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3887 Topics
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NdgConnector
asked in Billing & Payments
Charged activation when i was told it was waived

How do I get my bill adjusted 3/4 of us have been charged the activation fee when we were told that it was waived.

1137
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Abdellatif Benboubker
Abdellatif BenboubkerBeginner
posted in Other
déverrouiller mon Cellulaire

Bonjour,  je vous écris pour avoir une solution pour mon Cellulaire qui est verrouillé avec la Compagnie Koodo.Merci!

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B
Barnsey2023Beginner
asked in Billing & Payments
paying tab bonus if moving to another carrier

If I still have 2 months of tab bonus to 'pay' and I want to move to another phone company, how do I pay the tab bonus off? I have already paid off the tab

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ThinhBeginner
asked in Billing & Payments
Prepay monthly phone charges for 6 months

Is it possible to pay in cash for 6 months in advance of a monthly charge for a phone plan?

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Steve Gillett
Steve GillettBeginner
asked in Billing & Payments
how do i have someone contact me about transferring my phone and account to another person

please have someone contact  

271
Mayumi
Chris Marko
Chris MarkoBeginner
asked in Self Serve
Can't log in to Koodo Prepaid Self Serve or change password

Recently | damaged my SIM Card and purchased a new one and was surprised to discover that I couldn’t log into my Koodo Prepaid Self Serve with the password I am 100% sure I set for this particular account.Also, when attempting to change my password and following through with the copying over the 6 digit code sent to my phone , I complete all the input fields correctly and receive the error message stating “We cannot process your request at this time”. I only wish to change over my account to the new SIM Card I bought as I have been having intermittent problems with my current SIM due to a minor oversight on my part. I have the new card ready to go as soon as this login/change password issue can be resolved. Any help would be greatly appreciated!Regards,Chris

7151
Dinh
K
KorewoBeginner
asked in Plans & Add-ons
Only SMS and Call plan?

I want to change one of my phone plans to sms and call only, but the cheapest option that i can change to has internet and it costs 45$! Even more than what i pay now. Is there a plan that has only sms and calls and costs only 20-25$?

441
Mayumi
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Keith KellerBeginner
asked in Billing & Payments
WhatsApp

I am new to WhatsApp and would like to know whether I incur Koodo charges when using the app to make international phone calls on my Koodo phone

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K
R
ReetBeginner
asked in Billing & Payments
bill

koodo charged 865 dollars me for calling overseas without letting me know that they're gonna charge me for that because I thought that's included in my pack. What can we do now to get that money back from company?

1103
Dinh
J
JennadBeginner
asked in Plans & Add-ons
Data ADD18

Hi, I need more data for this month as I’m travelling, but I have some issues with Koodo at the moment  Firstly, I was told when I signed up that I got free rollover data, I have never hit my data limit before so I should have plenty of rollover data but I can’t see it anywhere in my account? My partner who signed up at the same time with the same person in store has rollover data so where is mine?i also got a text saying I could add 18GB of data for $3 extra dollars a month but when I tried this I got an error message saying my account has changed which I never did? Please help:)  

1171
Dinh
V
VandershayBeginner
asked in Other
Number transfer problem

I transferred my cell phone number from Telus to Koodoo on a Samsung. You can call the correct # on my Samsung and you can text me at that number. BUT, when I text back it is the original # that came with the service, not the transferred number. This is causing great confusion, because people can not phone me at that number, nor do they know who texts them back.Help!I’d prefer to talk to someone online or know when I can call someone as I get terrible cell phone reception in my house or in a lot of places in my yard. Thanks, Jennifer 

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Dinh
A
AliRayeBeginner
asked in Billing & Payments
roaming disabled on phone yet charged 2 days of easy roam

I was charged $28 for two days use of easy roam even though my phone has roaming disabled.  Further to this, I got a text from koodoo a couple of months ago alerting me to a change made on my account that allowed extra charges to be incurred.  I did not make or authorize that change. I am the sole user of this account.  I’ve finally worked out today where I needed to go to change that setting back (I’d looked when I first got the notification but couldn’t find it) so you can no longer charge me for easy roam but I’m extremely disappointed it was turned on without my authority in the first place. Reviewing previous responses in this forum, it looks like you’re charging me $28 for text messages. Please advise the cost of actually sending these texts without easy roam which I didn’t sign up for. How can someone even send text messages when data roaming is turned off??? 

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Dinh
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TyPhoneBeginner
asked in Plans & Add-ons
Will I lose my bill credits if I change my plan?

Hey all! Yesterday I ordered a new phone, and the phone I chose came with a $375 bill credit ($25 over 15 months). I had to select a new plan as well and chose the $65 5G plan. Today when I logged in, there is a banner saying I can switch to the same plan for $60. Obviously I would love to pay $5 less for the same plan, but I’m worried I’d lose my bill credit. But it did seem that the bill credit was a perk of the new phone, not the plan. Anyone know if the bill credit will be lost if i change my plan (either now or in the future)? 

