I add the BYOD item to my cart, I do not have the option of adding two of them.  Does anyone know how this is possible?  I.e., I’d like to have two lines for $39 each, both with 10GB.

1122
M
1 year ago
F
FirigoyaBeginner
asked in Plans & Add-ons
I have international call perks on my plan, but it seems to be blocked when trying to make a phone call.

It says i need to add pay-per-call add on on to my account, but on;ine it wont give me the option to add it. Help.

523
F
1 year ago
K
KMBBeginner
asked in Other
Power Outage

I live in a small valley where cell coverage is one bar at best. Wifi calling is my only option for reliable phone service while at home. Surrounding areas all have adequate coverage and this cellular desert problem applies to only about 11 houses. While wifi calling serves well under normal circumstances, during a power outage there is NO service. Is there a solution to this?.I’ve been told that a modem connected to a UPS will not solve this problem during an outage. I am seeking reliable solutions, as not having connectivity in a power outage is unsafe and problematic.

1393
BobTheElectrician
1 year ago
A
A BennettBeginner
asked in Plans & Add-ons
Activating Easy Roam

I have easy roam on my plan but when I went to the US Sept 12 to 14 my data would not work.  Do I need to activate easy roam when I cross the border?

662
M
1 year ago
G
GiuBeginner
asked in Billing & Payments
Bill payment issue

Hi,I don’t have a canadian card so the phone assistance helped me to activate my foreign debit card. However, when I tried to process the payment online the system would give me the error message that something went wrong, so I tried multiple times. Well, even if the system was saying this,  my bank app sent me 2 notifications about the payment goign through. So now on my account the bill results as still to be paied while on my bank account I’ve payed it twice. The assistant I was on the phone with told me to wait some hours/day to see if the system is going to update. Someone who has had the same problems or has any information about this kind of issue?Thank you!

1192
G
1 year ago
M
MimizBeginner
asked in Other
Service shut down after 3 months?

I’m currently living close from the Baie-James. Is it true that my service is going to be shut down after 3months because only Bell is allowed to use those towers for long term. People told me that companies affiliated to Videotron need to changed companies since we cant use our service after 3 months. 

762
Allan M
1 year ago
K
KatejennyBeginner
asked in Plans & Add-ons
Inquiry about $3 1000min International LD Add-on

Hello,I noticed the following Add-on on my billing statement:$3 1000min International LD Add-on (US, IND, GER, CHN, HK, TW, BD, IT, MEX, AUS, Macau, UK, S. KOR)I have a question regarding this Add-on:Currently, I am paying $3 for the Add-on service. Does this mean that I can make calls to South Korea or receive calls from South Korea for up to 1000 minutes without any additional charges during the billing period?Thank you for your assistance.

2651
Mayumi
1 year ago
R
Refusing-1EggingBeginner
asked in Other
SIM card not arrived

Got email saying it was shipped Sep 13. Today’s Sep 28 yet it still hasn’t arrived. What can I do?

1631
Allan M
1 year ago
C
cproc27Beginner
asked in Billing & Payments
my Tab has been paid but my bill is still the same

I signed up with koodo sept 14th of 2020, my tab has been paid off for a year but my bill has never changed.Why would that be? 

1072
C
1 year ago
R
R.K.Connector
asked in Billing & Payments
Easy Roam billing while in Northern Ontario!

On Sept 6 while driving NorrhWest out Of Sault Ste.Marie Ontario towards Thunder Bay I was billed $10 for easy roam between 8:09-8:10 a.m.Interestingly the very next minute zero!On top of that, I was driving, my phone was not in use for anything but somehow was using data?Trying to get a live person with Koodo is IMPOSSIBLE, customer service is the worst I have experienced.Signed,Unhappy, long standing Koodo customer 

344
R
1 year ago
P
paulina25Coach
asked in Plans & Add-ons
Germany Roaming Unavailable

I am once again traveling and though I had problems in Egypt, I also have problems in Germany as well - Egypt did not provide coverage, neither did Saudi Arabia and neither does Germany which is unbelievable to me for a Canadian telecom company. I am in Frankfurt and major cities and though I have turned on roaming for 3 isolated days charged at $16 per day, I have yet to receive data cellular coverage if not on wifi.This service is really subpar. I don’t understand why it does not work in a country like Germany especially when I need to be available for work.  