4852
Flo Koodo
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Jennyesr.gerBeginner
asked in Billing & Payments
Receive refund

I recently cancelled my monthly Koodo plan and I am supposed to get some of my money back. My balance/ bill shows -$18,84 but when I enter my payment information the transaction never goes through. Why is that? 

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Allan M
Pigteam1
Pigteam1Organizer
asked in Billing & Payments
How can i check the Tab balance.

On my account, it show $0 balance.And i have data plan only. so how can i set up the call back function?I can not receive phone call on my number. Thank you.

2672
Pigteam1
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temejrblbmBeginner
asked in Plans & Add-ons
"$55 40GB UL Canada-US Min QC SFD (4G Speed)" plan"

I just signed up for this plan as a snowbird.  I have a 5G phone and most carriers in the US are 5G.  As this plan is 4G, will that cause me any problems with calling or texting while in the USA?

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BobTheElectrician
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LorettiBeginner
asked in Billing & Payments
International Roaming

I'm traveling in Brazil for a while, and as far as I know, Koodo doesn't charge for international incoming SMS, such as SMS coming from Canada. I made sure to disable data and roaming, but I am still being charged daily fees for international roaming, each time I get an SMS.

481
Dinh
I
IntrinizBeginner
asked in Billing & Payments
Billing issues

So I was signed up for pre-authorized payments from my bank account. Over the past few months, these payments came out at totally random times of the month. One was June 30th, the next was August 2nd, and then the third was August 30th. There's is no way of knowing when these payments will come out, and because I had two come out in August I ended up not having enough money in my account, and therefore the payment bounced. This landed me with a $40 NSF fee from my bank, and a late fee from Koodo. I scheduled a callback so I could ask why these payments come out so randomly, and also ask if Koodo was going to charge me their own NSF fee. The first callback I scheduled just never happened. No one called me, and there's no other way to get ahold of someone. So I scheduled another callback, and this time got ahold of a rep. This rep told me that the system just randomly chooses when to take payments. I asked him how that's fair to customers, and how they were supposed to plan their money i

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TMack88Beginner
asked in Billing & Payments
Billing Details not loading

I’m posting a screenshot of a message that pops up every time I hit billing details for my account. I got a text telling me my bill is ready to go (my first bill) but can’t access my bill details. Weird thing is I also have my mothers account attached to my self serve before I even got my account. (That’s a whole other weird issue I’m having) but I can see the billing details for her account but when I try to load my account bill this is the message I get. (See photo) does anyone know what this means. Is it an issue on my end?   

3803
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P
paimonAdvisor
asked in Other
How do I activate a sim card?

I bought 4 lines with the plan “$39 20GB UL Can Min SFD (4G Speed) Price per month: $39.00”and one of the sims I recived in the mail doesn’t actually work it is “8912230000552111643” is it possible to have a random number assigned to this sim or do I need to go into a store to get the line that should already be active to actually work?

1704
Flo Koodo
A
am.1992Beginner
posted in Other
8 gb data

I have 8gb in my phone settings it says I've only used 4.3 gb and it sends me a text that I used it all? I paid my phone bill now it should reset right? I need my data for my roadtrip and navigation. 

481
Allan M
J
JWongBeginner
asked in Billing & Payments
Dispute for Roaming

Here to complain that I am unsatisfied with Koodo’s customer service as I had called to dispute a roaming charge that I did not use. They proceeded to let me know that they see on their end 1 MB of usage which can due to background data leakage or anything unrelated to me. My roaming is off and they proceed to negotiate $1 credit from the $16 roaming charge. They refuse to refund me the charge when I have explicitly explained that I did not use it and my data roaming is off for my phone. I am disappointed that there was no one else she could direct me to dispute this rather but to take the minimal credit they kindly offered. This has happened to me from other service providers and they would immediately take off the charge as it is understandable. I would recommend everyone to not use Koodo as I am now force to pay for data that I did not use. 

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Allan M
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DavidOrganizer
asked in Billing & Payments
trading in iphone with tab bonus

Hi, I got an iPhone 13 last Black Friday (~10 months ago) with a tab of $20 a month and tab bonus of $25 a month. I’m looking to continue Koodo service until at least the 2 year period (November 2024)if I pay off the tab balance now, can i trade in the phone to the Apple Store? While still having the tab bonus being paid off by Koodo over the next year and a bit

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dffdl3Beginner
asked in Billing & Payments
Koodo can't find my address

Hi all,I’ve tried searching the forum but can’t find a post that relates to my situation exactly.I’m trying to update my billing info and my current address can’t be found. Searching by postcode or street yields no result. This is not a new street - the street is old and is located in an old town. There are 6 houses on this street and none of them are searchable. It’s like the street doesn’t exist. I am not making any typos! Any help? Thanks

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NattiasBeginner
asked in Other
iPhone 15 purchasing

I’m wanting to purchase an iPhone 15 but I am wondering if I should wait until black Friday. I know there's lots of different deals on Black Friday but I’m wondering if anyone thinks there will be any deals on the iPhone 15 Plus, or if I should buy it before then. 

2991
Allan M

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