1135
M
1 year ago
D
duanewwadeConnector
asked in Other
RMX3301 Realme (GT2 Pro)

I am interested in this phone, however I am unable to desipher the information on compatibility.Is there anywhere I can find this information? Everything looks like it will work, but I’d like to be sure, priorto purchasing it,

1084
D
1 year ago
K
karanarakBeginner
asked in Self Serve
SIM isn't working

Hi,My SIM card just stopped working yesterday. I have tried to restart my phone and check the network settings on my phone, neither of those things fixed the issue. I also tried inserting the SIM into another phone, that also did not work. It just says emergency calls only and shows no bars. I had a schedule call with a customer service rep, they said they’d make a ticket and the technical team would look into the issue and call me back.I gave my home phone number to call, but if I step out of the house when they call, could they email me or something?

1621
Allan M
1 year ago
C
CeddieBeginner
asked in Other
Not receiving all group messages - iPhone 15

I seem to be getting all calls and text/imessages from individual people. But in group imessage, I only get about 80% of the messages. Therefore, I get confused when I only get messages 1,2,5,6 etc in a thread. Would appreciate any help!  thank you

1823
Dinh
1 year ago
L
lila650220Beginner
asked in Self Serve
How to apply CIBC promo code?

To whom may concern,I’m a monthly user of Koodo. And I received an email from CIBC including a promo code and an unique validation code for Koodo plan. When I apply it to my order it shows”Sorry, it looks like this promo code isn't eligible with the items in your cart.” But I cannot find other places to apply it. Could you please help me? Thank you!

5004
Dinh
1 year ago
Mary Lumsden
Mary LumsdenBeginner
asked in Plans & Add-ons
Easy roam in Egypt

Can I use easy roam in Egypt?

592
Mary Lumsden
1 year ago
A
AmySpekBeginner
asked in Other
Credit Check

we don't use a credit card, how can we pass the credit check then? 

1601
D
1 year ago
V
VictimAmbassador
asked in Self Serve
Not permitted to update C/Card

I’ve tried several times to simply update the new expiry date on my credit card and/or whole card.It keeps erring out to ‘Oops! Something went wrong - try again later’. How long do I have to keep trying “later”, later as in every day.I tried to communicate with the binary bit byter (AKA Artificial something, certainly NOT Intelligence). But it just wants to put ads about upgrading.  :(I have already seen dozens of the how-to, but doesn’t say how-to fix ‘Try again later’.I have a self-serve pre-paid account. Thanks~v   

4014
V
1 year ago
Bobbi Jo Paidel
Bobbi Jo PaidelBeginner
asked in Self Serve
Prepaid Customer Login page not working

I’m trying to login to my prepaid koodo account to cancel the auto top up which was accidently selected.I’m not in Canada any more and the login page just continually times out. Repeatedly. How can I login in to cancel if the page won’t even load?  

653
BobTheElectrician
1 year ago
D
DavidPBeginner
asked in Other
Network coverage in my area is very poor

I have been a Telus/Koodo customer for a very long time.  I live in the downtown area of Edmonton and the coverage here is atrocious, and it has been forever.  As we are so close to downtown, I keep expecting Telus service will improve but so far nothing.  It is ridiculous that service is so bad here.

1853
M
1 year ago
M
mizue925Beginner
asked in Plans & Add-ons
Need more data but the plans I see on my account is different from what I saw from the website

So I have this plan, $45/ month with 2GB.Recently I’ve been going over my limit so I do need more data, maybe just 3 more GB so I tried to change my plan but all the options I saw is starting from $65~ for 60GB, which I don’t need that much. There’s add-on but it charges $10 for 100MB which is ridiculous.Then I went to Koodo’s homepage, then I saw $45 for 30 GB WITH rollover! I’ve been paying the same amount for a lot less data!  so my question is how could I change to THAT plan?? Is it for only new customers??  

981
Allan M
1 year ago

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